II don’t know were to begin ..,so it’s…
I don’t know were to begin ..,so it’s my second vehicle purchase ( first went exactly perfectly) and seems because I’m buying it from a credit union every thing is going bad !The check is mailed and I’m returning a vehicle that I have and CARVANA refused to take it back because my insurance card doesn’t have my middle name on it wow. I have a vehicle now that was delivered and and that never was the problem until I decided to finance through different companies. The car buyers experience is not correct…
T C
Nice service
Nice service, and good cars
Bafit Roman
Repeated Delivery Failures and No Ownership
I reserved a 2021 Nissan Titan XD on December 22, 2025. I was told the preparation timeframe would be approximately 10 working days. The vehicle was not delivered until February 23, 2026.During that time:Multiple confirmed delivery appointments were cancelled.On one occasion, I was notified shortly before departure that the vehicle failed final inspection due to a hood latch issue.The financing process experienced repeated reversals tied to third-party lender information, causing additional delays.Different representatives provided conflicting explanations.What was most frustrating was the lack of ownership. Every call resulted in an apology, but no proactive follow-up, no clear escalation path, and no meaningful attempt to resolve the repeated scheduling failures. Escalation did not change the outcome.This was not a minor inconvenience. It required repeated schedule changes, lost work time, and weeks of uncertainty.Carvana markets “Better Customer Experiences.” My experience did not reflect that.I hope leadership reviews the operational readiness and communication processes involved so future customers do not experience the same pattern.
Alex Evans
Good organization
Good organization
Lughaidh Lingner
Feels like Bait and Switch..
Feels like Bait and Switch... when I picked up the car.Did all the paperwork, insurance, etc. and drove 2 hours to the Carvana store to pick-up the car. When I went to drive the newly purchased car. It had 17" Wheels instead of the 19" wheel that was advertised in the listing as one of the reasons I would love the car. The person said he would notate that the wheels were wrong and I would have to talk to Customer Support to get the correct wheels. After 2 days of being passed around to different departments. They gave me the choice of $100 (19" wheels and tires are $1,500-$2,000), or returning the car. Returning the car would be a huge production of paperwork and switch Insurance and trying to get my Trade in back but also losing the Non-refundable Transportation fee.Will neve do business with Carvana again. And will tell anyone looking for a new car, not to do business with Carvana. The 7-day return policy is joke, because of all the hassle of needing everything switched over and setup before ever seeing the car, only to have something other than what was in the listing.Unfortunate that the promised ease of buying a car online did not work. Will not make this mistake again.
Glenn Matsushima
Good rent car service
Good rent car service, really nice cars
Klaus
Good AND horrible.
We sold an Equinox directly to Carvana, and in a separate sale bought a Trax. Now. The sale with the Equinox went great. We got our money the same day. It was a fabulous experience. The sale for the Trax was good - we didn't have any issues there minus a delay in delivery which was frustrating but not a make or break. HOWEVER:1. I was given the wrong temp tag and registration for the Trax. It belonged to someone else with a Toyota Corolla! Good lord. 2. The Trax ended up in the shop TWICE in the same six days of having it. The morning after the Trax was delivered to us, the steering wheel and car itself was vibrating/shaking. The first shop noted the rear brakes and rotors were shot, a crack in the top of the oil container (unsure how to describe the part) in the engine, and something else I can't even remember. Silver Rock paid for it thankfully. Three days later I'm still smelling burning, and still having issues; take it to another shop. THEY discover the rear passenger caliber is locked. It gets replaced. STILL SHAKING LIKE MAD over 50mph, still occasionally having a burning smell, and I'm fairly certain a belt is frayed because now there is also a squealing.I otherwise absolutely LOVE my Trax, and despite the above mentioned she's otherwise in great shape. She's awesome. But like... guys. Get your shit together!!! I now have to pay for more expenses out of pocket that should NEVER have been an issue to begin with!!!!!!
Sarah Cooper
Good organization
Good organization, recommend.
Kolya Humor
I got a car and immediately had issues…
I got a car and immediately had issues with electrical and transmission. The exchange has now been delayed 4 times and I am forced to pay for a rental car. Carvana refused to help with any of it
Robert Deaquinos
Sold me a car with more rust underneath…
Sold me a car with more rust underneath than a salvaged shipwreck. Big hole in the muffler. Radiator was damaged and leaking from an obvious front end collision. Replaced front bumper, said no accidents. I lost $690 on shipping after returning it. First and last experience with carvana
Doug Friedman
Good organization.
Good organization.
Archard Harz
I rarely write reviews
I rarely write reviews, but my experience with Carvana has been so frustrating that it warrants a warning to others.My vehicle delivery was delayed not once, but twice, for the exact same minor issue. The first delay was supposedly to address a small problem that should have been resolved promptly. Instead of fixing it properly, Carvana delayed the vehicle again for the very same issue. That is not a repair process — that is incompetence and poor internal coordination.What made the situation worse was the complete lack of meaningful customer service. Samantha and Valerie in customer service were entirely unhelpful. Both simply repeated the same scripted responses over and over, offered no solutions, and provided no real accountability. There was no ownership of the issue, no escalation path, and no proactive communication. Just canned responses and empty apologies.When a company delays a customer twice for the same minor defect, it signals a breakdown in operations. When customer service responds with robotic scripts instead of problem-solving, it signals a breakdown in culture.Carvana markets itself as modern and convenient, but my experience has been the opposite — disorganized, opaque, and indifferent to customer time. If you value reliability, transparency, and responsive service, I would strongly reconsider before purchasing through Carvana. The last we left off, they rescheduled the appointment, and didn't have a solution. Extremely disappointing.
Mark Maynard
CARVANA AND BRIDGECREST
Unfortunately Carvana has to take this hit due to the relationship they have with Bridgecrest Financial because this was one of their preferred lenders. TERRIBLE!!!! TERRIBLE!!!! DONT EVER DO BUSINESS WITH BRIDGECREST!!! CARVANA USES THEM!!!!!!
Dr. Keith R
Good organization
Good organization
Alex Kupom
DO NOT buy a car from Carvana
DO NOT buy a car from Carvana. My first experience was great, but my second…. HORRIBLE! I’ve had the car for less than 30 days: (1) Arrived dirty, so I personally detailed it and discovered a crappy DYI job done on the interior rear panel. Submitted request for repair and after fighting with them (because it was NOT in pictures & NOT normal wear/tear) they agreed to repair. (2) Check Engine light comes on and after being at dealership for a week it’s an unknown cause BUT they showed me how (3) my front tires are basically falling apart. Not even safe to drive on! Both Carvana & SilverRock decline to replace even though their 150pt inspection passed the tires!! 😡😤Good thing I love my car and hopefully nothing else goes wrong 🤞but I’m warning/leaving reviews everywhere - don’t use Carvana. I have pics of all!!
Cynthia Willis
Good organization
Good organization
Hustav kolins
Won’t try or recommend
Awful. I have “ok” credit personally & I am self employed with a LLC. Talked to two separate women -One said they found my LLC in the system while the other a week later said someone else is the owner (which they are my registered agent I use— so she didn’t know what she was reading or looking at). They had me pay the down payment before confirmation of any of these things. I would not use them even if my credit was great due to the inconsistency of stories. I think they just made up crap instead of saying this won’t work and moving on. I went to Car Shop—- got a better rate lower with a APR and better people and traded in my car
Colleen White
Switches and hidden information until you've invested a lot of time
My experiences, after several hours over several days using Carvana "services" has been very disappointing. At multiple points, there were opportunities to be more forthcoming with information, and I experienced on several occasions what I would characterize as "bait and switch" tactics. I'm sure that there is some loophole to make it legal, but things like advertising "7% financing" until I get to the last stages of the transactions, with a credit rating of near 800 then them switching it to a 13%+ rate is unethic to say the least. Then not communicating, when Carvana has known from the beginning of our interactions, where my location is, and only in the very, very last step am I told that you will not come pick up the car that you agreed to buy, after putting me through numerous monkey dance steps to fit into your automated system, and instead telling me that I need to bring the car over 220 miles from my home.This was a nightmare experience. Lessons learned.
Jeff J.
Carvana and Bridgecrest Title rule is ridiculous
We recently traded a car in and bought a new one from Carvana. The car itself is fine. But when it was delivered, they left 2 dealer stickers in the middle of driver's side windshield. It took us about 5 hours, a razor blade, and an adhesive remover to get the stickers and all the sticker glue off the windshield. Both my husband and I were supposed to be on all the paperwork. We are both on the loan, but when we got the car registration, it only listed my husband. I called them, and they apologized and stated I'd have to do that through the DMV, but they would pay for any fees incurred to do that. I went to the DMV, who said that the lender has to give us a letter, and then we can work to get us both on the title. I then called Carvana back, and they said they can't put us both on the title, because they have an agreement with their loan vendor, Bridgestone, stating they can only add one person to the title, and that we would have to refinance the car with another lender in order to do that. This was the first time we heard of this through the whole process. So now, we either have to refinance the car with a different lender at a higher percentage rate/monthly payment, or we have to risk the fact that if anything happens to my husband, I have no legal right to the car, but would still be on the hook for the loan.
Jenny Costello
Bait and switch. Dropped my offer $400 on the spot.
Scheduled a pickup for my vehicle based on an agreed-upon offer. When the driver arrived, they knocked $400 off for a minor scratch — something well within normal wear and tear. Then came the pressure: "If we have to come back out, the offer's going to be even lower."So your options are: accept the lowball on the spot, or risk an even worse deal next time. That's not a fair transaction — that's a pressure tactic.The whole pitch with Carvana is supposed to be convenience and transparency. Instead I got a last-minute deduction and a veiled threat. Classic bait and switch.If you're selling to Carvana, know that the offer you see online is a ceiling, not a guarantee. They'll find a reason to cut it at your door.
Ben Anderson
