Can't even buy anything from them…
Can't even buy anything from them without hurdles. And can't even speak to anyone about availability or if stock or accessories are coming back in? Mind blowing how useless a tech company can be in 2026.
Luke
A
Customer Reviews
Write a ReviewCan't even buy anything from them…
Can't even buy anything from them without hurdles. And can't even speak to anyone about availability or if stock or accessories are coming back in? Mind blowing how useless a tech company can be in 2026.
Luke
Can't even buy anything from them…
Can't even buy anything from them without hurdles. And can't even speak to anyone about availability or if stock or accessories are coming back in? Mind blowing how useless a tech company can be in 2026.
Luke
A disappointing promotion with very little goodwill.
This is really disappointing! I could accept that the free copy of Resident Evil Requiem bundled with the monitor isn’t the Deluxe Edition. But after redeeming the game code, I found that it doesn’t even include the pre-order bonuses. That’s honestly very stingy.
John Wang
A disappointing promotion with very little goodwill.
This is really disappointing! I could accept that the free copy of Resident Evil Requiem bundled with the monitor isn’t the Deluxe Edition. But after redeeming the game code, I found that it doesn’t even include the pre-order bonuses. That’s honestly very stingy.
John Wang
A disappointing promotion with very little goodwill.
This is really disappointing! I could accept that the free copy of Resident Evil Requiem bundled with the monitor isn’t the Deluxe Edition. But after redeeming the game code, I found that it doesn’t even include the pre-order bonuses. That’s honestly very stingy.
John Wang
Unable to obtain drivers for my new board
Bought a new graphics card for my Asus motherboard which is also an Asus the 3060 model then I get a card saying download the latest drivers so I go there and then after inputting all sorts I get a message"Not supported with this device" so I try emailing them but then I have to give them the serial number so I typed that in from the box and then I get another message wrong serial number so now I can't even email them for support. Why not put a CD in the box or pendrive with drivers on save all this hassle. Not impressed cause this is a four hundred and 70 pound board.
Rockin' Johnny
Unable to obtain drivers for my new board
Bought a new graphics card for my Asus motherboard which is also an Asus the 3060 model then I get a card saying download the latest drivers so I go there and then after inputting all sorts I get a message"Not supported with this device" so I try emailing them but then I have to give them the serial number so I typed that in from the box and then I get another message wrong serial number so now I can't even email them for support. Why not put a CD in the box or pendrive with drivers on save all this hassle. Not impressed cause this is a four hundred and 70 pound board.
Rockin' Johnny
Unable to obtain drivers for my new board
Bought a new graphics card for my Asus motherboard which is also an Asus the 3060 model then I get a card saying download the latest drivers so I go there and then after inputting all sorts I get a message"Not supported with this device" so I try emailing them but then I have to give them the serial number so I typed that in from the box and then I get another message wrong serial number so now I can't even email them for support. Why not put a CD in the box or pendrive with drivers on save all this hassle. Not impressed cause this is a four hundred and 70 pound board.
Rockin' Johnny
My $1000 Chromebook did not even last…
My $1000 Chromebook did not even last me two years. I was perfect while it was working, suddenly it just stopped working. One of the main chips on the motherboard is fried. I am writing this review from my 15 HP that was put on the shelve for two years. Never an Asus.
Georges Aoun
My $1000 Chromebook did not even last…
My $1000 Chromebook did not even last me two years. I was perfect while it was working, suddenly it just stopped working. One of the main chips on the motherboard is fried. I am writing this review from my 15 HP that was put on the shelve for two years. Never an Asus.
Georges Aoun
My $1000 Chromebook did not even last…
My $1000 Chromebook did not even last me two years. I was perfect while it was working, suddenly it just stopped working. One of the main chips on the motherboard is fried. I am writing this review from my 15 HP that was put on the shelve for two years. Never an Asus.
Georges Aoun
Unreliable laptop
Bought an A15 laptop and after 15 months the power button stopped working. From searching online this looks like a common problem and as it is just outside warranty, ASUS support didn't want to help without charging. Very unreliable kit and I won't be buying their laptops or other items again.
Paul Seeney
Unreliable laptop
Bought an A15 laptop and after 15 months the power button stopped working. From searching online this looks like a common problem and as it is just outside warranty, ASUS support didn't want to help without charging. Very unreliable kit and I won't be buying their laptops or other items again.
Paul Seeney
Unreliable laptop
Bought an A15 laptop and after 15 months the power button stopped working. From searching online this looks like a common problem and as it is just outside warranty, ASUS support didn't want to help without charging. Very unreliable kit and I won't be buying their laptops or other items again.
Paul Seeney
Don't buy vivobook.
I got a vivobook go 15 in August 2025, by September I was already experiencing problems with the laptop freezing on the sign in page. Then in Jan 2026 the laptop was on charge (overnight!) then wouldnt turn on in the morning. The charging light was still displaying. I preformed a manual reset to which the charging light turned off as expected, but the laptop still wouldn't tur on, so plugged back in and left for three or more hours. The charging light still didnt turn on, so i complained and organsised a repair, which was an issue in itself. upon the return they said the laptop simply wasn't charged, which i reckon it had died in the two week it took for it to get to them. The laptop was definitely charged, I know as it was charged over night, then with two different chargers and multiple plug sockets trying to get it to work. So they didn't help at all, and i expect it to repeat the same issue as nothing was done to fix the actual issue.
sade
Don't buy vivobook.
I got a vivobook go 15 in August 2025, by September I was already experiencing problems with the laptop freezing on the sign in page. Then in Jan 2026 the laptop was on charge (overnight!) then wouldnt turn on in the morning. The charging light was still displaying. I preformed a manual reset to which the charging light turned off as expected, but the laptop still wouldn't tur on, so plugged back in and left for three or more hours. The charging light still didnt turn on, so i complained and organsised a repair, which was an issue in itself. upon the return they said the laptop simply wasn't charged, which i reckon it had died in the two week it took for it to get to them. The laptop was definitely charged, I know as it was charged over night, then with two different chargers and multiple plug sockets trying to get it to work. So they didn't help at all, and i expect it to repeat the same issue as nothing was done to fix the actual issue.
sade
Don't buy vivobook.
I got a vivobook go 15 in August 2025, by September I was already experiencing problems with the laptop freezing on the sign in page. Then in Jan 2026 the laptop was on charge (overnight!) then wouldnt turn on in the morning. The charging light was still displaying. I preformed a manual reset to which the charging light turned off as expected, but the laptop still wouldn't tur on, so plugged back in and left for three or more hours. The charging light still didnt turn on, so i complained and organsised a repair, which was an issue in itself. upon the return they said the laptop simply wasn't charged, which i reckon it had died in the two week it took for it to get to them. The laptop was definitely charged, I know as it was charged over night, then with two different chargers and multiple plug sockets trying to get it to work. So they didn't help at all, and i expect it to repeat the same issue as nothing was done to fix the actual issue.
sade
Where to start???----- BUY ASSUS- BUY FRUSTRATION
Where to start???(and where are the Negative stars? 1 Star is far too high)Shortly after buying an ASSus Vivobook, the adapter failed (within a couple weeks). It took three days of convincing them that my warranty should cover this failure for this new purchase. MONTHS later they sent an apology for the frustration and time wasted with them. I told them if they cared for their customers they would not give false apologies but instead would offer compensation or reimbursement of upgrades or product (The way Dell has done for me in the past). They did not follow up.THEN - and this the worst - ONE year old computer failed to charge when I was overseas working. I had to cancel my work (yes, it was expensive and frustrating) and flew home. Back in Canada I spent 2 days repeating the problem to people. I told all of them I COULD NOT RETRIEVE INFORMATION OFF OF THE COMPUTER BECAUSE.... THE COMPUTER WOULD NOT CHARGE AND COULD NOT BE TURNED ON.... This was repeated specifically to two Asus employees when I spoke to them about sending in the computer for repair and I requested assurances my data was safe.They said that even though they require the computer Data to be backed up, they understood i couldn't because of the issue. They said I would be informed if the data would need to be erased. (I said I would take the dead computer back and remove the hard drive myself if there was the possibility of loss. They said they would call).They didn't. They deleted everything. Then they ignored that THEIR REPRESENTATIVES TOLD ME THAT I WOULD BE INFORMED IF THE DRIVE WOULD BE AFFECTED. They 'Apologize'(a script) and inform me it was my fault for not reading the warning that information could be deleted.I Informed them again of the situation with their representatives insuring my data was safe. I reminded them I could not backup the computer data because their computer failed. They continued the loop by placing the blame on me for the loss of my work, a folder of info that was to aid in a legal case, my children's pictures, etc etc etc...And don't you hate when they put you on hold and you have to listen to that bullshit recording praising themselves for a great product and service?I haven't even mentioned that one representative in the last problem claimed my warranty was out of date. It is valid for TWO MORE years. More lame apology scripts. Escalating it to the next level only made things worse because the "expert" failed to read any of the information on file and misunderstood the issue AND was only an expert in spouting off claims to protect Assus from liability... "We are soooo sorry... BUT it is your fault!"And of course I haven't mentioned that as I caught on to the continued failed promises I began asking for follow up emails with problems. They were not followed through.BUY ASSUS IF YOU WANT SCRIPTED RESPONSES AND LITTLE RESULTS AND LOADS OF FRUSTRATION!ASSUS - "We are sorry to hear that you are having problems with your ____fill in customer's issue___. We understand that this issue with your ___fill in customer's issue___ is unfortunate and frustrating and will do everything to solve the problem. "ME - "You, are so full of ___fill in derogatory reference to feces___."
Shawn McShawn Shawn
Where to start???----- BUY ASSUS- BUY FRUSTRATION
Where to start???(and where are the Negative stars? 1 Star is far too high)Shortly after buying an ASSus Vivobook, the adapter failed (within a couple weeks). It took three days of convincing them that my warranty should cover this failure for this new purchase. MONTHS later they sent an apology for the frustration and time wasted with them. I told them if they cared for their customers they would not give false apologies but instead would offer compensation or reimbursement of upgrades or product (The way Dell has done for me in the past). They did not follow up.THEN - and this the worst - ONE year old computer failed to charge when I was overseas working. I had to cancel my work (yes, it was expensive and frustrating) and flew home. Back in Canada I spent 2 days repeating the problem to people. I told all of them I COULD NOT RETRIEVE INFORMATION OFF OF THE COMPUTER BECAUSE.... THE COMPUTER WOULD NOT CHARGE AND COULD NOT BE TURNED ON.... This was repeated specifically to two Asus employees when I spoke to them about sending in the computer for repair and I requested assurances my data was safe.They said that even though they require the computer Data to be backed up, they understood i couldn't because of the issue. They said I would be informed if the data would need to be erased. (I said I would take the dead computer back and remove the hard drive myself if there was the possibility of loss. They said they would call).They didn't. They deleted everything. Then they ignored that THEIR REPRESENTATIVES TOLD ME THAT I WOULD BE INFORMED IF THE DRIVE WOULD BE AFFECTED. They 'Apologize'(a script) and inform me it was my fault for not reading the warning that information could be deleted.I Informed them again of the situation with their representatives insuring my data was safe. I reminded them I could not backup the computer data because their computer failed. They continued the loop by placing the blame on me for the loss of my work, a folder of info that was to aid in a legal case, my children's pictures, etc etc etc...And don't you hate when they put you on hold and you have to listen to that bullshit recording praising themselves for a great product and service?I haven't even mentioned that one representative in the last problem claimed my warranty was out of date. It is valid for TWO MORE years. More lame apology scripts. Escalating it to the next level only made things worse because the "expert" failed to read any of the information on file and misunderstood the issue AND was only an expert in spouting off claims to protect Assus from liability... "We are soooo sorry... BUT it is your fault!"And of course I haven't mentioned that as I caught on to the continued failed promises I began asking for follow up emails with problems. They were not followed through.BUY ASSUS IF YOU WANT SCRIPTED RESPONSES AND LITTLE RESULTS AND LOADS OF FRUSTRATION!ASSUS - "We are sorry to hear that you are having problems with your ____fill in customer's issue___. We understand that this issue with your ___fill in customer's issue___ is unfortunate and frustrating and will do everything to solve the problem. "ME - "You, are so full of ___fill in derogatory reference to feces___."
Shawn McShawn Shawn