Good Shoes Bad Service
They've sent me two different sizes. My left shoe was an eight. My right shoe was a seven and a half. I assumed the chat line would be the quickest way. It took 2 and 1/2 days for them to try to find a solution through their "chat line". That's when they informed me that they were sold out of that color in both a seven and a half and an eight. Their solution was pick a different color. No discount. No. Why don't you keep those and will send you another pair free? Just me sitting on a chat line for 2 days. Waiting for them to tell me there's nothing they can do.
Elizabeth Ricks
Good Shoes Bad Service
They've sent me two different sizes. My left shoe was an eight. My right shoe was a seven and a half. I assumed the chat line would be the quickest way. It took 2 and 1/2 days for them to try to find a solution through their "chat line". That's when they informed me that they were sold out of that color in both a seven and a half and an eight. Their solution was pick a different color. No discount. No. Why don't you keep those and will send you another pair free? Just me sitting on a chat line for 2 days. Waiting for them to tell me there's nothing they can do.
Elizabeth Ricks
Awful customer service
Awful customer service. I’ve purchased 4 pairs from them. This last pair happened to be extremely uncomfortable and had no support. It made my feet sore for two days. I tried to return it or at least get some credit back to my account but they refused. Sad they don’t take care of normal customers due to greed.
Samuel Vernola
Awful customer service
Awful customer service. I’ve purchased 4 pairs from them. This last pair happened to be extremely uncomfortable and had no support. It made my feet sore for two days. I tried to return it or at least get some credit back to my account but they refused. Sad they don’t take care of normal customers due to greed.
Samuel Vernola
Beautiful shoe not for wide widths
Womens Steider (Explorere) . Beautiful shoe. Definitely not for anyone with slightly wide feet. Have multiple pairs of all birds. This is the only model that is very tight for wider feet I opted to keep these as I modified the width. In order to wear them I had to remove the shoelaces put a form inside that stretched them out for over a week. Now they fit well because mine are dark green, you can't even really tell the shoelaces aren't there.. now I love to shoe and the fit
E Szukala
Beautiful shoe not for wide widths
Womens Steider (Explorere) . Beautiful shoe. Definitely not for anyone with slightly wide feet. Have multiple pairs of all birds. This is the only model that is very tight for wider feet I opted to keep these as I modified the width. In order to wear them I had to remove the shoelaces put a form inside that stretched them out for over a week. Now they fit well because mine are dark green, you can't even really tell the shoelaces aren't there.. now I love to shoe and the fit
E Szukala
Great quality!
Great quality!
Rob Lilburn
Great quality!
Great quality!
Rob Lilburn
Bought some socks
Bought some socks. I love your socks they are hards wearing and fit beautifully.
Christine Allen
Bought some socks
Bought some socks. I love your socks they are hards wearing and fit beautifully.
Christine Allen
Very comfy
Very comfy, my first pair will be buying them from now on!
Mr Gibson
Very comfy
Very comfy, my first pair will be buying them from now on!
Mr Gibson
No longer comfortable
I had Tree Loungers for 4 years, and they were great.They stopped making them, and all the variants I tried were uncomfortable. And even after buying, it's not possible to leave a review on their site.
Dario
No longer comfortable
I had Tree Loungers for 4 years, and they were great.They stopped making them, and all the variants I tried were uncomfortable. And even after buying, it's not possible to leave a review on their site.
Dario
Buyer beware
Been a loyal customer for years. Bought probably 10 pairs of shoes from them. Returned an equal amount. Because until you get them and try them on and see fit and feel, you don't know. I went to order last night and found after many different contacts that I'd been banned for too many returns. No warning, nothing. Just see ya. They are having serious financial difficulties, so they are cutting customers in effort to get more profitable. Not sure how that will work. But will look for good alternative. From what I can read, they won't be in business much longer.
John Tuhey
Buyer beware
Been a loyal customer for years. Bought probably 10 pairs of shoes from them. Returned an equal amount. Because until you get them and try them on and see fit and feel, you don't know. I went to order last night and found after many different contacts that I'd been banned for too many returns. No warning, nothing. Just see ya. They are having serious financial difficulties, so they are cutting customers in effort to get more profitable. Not sure how that will work. But will look for good alternative. From what I can read, they won't be in business much longer.
John Tuhey
POOR CUSTOMER SERVICE and no QC in sizes!!!
My experience with "Allbirds" has been very poor! The sizes are NOT consistent. I'm a true size 7 and bought 2 pairs (of the same kind, different colors) and 1 fits great, the other like a size 6! I returned the one that fit a whole size smaller, along with a picture of both pairs I bought, side by side, and you could see the difference in size, very obvious! It takes several days....or NOT at all to get a response from their customer service! Several times asked them to call me to get this worked out....nothing! When they did "finally" refund the one pair, they didn't give me full refund, almost $10 less than what I paid! I wrote them to ask how they got that amount.....no response! My son bought me a pair of slippers for Christmas, size 7 and they go 2 inches past my heel! NO QUALITY CONTROL with Allbirds!! I asked my son to STOP buying from this company! NEVER will I buy from them, poor POOR Customer Service.
Jody
POOR CUSTOMER SERVICE and no QC in sizes!!!
My experience with "Allbirds" has been very poor! The sizes are NOT consistent. I'm a true size 7 and bought 2 pairs (of the same kind, different colors) and 1 fits great, the other like a size 6! I returned the one that fit a whole size smaller, along with a picture of both pairs I bought, side by side, and you could see the difference in size, very obvious! It takes several days....or NOT at all to get a response from their customer service! Several times asked them to call me to get this worked out....nothing! When they did "finally" refund the one pair, they didn't give me full refund, almost $10 less than what I paid! I wrote them to ask how they got that amount.....no response! My son bought me a pair of slippers for Christmas, size 7 and they go 2 inches past my heel! NO QUALITY CONTROL with Allbirds!! I asked my son to STOP buying from this company! NEVER will I buy from them, poor POOR Customer Service.
Jody
Great customer service
Great customer service. Received my order very quickly, unfortunately there was an issue with the trainers so I emailed customer services straight away who almost immediately responded and offered me several different ways to resolve the issue. This was sorted within 24hours and the trainers are very comfy so I'm very happy and will be purchasing from Allbirds again.
Jess Price
Great customer service
Great customer service. Received my order very quickly, unfortunately there was an issue with the trainers so I emailed customer services straight away who almost immediately responded and offered me several different ways to resolve the issue. This was sorted within 24hours and the trainers are very comfy so I'm very happy and will be purchasing from Allbirds again.
Jess Price
