My account was closed with no warning
My account was closed with no warning. I still haven't heard a resolution.
Andrew Homan
A
Customer Reviews
Write a ReviewMy representative Nayomi was very…
My representative Nayomi was very professional, courteous and when I told her why I was calling, she was direct and to the point in getting me to the correct department.
Jeannie
Didn't even read my problem
I have actually been having the same issue for the past few days and trying to understand what happened. The last time I sent a support ticket, it took a couple of days to get a response and then I finally got a response that didn't read my problem at all, otherwise they would have answered very differently. Didn't see any of the screenshots I sent either. Don't expect any better or faster support if you pay for your account!
Reianna Garner, LPC, C-DBT
Read and listen to the call logs…
Read and listen to the call logs terrible service with lots of communication breakdown and lack of empathy for the customer. It was their own mistake and yet I have to suffer and wait even longer due to bad service.
Anthony
Extremely difficult to work with if you…
Extremely difficult to work with if you are having problems.
Tanner Bailey
Great job
The man did a great job all my questions were answered quickly and I like the service
Mark Russell
The customer service team was able to…
The customer service team was able to help me with my problem, was fast and efficient.
Joel Estivenso
My experience was great because I have…experienced great customer service
My experience was great because I have no idea what I'm doing when it comes to investing. Even though this was just a withdrawal she made it very easy to understand the process and being patient with a person is one of the best experiences a person can have.
Tracey Mikell
Customer care service was quick and…
Customer care service was quick and stress free because she knew what she was doing. Thanks again.
Spook
Very helpful and quick and easy simple…
Very helpful and quick and easy simple to talk to made it clear for me to understand that they understood me
Derek Yell
Acorn Investment is the Best
Acorn Investment Company is excellent in helping any new beginner to get a good start in learning about investing at any age and understand what and how to invest. Thank you so Much. Sincerely.
Janet Bryant
Great Opportunities for Investment Learning and Potential
I was assisted with my account. The client service representative Keston was knowledgeable and patient. Acorns provides an excellent platform for first time investors. Promotional offers make investing fun and beneficial.
Sambala Boyd Johnson
On a recent call to regain access to my…
On a recent call to regain access to my account customer service rep., Jadeja went above and beyond to help me recover my account access.
Kenny Soriano-Garcia
They pretend to care
Im disabled and have to take care of my wife and son on odsp because even with an education and real world experience cant get a job anymore. She takes care of me now and our apartment has mold issues, walls falling apart, heating doesnt work and the list goes on like 500 dawes rd. We are 608 dawes rd and we get ignored because we are WHITE CANADIANS! they came in and did NOTHING and walked away without a care in the world. Even as 311 covers up and hides the facts. Its a waste of time to try and get help from either. They refuse to do anything without donations...yah sure as the poorest ppl on odsp and old age pension to DONATE MONEY WHEN YOU DONT EVEN CARE TO HELP!! they say if u dont donate we dont help basically. Worst and biggest frauds just like rob ford.
Jay
Trustworthy
Very easy to use and never had an issue. Its a trustworthy brand.
Shari Niani Bentley N.I.A
The support took my money
Acorns WAS a good investment app. It screwed me over! I had issues with my checking account because it was showing a negative balance of -$5.00! So of course, I contacted support. They explained something that made sense so I said thank you and went on my day. Couple days later, my checking account still shows a negative balance and half my investments are gone. Should I sue Acorns xD
AriTheKitKat
Just had a simple question.The was able…
Just had a simple question.The was able to give me my information in a timely fashion.
jody k
This service you provide is excellent.
This service you provide is remarkable..I can't believe that I didn't use this service until recently,,i was missing out on the savings of my shopping trips.
Janette
The issue I was having was resolved…
The issue I was having was resolved fairly quickly through the chat support. I was able to accomplish what I wanted to quickly. Nice to have this kind of support from someone who knows what to do!
Thomas Hanson
Great customer service
Great customer service, and an easy to use app. Amazing money planning service and I can't imagine it could get better than this.
Amy Gehrig