Best Buy let me down while my friend was dying
Several weeks ago, I went to best buy (via AI suggestions) to get a new laptop. I was immediately approached by a kindly, exuberant guy (I felt good, he's going to help me) who said he would get me some help and sent me over to some far-off desk. I walked around, staring first at prices, 2nd at sizes of screens. It was quite awhile before someone came to ask me if I was looking for a laptop. I understood the wait. There were a few people in the area ahead of me. A young man came and asked what I wanted help with. I wanted to replace a 15-year-old laptop. He said that was a 'dinosaur' and amazed it was still alive. I told him I wanted a large screen for the lowest price. He took me to laps that were over $1000. I didn't understand the terminology he was using (I'm 75 and used to phones, dictionaries, and libraries). He seemed frustrated with my stating confusion and called in the troops. Another person came in to help. I said I wanted a laptop that has plenty of storage and a large screen. While he took me to a lap that was on sale, he kept looking around and I kept having to redirect him back to ME. He and I were both getting fed up with each other and I chose one that was not within my price range, but worth it to get the heck out of there. Once up to the cash register, I got the HEAVY SALES PRESS by the clerks who wanted me to buy their horrible microsoft bundle to which I said no. Then I got the heavier press by an additional clerk who was there to push the old woman client into submissiveness. I finally agreed. They started to ring up the bill and demanded my social security number. EXCUSE ME??? You don't demand my social security number and expect me to comply. All three bots (clerks) behind the counter chuckled, chided, look at each other. 'But you won't get your $199.00 microsoft package if you don't give us your SSN,' they said in complete patronizing melodic tones. "Really, a lot of older people don't trust giving their SSNs due to concerns, but it's really safe." Excuse me again? We were due a huge snowstorm in several days; my laptop had died; I needed one. AI pointed me to best buy for the best reviews for knowledgeable, helpful customer service. What they should have added was 'we only hire non-socialized geeks,' because that's what I saw and experienced. They lied to me in their sales pitch (said I didn't have to sign up with microsoft) to get the bundle; said I would get the bundle immediately once I signed up with microsoft (didn't happen) and get a rebate on the bundle I 'chose' to buy. That didn't happen either. I took the laptop out to the car, changed sweatshirts, then came back into the store to wander around and follow older people vs younger people for over an hour. Best Buy shuns older customers questions and instead wants to sell them thousands of dollars of unnecessary equipment; best buy does NOT respect older customers; best buy has an odd hiring practice of taking on people who may have social anxiety. I no longer will shop at Best Buy. Although it has been years since I bought laptop, I have made many major purchases there in the last 6 years and will no longer even consider its store. People over the age of 50 and people who are neophytes...STAY AWAY FROM BEST BUY! If you're unsure, ask the clerk what 'neophyte' means.
Kyle Hopkin
Dishwasher quit in under 2 years; no help from Best Buy
Dishwasher quit in under 2 years: Worst customer service everDo NOT buy appliances from Best Buy. Our dishwasher, bought from them, stopped working in just 19 month, literally barely past a year, and of course the warranty was up after only 12 months. With a toddler at home, we went nearly TWO MONTHS without a dishwasher trying to get it fixed, and Best Buy’s customer service made the whole ordeal so much worse.I had to call multiple times, was never called back, and every time I managed to get someone on the phone, I had to repeat my entire story from scratch. It felt like no one cared or even understood the problem — you’re basically on your own after they get your money.We had two separate servicemen look at it, including one from KitchenAid itself, who said the fix was so rare that it would actually cost more than buying a new dishwasher. So much for buying from a “trusted” retailer; I felt scammed at every turn.Save yourself the stress and avoid Best Buy for appliances. If you have a family, or expect any help after the sale, look elsewhere!
Maan
Boughtlaptop through Best Buy
Bought laptop through Best Buy. Item was delivered to wrong address but signed for. Went to address and they said no one was there by that name. Best Buy refused repayment or replacement due to package being signed for even though package was on record delivering to wrong ZIP Code. Went to store to get help, and they say they can’t do anything more because it was an online purchase. Made four claims all were denied because delivery was signed for even though it was the wrong address. Best Buy is a terrible company who will not let you talk to someone who can help you. They do not allow you to escalate the issue to a superior. I nor my family will ever buy item from Best Buy again.
dustin boehm
AI and Offshore Phone Support LAME
Hey Best Buy—anyone in marketing read these reviews? I wanted to ask some simple questions regarding products at my local store. NO WAY to get through to the store—they start with an AI firewall, then transfer me to call center in India. Your main competition is Amazon: If you can't provide human support locally, why would I shop at your store?
PK
Ridiculous Order Cancellation Policy – Stuck with Useless Item
I ordered a boat and a motor support from Best Buy.About 10 minutes later, they canceled the boat (no problem), but kept the motor support order.I contacted customer service immediately (within 5 minutes of the boat cancellation, and only 15 minutes after placing the order). They refused to cancel the support, saying it was "too late."Now I'm stuck with a motor mount for a boat I no longer have — completely useless.This is absurd and extremely poor customer service.I will never shop at Best Buy again and will warn everyone I know about this experience.
Kaloyan Georgiev
Bad customrvicee
I bought a membership on Feb 18, 2026, and I paid $194.84. , and the Feb 19, 2026, I chat with BBCC care and requested to cancel because the cost of membership is too high. They agreed and said they would refund $179.99. After a week, I did not see my refund, and contacted customer service, they said they can not refund, although your staff said me will refund of $179.99.
Beo Tran
NEVER AGAIN...
NEVER AGAIN...Helping out elderly and non-computer literate neighbors, whose refrigerator was dying, selected and ordered a new refrigerator from BEST BUY. Mainly because of the product and a delivery PROMISED/CONTRACTED in 2 days, a Thursday. Delivery morning an email states driver out sick, call or email a specific person to reschedule. I called 5 times and left voice mails. I emailed 7 times... Hoping to reschedule delivery for Friday. Crickets! NOTHING! Thursday night, livid, I called customer service and went through four levels, several different foreign languages, and then someone who finally dug deep enough to find that our product was still at the manufacturer, wouldn't be shipped until next week and could schedule a Friday delivery (8 days after the original). Unacceptable!Next morning I went on another online refrigerator search, found one at Lowe's, went to a Lowe's, touched it, bought it and it was delivered and installed by 9 am the next morning. Thank you, Lowe's.Best Buy? I hate being lied to, hate chat bots, customer service rep's I can't understand and can't help. Best Buy? NEVER AGAIN!
RicNic
Purchased GE w/d set and 3yr extended…
Purchased GE w/d set and 3yr extended warranty in 12/22. Washer very loud, deep fill issues and rocky agitation. 11/22 washer basket had to replaced; 3/25 lid had to be replaced. Dryer stopped drying completely and started light screeching noise in 3/25. Bodewell formerly GE Appliance SVC diagnosed and suggested hard lint balls were making the noise. 12/25 contacted BB about washer and dryer, same issues with washer, same issue with dryer. BB chose to send GEEK SQ techs instead of Bodewell. 1/7/26 Mike from GS diagnosed washer noise, suggested rumble was normal, front and rear bearings would rectify the issue. with the dryer. 1/20/26 two GS techs were appointed to install the bearings. In the process of exchanging the bearings, they discovered the dryer drum and heating element was rusted and needed to be replaced. I contacted BB home service CS and the escalation dept asking for a replacement in light of the warranty expiration, my request was denied. I also recognized that the two techs seemed to be inexperienced and had difficulty completing basic tasks. I asked that Bodewell be assigned and if not, different techs be assigned; BB refused that request as well. On 1/29/26, the same two techs were assigned to exchange the additional two parts.Since replacing four parts in the dryer it is noisier than it was prior to the work.Not only is it noisy, there is a “halo” effect inside the dryer. I contacted CS and the alleged tech supervisor, Patrick came to access on 2/5/26. Patrick used a tool to diagnose the noise regarding the w&d, he determined nothing was wrong with washer and the dryer noise was not present during his visit. I shared a video of the dryer in use displaying the noise and he said it was concerning. He left implying that he would speak to his lead and follow-up. On 2/10/26 sometime between 5&6pm he emailed stating everything was fine during his visit and BB was closing ticket. I immediately responded to his email with additional videos, including one from 2/5/26 after his visit, he never responded. I texted additional videos, no response. I texted and asked for his supervisor’s contact information and a receipt or invoice for the work and the parts installed,no response. BB CS is outsourced like most US companies, so I have consistently spoken with reps all over the country, Panama City, Central America, Guatemala, escalation depts reps in Chicago, MN and Florida to no avail. I have reported the noise multiple times and with each call no real results. Two different appointments were set by representatives in the escalation department only to be cancelled on the day of the appointments with no explanation, 2/20 & 2/21/26 respectively.If you are going to purchase from BB, I would suggest you not purchase large appliances nor purchase the extended warranty. If you decide your experience has been different and you move forward with the purchase, I would recommend you purchase your extended warranty through the manufacturer. The GEEK SQ needs to stick to laptops. They are Inexperienced and inept at repairs involving large appliances. I would not recommend these: GE washer profile PTW600BPR1DGGE dryer profile PTD60EPR0DG
MsB
These people are over-ripe for a class action
The first time I took my laptop to the Knoxville, TN Geek Squad to do a fresh install of Windows 11, they also installed a remote desktop connection, knowing that I am being cyber harassed. The second time I took my laptop to the Knoxville, TN Geek Squad to do a fresh install of Windows 11, they also installed key logger software in my system, which they knew very well is used by hackers to shadow copy everything you type to obtain your passwords. When I pointed this out to the 18-year-old store manager and complained about it, he made no effort to ask who had done this and to fire him/her. Instead he gave me a Windows 11 flash drive and told me to do my own install and tried to cancel my Geek Squad membership. These people are over-ripe for a class action.
Ann Hendrix
Worst possible online presence .. .
I will NEVER purchase ANYTHING with Best Buy EVER!THE worst possible online presence EVER .. Impossible to find answers . You have to open accounts with Citibank and Plaid to pay bill. Then you get multiple warning emails that you haven't paid your bill????
Elizabeth Houghton
Paul & Katelyn @ Best Buy
Outstanding experience at Best Buy Atascocita thanks to Paul and Katelyn.From the moment I walked in, they delivered exceptional service marked by professionalism, deep product expertise, and genuine care. They took the time to understand exactly what my family needed—not just in terms of screen size, but viewing habits, room layout, lighting conditions, sound preferences, and long-term value.Their product knowledge was superior. They broke down the differences in display technologies, refresh rates, smart features, and warranty options in a way that was detailed yet easy to understand. No rushed explanations. No pressure. Just thoughtful guidance backed by real expertise.What stood out most was their patience. They answered every question thoroughly, walked through multiple models side-by-side, and made sure I felt completely confident in the final decision. It was clear they weren’t focused on making a sale—they were focused on helping me make the right choice for my home and family.Because of Paul and Katelyn, what could have been an overwhelming purchase turned into a smooth, informed, and genuinely enjoyable experience. If you’re looking for knowledgeable professionals who truly care about delivering value and clarity, I highly recommend visiting Best Buy Atascocita and asking for them specifically.
Mark Belin
Extremely Poor Customer Service and Unresolved Marketplace Issue
I am extremely disappointed with Best Buy’s customer service, especially regarding their Marketplace support. I purchased an item from a marketplace seller through Best Buy, and the product arrived with visible scratches. I reached out to the seller but received no help, so I contacted Best Buy directly.I have escalated this issue multiple times (3–4 separate occasions) and was repeatedly told that the escalation team would contact me within 24 hours. Nobody ever reached out. After waiting an entire week, I contacted Best Buy again—only to be told that my case was “closed” without any explanation and that they needed to re-escalate it.To make matters worse, during one of my support chats, the supervisor Ben told me to give him 3–4 minutes so he could review the previous chat. I agreed and continued my work. He responded five minutes later and immediately claimed there was “no response” from me and closed the chat within seconds. I was literally active on the session and watching this happen. This kind of behavior shows a complete lack of professionalism and care for the customer.Overall, I feel ignored, misled, and bounced around between support agents with no real resolution. For a company as large as Best Buy, this level of customer service—especially around marketplace issues—is unacceptable. This experience has severely impacted my trust in shopping with Best Buy.I really hope Best Buy takes steps to improve accountability, follow-up, and their escalation process, because customers deserve better.
Satya
make sure this dose not happen to you…
make sure this dose not happen to you…please post my review make sure this dose not happen to you make sure some one else is not attach to your account this happen to me i wet to Best Buy store and I seen some one else was attach to my account l told the store manager this is not my account he told me I have to call bestbuy.com and talk to customer service I had to call over and over and I told this to customer service i'm not married and l have no kids I told them this other account his to be remove which was a pin to do ..
dave
Poor warranty response and policy
I gave BB 3 stars instead of 5 because of my satisfaction with the setup of the Whirlpool 3.8 washing machine, which I purchased September 2, 2025 from Best Buy. Today I went to turn it on and got no response. I contacted Best Buy about having it repaired. Since I also purchased the extended warranty I expected an appointment to be made with no problem. However, I was informed that the machine was still under the manufacturer’s warranty and I would have to contact them. Now, maybe i misunderstood or just failed to read the fine print, but I assumed Best Buy themselves stood by the products they sold. Had I bought this machine online the repair experience would have been exactly the same as what I got from Best Buy. I bought from them to avoid all that. Seriously, do car dealerships expect you contact the manufacturer every time you need a repair? No, the dealership handles that. I then asked about having the utterly useless extended warranty refunded and received no response (on the chats line). Then the chat disconnected. I eventually called a local independent repair service and set up an appointment. I’ve spent a lot of money at Best Buy over the years but, after this, I’m done with them.
greg raines
Definitely not my "Best buy*
The picture speak for themselves. Obviously the delivery driver knew the package was compromised. I don't know if it was double boxed or not. I start school next week so this is a major issue for me. Honestly I don't know what else to say.
Tony S
A lot has changed in 8 years at Best Buy in Santa Rosa, CA.
RE: Best Buy store #120. Today I'm giving 5 stars for customer service, instead of the 2 stars years ago. A fantastic printer team (Michael and Christian) have restored my faith in Best Buy. They have been so helpful with communication and the set-up and questions (going from a 10 to 11 series) on my new Epson printer. These two people are/were there for me, and I hit the jackpot working with them. I understand some employees within teams so request them if possible! What an incredible difference working with Michael and Christian. rather than other Geeks in the past. They deserve a lot of accolades on many levels! They should be teaching customer service and what makes a difference.
LuvsChocAlmonds
I’ve applied to their company for a…
I’ve applied to their company for a part time job in geek squad Having 30 years experience in ITtheir reply was they looked over my resume and said after carful review of your qualifications in relation to the position we will not be moving forward with your application 30 years experience I could fill the job duties in my sleep I suspect it’s my age Sad
harold davis
Eminent Disaster
Unfortunately, there wasn’t a less than one star I don’t think anyone is running this company nor do I believe they have a CEO because if they do then they would have contacted me by now.I bought a TV on the first scheduled appointment. They never showed up with TV in hand so I’m back to the store and I said you know what I thought about the TV. I want to change it because it really doesn’t have anything I need. I got another appointment they bought the TV left it after I paid to have it hooked up and I tried to hook it up, but I could not. I went back to the store and asked that they make another appointment to have the TV hooked up they did. I explained to them that I live in a retirement condo and deliveries and Repair guys cannot show up after 7 o’clock. It is the condo rules or we will be fine. So the appointment was made from 7 to 7 they told me they would be there at 4:30 they changed the time to be here four times and then they called me at 8 o’clock said the truck broke down and they couldn’t get here till 9 o’clock. I told them no thank you explained where I lived and said I could accept them here at 9 o’clock. I went to the store I got the manager told him what transpired we made another appointment. The next appointment came and again they called me at 7 o’clock said they couldn’t get here till 9 o’clock and they had already changed the time of the appointment four times the young man that called me had a very bad attitude, so I copped a bad attitude. Then I went back to the store yet again got someone who said he was a general manager. His name was Michael. He assured me he was gonna call them directly and this would never happen again again they were to deliver a TV to me take this TV. I have set the TV up and all would be forgiven. They didn’t show up instead. A guy from geek squad showed up nothing in hand and said he was sent to fix the TV under Warranty and he showed me the order sending him here I said no that’s not what was supposed to happen I explained it to him. He went into look at some notes and said I was absolutely right and he was very sorry. There was nothing further he could do his name was Mario and he was very nice and he left. I went back to the store to find out the manager wasn’t there. The assistant manager wasn’t there, but a young man who said he was a supervisor at one of the other departments in the back and he didn’t have authority to do anything, and he didn’t know what to do. He called the general manager who could not be bothered to help with the situation after promising me stuff and telling me lies and here we are this will be the sixth attempt. They said they made another appointment for Tuesday, but we all know that that appointment won’t happen either. I’m pretty sure if there was a CEO in this company he would have contacted me by now with the incompetence of his employees he would have made this abundantly rectified. But that has not happened the phone people can’t do anything either nor do they really wanna help they just repeat what you already know that’s written down in the notes over and over again, which is useless if you go in to see the manager of the store. He’s not really a manager. He’s just a figurehead and can’t do anything either the contractors that do the deliveries. They sure don’t care about Best Buy or their customers nor do their supervisors whom by the way we tried to contact and he wouldn’t answer his phone. So I will never buy another thing from this company and I don’t get why nobody cares. Please forward this to corporate so I can get some help. Thank you.
Joy Penn
Trade-in fraudulent practice
Bought a new MacBook from Best Buy and used their trade-in option. Per Best Buy instructions, I attempted to retrieve my shipping label for the trade-in and their trade-in portal is down-according to the company. Customer Service has told me three times that my only option is to take it to the nearest store. It is 120 miles round trip and they couldn’t care less. No offers for concessions or assistance. I also emailed their trade-in department directly and did not receive a response. Based on trade-in.
A. Mattson
Excess charges and bad attitude
Excess charges. I stopped by Best Buy to get a screen protector for my iPhone. After selecting the item I proceeded to pay and asked for installation. The fellow had an attitude and told me he was going ató charge me “because his time was not free”. His attitude was the thing that triggered my reaction. I declined to buy the screen protector AND also proceeded to cancel my subscription and membership. After 15+ years they lost a valuable customer. I can get anything they sale there anywhere! No need to deal with bad customer service.
Jorge/Susana Gomez
