I really really appreciate the help from Martha today. She was so helpful same patient with me . Helped give me the confidence I need in my journey . Thank you so much for your help today ! So grateful
Aweber makes it almost impossible to cancel once you sign on as a subscriber. I've tried cancelling on laptop, cell phone and Ipad, however the platform will not allow me to follow through with the cancellation. It appears the only with to cancel would be to cancel my credit card which is so frustrating.
Had a problem with deliverability and contacted the suppport. So the answer came fast within hours while i did something else. The problem was solved within 24 hours and now all e-mails got sent. The support is incredible fast and helping.
I decided to speak to a customer service specialist when after several attempts to remove blank space from my weekly newsletter - I could never permanently banish it. Some of my list having thought they received blank newsletters - cancelled. Will P., the AweberCustomer Solutions Specialist In the US) was able to fix the problem quickly. I am so grateful for his expertise and fast response!
Martha helped me solve my problem within minutes. It saved me a lot of time trying to troubleshoot it on my own. Her expertise saved me anguish from figuring out how to solve the problem.
I have been waiting for an agent for 5 hours now in the chat area. I am trying to down grade my plan. It is so very frustrating.
Martha is superb, magnificent! She was knowledgeable, of course. But more than that, she engaged with me, made me feel comfortable and even had a few words of positive flattery... all within a matter of minutes! Yay!
Customer Service is first rate. My last exchange was with Kervin J who was very knowledgeable and helped me solve my issue immediately.
Michelle was PHENOMENALLY HELPFUL in every way - especially in the patient manner in which she LISTENED SO EFFECTIVELY to my past problems/failures with other E-Mail Service Companies. I explained how confused I've been - and she SLOWLY explained and, at the exactly appropriate moment, suggested topics that would help me where I am. Probably the best Support Person I've ever had. Thanks, again, Michelle!
Kervin helped me quickly and efficiently. Also answered my questions. Thank you!
Michelle was great, informative and quick to respond
AWeber hired very talented customer servers - they have great understand of their product and will share time helping me as a (4 years client). THey are very willing to help with the look-and-see of our monthly newsletters.Complicated questions from me become very understandable - they are very patient all the time to help. Uzy D, was my help this month and she a perfect helper. (Both with the knowledge and personality.Please give her a "hi-Five" and top 10 pluses!
Thank you for your fast assistance
Aweber is a really great email marketing platform and the support team, especially Amanda W, are always there for me. Nothing is too hard for them. I'm no expert in the field of email marketing and I appreciate their patience with some of the questions I ask. Also I am in Australia but I always receive a response the next day helping me with my queries. I am very happy with their service!
I recently subscribed to AWeber and my experience to date has been awesome. The platform is intuitive and easy to use, the support feedback is awesome with timely replies to request for questions asked and account knowledge. My one-on-one personal experience was with Michelle K., she assisted me with migration support and provided excellent service!
I have been with Aweber for over 10 years and refer them to all my clients not only because they have an amazing platform and are constantly evolving... but they have REAL PEOPLE that you can talk to in customer service even on the free plan to help you! In a world of fast paced evolving AI where human interaction is minimal... Aweber leads the way in helping us! Thank you!
I had an awesome experience with AWeber's live support. I had an important issue that needed to be resolved, and thanks to support member Will P, it was resolved quickly. He was very polite and professional.
Mary H was extra helpful and really answered my questions about how to activate my follow up campaigns . She is knowledgeable about all of the features and helped me understand the set up.
Amanda went above and beyond to figure out a complex problem I was having with a template. She said she would work on it and get back to me, and it was fixed by the end of day. Her follow up and expertise is excellent. That's why I use Aweber because I can actually talk to the person who is working on my problem.
Aweber has exceptional support! I have been using AWeber for many years and they have kept up with the fast pace of technology advancements! I use AWeber to create email lists and last hear, they updated with creating newsletters. The most recent update coming very soon is integrating ChatGPT with AWeber. Whenever I need tech support, they are only a call or email away. I highly recommend AWeber for anyone who is looking for email list support and Newsletters created for you and with your input.
