Casey K was very quick and helpful.
Casey K was very quick and helpful.
ShyLah ShaRea
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AXS USA is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 4.2 out of 5 stars. Last reviewed February 27, 2026.
Customer Reviews
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60 reviews
Maddie spent time to troubleshoot my…
Maddie spent time to troubleshoot my problem and was able to get it resolved. Maddy was resilient and figuring out the problem. She had a great attitude. You have an excellent customer service rep in her.
Jennifer Fitz
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Casey K was my help representative
Casey K was my help representative, did a phenomenal job. I had the most frustrating experience of my life with Stubhub’s online help, and was expecting to get even more outraged when I talked with AXS’s help. But it couldn’t have been further from that. Casey K resolved my problem very quickly, understanding what a weird situation it was, and managed to completely solve it in mere minutes. What i thought was going to be a massive headache was solved so easily by Casey K. Thank you so much axs help line. If you could send some people over to Stubhub and teach them how to deal with customers, and to use technology that would be amazing. Thank you again for resolving my issue so quickly and completely!
stephen hricik
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Tasha was so helpful and got my problem…
Tasha was so helpful and got my problem resolved super quickly!
riley
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Walter is a Legend!
Walter was friendly and efficiently accomplished the reason for my call.
Billy
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Ashley did a great job but the…
Ashley did a great job but the frustration I have had with being able to log on from my phone has been impersonal and frustrating
Kimberly
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Great communication
Great communication. Very understanding. Very polite. True professional.
Chris Smith
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AXS Support was so useless
AXS Support was so useless. I requested a refund after an event was postponed. At first they did not want to, she said she would start a refund. I wanted confirmation and mode of payment. She told me I had to provide a new method on my account as the one used to pay was not working. She kept giving me the run around and said I had to call someone to update the method even though I did. NOW, my order doesnt even appear in my account.
Carlos Umana
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Confident in AXS
Well, I made a mistake when creating my AXS account. Walter at AXS did an awesome job of helping me fix it. What could have been a tedious or frustrating process ended up being fairly pleasant. His colleague David pitched in. These great staff members are building a solid reputation for AXS, including consumer confidence!
Jojo
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Excellent customer support for a tricky issue
I had an excellent experience with Ashley H. at AXS USA. I was dealing with a frustrating login issue, and she stepped in right away to help. Ashley was incredibly quick to respond, knowledgeable, and efficient in troubleshooting the problem. She walked me through everything clearly and made what could have been a stressful situation feel easy and manageable.What really stood out was how friendly and professional she was throughout the entire interaction. She was patient, understanding, and genuinely seemed to care about getting everything resolved as smoothly as possible. Thanks to her help, I was back into my account in no time.Ashley is a fantastic representative of AXS, and I truly appreciate her outstanding customer servicE!
Norma
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Tasha C was completely unhelpful
Tasha C was completely unhelpful
Toni
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Absolutely made my day she deserves…
Absolutely made my day she deserves something so many failed to get it done for me
Slick
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We booked tickets to go to a concert
We booked tickets to go to a concert. We had trouble with the app and put in 2 request to the guest service team. We heard nothing from them and we finally called the venue who sent us a solution by printing our tickets and leaving them at the box office. Its hard to understand how this company stays in business!!
TF
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Quick and Excellent Support!
The support I received from Ashley H. was quick and we were able to get my issue resolved very easy. Thanks Ashley!
Brandon Wright
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My issue was solved very quickly
My issue was solved very quickly. I appreciate the team member being fast and helpful
Kyle
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Stacy my customer service agent was…
Stacy my customer service agent was very helpful and super friendly, Great experience and she easily resolved my issue. Thanks guys!
Wendy LoCascio
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Samantha at AXS USA
Samantha at AXS USA was nice, helpful, and very quick to resolve my issue. I now have access to my account and tickets for my event. Thank you so so so much!
Karen Magana
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Awesome excellent work
Awesome excellent work. Fixed the issue fast.
GLORIA SOLACHE
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My question was not answered and chat ended quickly without helping me
My question was not answered. The agent ended the chat without helping me at all. I had to answer several questions just to get a copy and paste response without any help.
Sydney Austin
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Canned response that had nothing to do…
Canned response that had nothing to do with my question and then the agent immediately closed the chat.
RH
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Cite this page
According to TrustPlane, AXS USA has a 4.2/5 rating based on 60 verified reviews as of April 2026. Source: trustplane.app/company/www-axs-com