Tried to troubleshoot my vacuum with…
Tried to troubleshoot my vacuum with their support team. After purchasing a new battery and a new cyclone based on their advice, they later told me the charger was actually the issue. They refused to refund the battery because I had to wait for the cyclone to arrive, which pushed me past the 30-day return window.I spent over $300 trying to fix the vacuum based on incorrect and expensive advice. Very disappointing experience — I will not be purchasing from them again.
Anna Yuill
Tried to troubleshoot my vacuum with…
Tried to troubleshoot my vacuum with their support team. After purchasing a new battery and a new cyclone based on their advice, they later told me the charger was actually the issue. They refused to refund the battery because I had to wait for the cyclone to arrive, which pushed me past the 30-day return window.I spent over $300 trying to fix the vacuum based on incorrect and expensive advice. Very disappointing experience — I will not be purchasing from them again.
Anna Yuill
SCAM ALERT
Wet floor cleaner roller stopped spinning after 3 months. Then I noticed dyson doesn't accept negative reveiws on their site when I tried to write one. Suspect af.
Shane
SCAM ALERT
Wet floor cleaner roller stopped spinning after 3 months. Then I noticed dyson doesn't accept negative reveiws on their site when I tried to write one. Suspect af.
Shane
Ball vacuums
I've tried for years now to like my ball vacuum by dyson. I've had an upright vacuum with them before the old type of model which I liked, I have a stick vacuum which for the most part I like. But the ball vacuums are horrible. Whoever designed them apparently has never done a lot of cleaning. The suction is great sure and that's important however they are the most unstable vacuums if you want to use the attachment. When I first bought the vacuum the vacuum head constantly came off. You need to have the exact type of carpet for the vacuum head regardless of the adjustment because the suction is so hard it sticks and you can't push it. But I use it for my floors a lot to. With hardwood or tile with a brush on the attachment and I spend more time picking the vacuum up off the floor because of the way it's built. So all I can say is if you want this vacuum for anything but carpet I wouldn't buy it. There are other brands that have great suction and hose attachments that can stretch out and not have the vacuum fall over or collapse and probably for a better price. That's my opinion on Dyson Ball vacuums.
C P
Ball vacuums
I've tried for years now to like my ball vacuum by dyson. I've had an upright vacuum with them before the old type of model which I liked, I have a stick vacuum which for the most part I like. But the ball vacuums are horrible. Whoever designed them apparently has never done a lot of cleaning. The suction is great sure and that's important however they are the most unstable vacuums if you want to use the attachment. When I first bought the vacuum the vacuum head constantly came off. You need to have the exact type of carpet for the vacuum head regardless of the adjustment because the suction is so hard it sticks and you can't push it. But I use it for my floors a lot to. With hardwood or tile with a brush on the attachment and I spend more time picking the vacuum up off the floor because of the way it's built. So all I can say is if you want this vacuum for anything but carpet I wouldn't buy it. There are other brands that have great suction and hose attachments that can stretch out and not have the vacuum fall over or collapse and probably for a better price. That's my opinion on Dyson Ball vacuums.
C P
I purchased the Dyson Purifier Humidify…
I purchased the Dyson Purifier Humidify + Cool PH2 De-NOx for approximately $800, and unfortunately my experience was extremely disappointing. The unit had to be replaced six separate times, and none of the replacements lasted more than a few months before failing. At one point, I agreed to send the machine in for repair, but when it was returned, it came back visibly damaged.After multiple failures and ongoing frustration, I ultimately gave the unit away. Spending $800 on a product that repeatedly malfunctioned and could not be reliably repaired was unacceptable. Based on my experience, I cannot recommend this product.
Stacy Judah
I purchased the Dyson Purifier Humidify…
I purchased the Dyson Purifier Humidify + Cool PH2 De-NOx for approximately $800, and unfortunately my experience was extremely disappointing. The unit had to be replaced six separate times, and none of the replacements lasted more than a few months before failing. At one point, I agreed to send the machine in for repair, but when it was returned, it came back visibly damaged.After multiple failures and ongoing frustration, I ultimately gave the unit away. Spending $800 on a product that repeatedly malfunctioned and could not be reliably repaired was unacceptable. Based on my experience, I cannot recommend this product.
Stacy Judah
Forced to choose…so long Dyson
I own several Dyson products and have always loved them…told everyone about them…and encouraged many friends to buy them.Recently I called Dyson because my 2.5 year old Dyson Airwrap does not hold the attachments. The attachments fall out continuously each time I use it. After calling and speaking with a rep, he told me I could drive over an hour away to the nearest service center and drop it off. Once they looked at it, the would give me a quote to repair it. I would waste the 2+ hours of my day, lose my airwrap for a period of time, and have to pay for the repair. He said, “if the cost to repair is too much, you do get 20% off of a new purchase!”I’m beyond frustrated after reading that this is a very common issue! My warranty ended 6 months ago and I am forced to make a decision on another Dyson at 20% off, that may have the same issue. At the extravagant cost of the air wrap, I’m not willing to buy another, even with the 20% discount and risk another expensive issue.So long Dyson!
Lisa Tiezzi
Forced to choose…so long Dyson
I own several Dyson products and have always loved them…told everyone about them…and encouraged many friends to buy them.Recently I called Dyson because my 2.5 year old Dyson Airwrap does not hold the attachments. The attachments fall out continuously each time I use it. After calling and speaking with a rep, he told me I could drive over an hour away to the nearest service center and drop it off. Once they looked at it, the would give me a quote to repair it. I would waste the 2+ hours of my day, lose my airwrap for a period of time, and have to pay for the repair. He said, “if the cost to repair is too much, you do get 20% off of a new purchase!”I’m beyond frustrated after reading that this is a very common issue! My warranty ended 6 months ago and I am forced to make a decision on another Dyson at 20% off, that may have the same issue. At the extravagant cost of the air wrap, I’m not willing to buy another, even with the 20% discount and risk another expensive issue.So long Dyson!
Lisa Tiezzi
I’m extremely disappointed with my…
I’m extremely disappointed with my experience.On 02/03, I cancelled an order after speaking with a Dyson agent who confirmed the product would not be shipped but was shippied and returned and that I would receive a full refund. I never received the product, and I was clearly told the order was cancelled.Today is 02/20, and I still have not received my refund.Every time I call customer service, I’m told the same thing... to wait another 10 days for an update. No one can provide a clear answer, confirmation of processing, or an actual refund date. I’ve been going in circles for over two weeks. Every call need to wait 10 days. I just want my money back for a product I never received.
Leandro Santos
I’m extremely disappointed with my…
I’m extremely disappointed with my experience.On 02/03, I cancelled an order after speaking with a Dyson agent who confirmed the product would not be shipped but was shippied and returned and that I would receive a full refund. I never received the product, and I was clearly told the order was cancelled.Today is 02/20, and I still have not received my refund.Every time I call customer service, I’m told the same thing... to wait another 10 days for an update. No one can provide a clear answer, confirmation of processing, or an actual refund date. I’ve been going in circles for over two weeks. Every call need to wait 10 days. I just want my money back for a product I never received.
Leandro Santos
Terrible customer service
Terrible customer service. Rude, lack product knowledge, refuse to forward to a supervisor.
NMNYC
Terrible customer service
Terrible customer service. Rude, lack product knowledge, refuse to forward to a supervisor.
NMNYC
Worst vacuum and company ever!!
Worst vacuum and company ever!!! Purchased brand new! It didn’t work so they sent me another main body! They sent the wrong one!! I called and said I want to return it and have UPS pick it up at my house! I was told they can’t do that, I have to go to UPS!!! I said I am an hour away from the nearest UPS!!! I was told I’m sorry we don’t have them pick up!!!!!! I am beyond 😡 they sent me one return label! I said I need a return label for the main body that was sent! I got told that is on me 🤬🤬🤬🤬 DO NOT BUY FROM DYSON!!!!!!
Marie
Worst vacuum and company ever!!
Worst vacuum and company ever!!! Purchased brand new! It didn’t work so they sent me another main body! They sent the wrong one!! I called and said I want to return it and have UPS pick it up at my house! I was told they can’t do that, I have to go to UPS!!! I said I am an hour away from the nearest UPS!!! I was told I’m sorry we don’t have them pick up!!!!!! I am beyond 😡 they sent me one return label! I said I need a return label for the main body that was sent! I got told that is on me 🤬🤬🤬🤬 DO NOT BUY FROM DYSON!!!!!!
Marie
Dyson - The Pinnacle of Lame Customer Service
Dyson has set the ultra low bar for customer service. Contacted their support staff via their chat function to purchase a replacement remote for my AM07 fan. Before they would provide assistance they require your full name and email address for verification. That’s nonsense. Were I to purchase the remote from them I would provide this information. You wonder what mid-level managerial idiot came up with that idea.
Heidi
Dyson - The Pinnacle of Lame Customer Service
Dyson has set the ultra low bar for customer service. Contacted their support staff via their chat function to purchase a replacement remote for my AM07 fan. Before they would provide assistance they require your full name and email address for verification. That’s nonsense. Were I to purchase the remote from them I would provide this information. You wonder what mid-level managerial idiot came up with that idea.
Heidi
Battery failed after 11 months
Battery failed after 11 months. Trying to get a replacement is a nightmareDyson communicates like AI and after three rounds they continue to stall and ask redundant questions. I believe their tactic is to wear you down. I don't trust them, I believe they are a cheap company and the founder should be ashamed. No more cheap Dysons f I r me. Problem never resolved.
Richard Morgan
Battery failed after 11 months
Battery failed after 11 months. Trying to get a replacement is a nightmareDyson communicates like AI and after three rounds they continue to stall and ask redundant questions. I believe their tactic is to wear you down. I don't trust them, I believe they are a cheap company and the founder should be ashamed. No more cheap Dysons f I r me. Problem never resolved.
Richard Morgan
