As a host i wouod never travel on air…
As a host i wouod never travel on air bnb took air bnb two days ti respond to a fire in building left us hanging no money refunded please remember air cover is fake and you are on your own.
Donald Jay
Airbnb
1.460 reviews
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www.airbnb.comMember since Feb 2026
Customer Reviews
Write a ReviewUsed airbnb to book our holiday in Las…
Used airbnb to book our holiday in Las Vegas for the last 3 years and got to say amazing. This year especially; it Was everything we wanted and more.Gevorks place was perfect it’s the best home we’ve stayed in with everything you could possibly need. As Mary popping says practically perfect in every way.
stanley Brown
Beware! Airbnb will use your credit card to secretly overcharge you breaching their own service contract agreement
I made a booking through Airbnb in UK, through a great host. All good until then. Then, to be absolutely transparent from my end, I added another guest to the booking who may stayed with use for a couple of days. This was supposed to be free of charge. However, Aibnb, charged me secretely for this without any warning or notice. I just noticed the credit card charge by sheer accident. When I contacted airbnb they immediately put the blame to the host. However, when I contacted the host, they clearly said they had not idea as it is not up to them how the online billing works and did not claim or received any money. Airbnb, kept delaying to refund me and claimed that the charge was due to the currency fluctuation after amending my booking. They of course conveniently ignored the fact that I had already pre-paid the full amount at a specific currency rate and I only added the details of a new guest which was free of charge anyway (the property could accomodate two more guests free of charge). They also claimed that they had to confirm with the host which was non-sensical as they could read all the correspondece where the host clearly said that they haven't received any money and the process of adding a guest should be free. When trying to request the refund, the agent hungup on me on the phone and the next agent, said they counldn't do anything to help other than asking the previous agent to call me back. They promised that a supervisor would call but nobody called. I have no option but contact my credit card and raise a claim. This is a horrible custome service. Basically, aibnb will use your stored billing method to overcharge you finding any excuse. Once this is done, will find any excuse to delay or refuse to refund you. Beware before you share with them your credit care. Shamefull company, abysmall customer service! I would rather use booking.com next time who at least made great a goodwill gesture after they made a mistake in the past.
Arts&Music
Airbnb
Airbnb - cancelled a trip with a weeks notice, absolutely pathetic service from a company. Can’t reply to e-mails, don’t like being challenged when they’re wrong. Pity I couldn’t give them a minus score as -5
Craig D
Airbnb does not protect its guests; they’d rather get the money from them.
I used airbnb platform to book a Miami trip. Upon arrival at 1am, we noticed the extreme noise in the unit from outside, as if there were no windows. It made it impossible to rest even with earplugs. The hallway was stinky and musty and beds were too hard to sleep on. Needless to say, we left within hours and I requested a refund for the rest of the stay, 5 out of 6 nights I didn’t use. The host Nomada, refused to refund me, and AFTER I checked out and much debate, offered to chaamge my stay for 3 day stay instead. Of course I declined because I won’t be responsible for what happens when I’m not there. Airbnb did absolutely nothing. Nomada said to contact airbnb if I’m not happy and airbnb said they need Momada to respond or else they are not able to help. That’s right, a non responsive host is allowed to rob guests and not be held accountable by airbnb. I will never book through this platform ever again until this issue is resolved. It’s for booking confirmation HMR5R5ZMXD.
Ediola Nuno
I wish I had checked Trust Pilot before…
I wish I had checked Trust Pilot before booking with Airbnb. We saw a place that looked a bit rustic but seemed to have a lot of good reviews. When we went to book we were told the posted price was for just one person ( although it was listed as 2br, 2 bath). So they asked for double the posted price. We were on a fairly tight timeline and the new price still seemed in the ballpark so we went forward- booking for 65 days. The place was not as described. “Hot water” turned out to only be available in the downstairs shower ( in a dangerous, narrow bathroom. You had to go down three levels - sink- toilet - to shower which was like a pit, and slippery.Also was stated that the home contained a washer and dryer. There was a washing machine (shared ) at the rear of property but no dryer.Because of these misrepresentations and the dangerous shower we could not stay. Airbnb “service” responded to our angry messages with 2 days of runaround. Finally we cancelled our booking and asked for a refund. After a few more days of runaround (by which time we had found other accommodations- not through Airbnb!) we ended up not only getting no refund but being billed an extra 3 nights on top of our first months rent.Airbnb has offered us a discount of that amount on a future booking as long as it is within one year!Not likely that we would trust these bozos ever again!To top it off our honest review listing the misrepresentations and dangerous shower situation was removed by Airbnb. Because they claim it was “retaliatory”!In retrospect it seems all the reviews we read were for one night only.This host just received 33 nights rental for the 3 nights we were there yet Airbnb apparently had no way to persuade the host to give us any refund. And won’t allow an honest review!
knowlton hunter
Exposed to carbon monoxide
Exposed to carbon monoxide. No response from airbnb. Lucky to not be dead.
giana gurrera
Search the menu
We use Airbnb around the world, more or less 10 years now.. although we had some problems in our rentals at first, we can now say they have a dedicated team to customer service. The path to finding the right help might be complex, but if you hit the right key you always find the proper help.
Marcos Barco
I got my CC cloned and they used it to…
I got my CC cloned and they used it to book an Airbnb, when I called to get information on the payment they would not give any, even though I was the Credit Card holder, I said it was a fraude but they didn't care, they just said it was a valid charged. They condoned fraud and scams? Unbelievable
Vini Gomez
Airbnb is the worst platform
Airbnb is the worst platform. It used to be good many years ago and now it's just a cesspool of greed and bad user experience. Use booking, or any other competitor. I havent had a good experience on airbnb for years and it's finally time to stop using it. Expensive, inflexible, terrible customer service, ridiculous fees, and bad resolution centre. AVOID
Alex
Warning: Before you buy Airbnb insurance
Warning about buying insurance via Airbnb!I bought an insurance policy for a reservation that I cancelled within the cancellation window. I spent over 2 hours between Generalli agents and Airbnb agents only to have zero resolution. As an Airbnb host I am greatly concerned that anyone endure this unnecessary frustration. After speaking to 5 agents and 1 supervisor at Airbnb and 3 agents at insurance company….i am left with an email written on my behalf to Generalli management.no resolution.$218. Lots of frustration, stress, not worth it. Highly suggest saving your money.
Barbara Matthews
Bad international stay
I have been a user of Airbnb on and off for about 7 years. My last experience with my stay will most likely be my last. For reference, I live in the United States and I was traveling to Colombia where I expected the same quality of stay and customer support(if needed). My guest and I documented all the issues we found inside the unit and the hosts did nothing to compensate us other than just say "Oh I am sorry to hear" type bullshit. When it rained, water got into one of the bedrooms through a loose seal in the window. The Jacuzzi did not work. The doorstop was broken. A sliding door was the wrong size and did not close all the way. Most importantly, the unit was not cleaned upon arrival because we saw dirt spots on the counter and there was dust on the floor and ants running on the countertops. I tried requesting a refund from airbnb after my stay, and after a week of going back and forth all they could offer was a coupon credit(to keep you as a customer) about 25% of my trip cost and to that I denied. Be aware that Airbnb wants no liability between any issues between you and the host, and are not there to help you when you need it! I also ran out of time to leave a bad review for my host, so I am doing anything I can to at least call out Airbnb. I am surprised this company has not went bankrupt yet, but I hope it does.
Nick
Shift service
We rented an Airbnb apartment for our family with an infant. After 3 weeks, we found mice in the unit. Airbnb confirmed the problem and offered other apartments, saying they would refund the price difference since last-minute options cost more. We moved, but they refunded only a small part. I paid the remaining extra cost myself, even though the first unit was a health risk. Airbnb handled this in an unprofessional way and was not trustworthy.
Anonymous User
Terrible customer service
Terrible customer service. Now run by AI. They don’t care about you at all.
Crystal Whitley, PhD
Airbnb acts like a villain
I canceled a guest's stay. She retaliated some lies to airbnb. Airbnb did not follow the facts and did not investigate to the third party, they removed my account permanently.
Joann Rowland
Downhill for customer service
I used to find Airbnb support really quite useful and ‘human’ and corresponded on messages successfully. Now I find the responses of waffle and not answering the questions quite insulting. It’s not worth bothering with.
Marion Sinclair
Rileyville, Virginia Host
Host canceled our family's booking (including a newborn and toddler) for a holiday weekend in Rileyville, Virginia to try and re-list for 4x the price. Airbnb Executive Team had to intervene to block her calendar for bad-faith price gouging. Proceed with extreme caution.
Confidential
Airbnb Ignored Serious Safety Violations and Host Threats – Support Failed Completely
I had a nightmare experience with a long-term booking in Havana, Cuba (Reservation HMSMSRRT8B, Oct 2025 – Feb 2026).During my companion's stay, the host started major unannounced renovations: workers broke open the living-room ceiling, with large chunks of concrete falling just meters away from her (video evidence available). This clearly violates Airbnb's own policy: “Hosts may not perform major construction or renovation work while a reservation is active.”The apartment became objectively uninhabitable and dangerous due to falling debris and exposed rotten pipes. Additionally, the host repeatedly threatened my companion (police threats, intimidation, extortion attempts to force $450 cash payment for pre-existing damage), including racist remarks (screenshots available).I opened case HMSMSRRT8B on Nov 24, 2025, uploaded extensive evidence multiple times (videos of renovations, audio statements from the host’s own employee confirming pre-existing issues, screenshots of threats, checkout video showing clean handover).Airbnb escalated to Safety & Trust team but repeatedly closed the case in favor of the host, ignoring clear policy violations (unauthorized construction + threats/intimidation/extortion). No meaningful resolution, no rebooking help, no proper refund.My companion had to leave for safety reasons on Nov 25, 2025. I had to cancel the booking myself to stop further automatic charges. The host then filed a retaliatory €1,670 damage claim (rejected/ignored by Airbnb).Airbnb’s support was slow, reassigned agents constantly, and protected the host despite overwhelming proof of serious safety risks and rule-breaking behavior. This is not isolated – especially in countries like Cuba where Airbnb seems reluctant to enforce policies.Never again. Avoid Airbnb for long-term stays or in regions with weak local support.
Swen
Be okay with your apartment being trashed with zero support…
I don’t really know why they “offer support” since support doesn’t do anything. I am a host and had a bunch of teenagers ruin my apartment. “Richardd” has refused to help me. With NO follow up. Don’t rent your apartment via these crooks
Samantha Mikiti
I would give Airbnb no stars if I…
I would give Airbnb no stars if I could!I rented a house in Florida that had a camera aimed at the pool that was not disclosed in the listing description. This is against Airbnb's policy. All exterior cameras placed in areas where guests can expect a degree of privacy have to be disclosed. I left after discovering the camera and the reservation was cancelled but Airbnb refuses to refund me. Clearly they don’t stand by their stated policies.
KA