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The Catrina Shop is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.7 out of 5 stars. Last reviewed March 6, 2026.
I’m really disappointed with my most recent order. The Catrina doll arrived damaged, and despite following the instructions on their website and emailing about the issue, I still haven’t received any response.I was also charged unexpected duty fees that I wasn’t made aware of when placing the order. I’ve ordered from this company twice before without any issues or extra fees, so this experience has been very frustrating
I have ordered a few times from the Catrina Shop without any issues but not the case this time around. To begin UPS sent me an email saying I had to pay duty taxes on the shipment, something I never paid on my previous orders. Then when I contacted The Catrina Shop via email to ask about this they never responded. Today I received the Catrina and it is damaged and broken in several places. I have sent them an email just as instructed on their website and still no response Overall just a horrible experience.
WOnderful selection and being able to customize some of the pieces made the entire experience wonderful. THank you!
Fantastic quality and detail. Packaging kept piece protected over long shipping journey.
Customer service is unlike any other! The craftsmanship is top notch! Packaging and shipping was perfection. I want to buy more.
We did have an issue with the merchandise. Within 24 hours, our issue answered. This prompt response certainly establishes the vendor as one who respects and really puts the customer first.
Always great, high quality stuff. Love this company!!
The figurine arrived shattered. Not just a simple break that can be glued together but shattered into countless pieces. Such a disappointment after such a long wait.
I love my Catrina! She arrived on-time, and like so many other reviewers have mentioned, packaged beautifully and perfectly. I've never experienced the level of detail with unboxing instructions--very crystal clear in order to ensure she would be unpackaged safely, without breaking. I ordered a medium Vanessa, she is absolutely stunning. Best gift I could give myself, and even better, she arrived right before Dia de Los Muertos. Muchas Gracias!
Felicia is beautiful. Was very worried about her long journey to her new home in michigan but she was packed brilliantly, thoughtfully, and safely. Your customer service was prompt and honest and forthright with a response regarding unavoidable ups charge due to tariffs...I didnt like it but I understand and it was explained thoroughly. Note the product arrives with the lingering odor of an oil based sealant Im assuming. I know this will dissipate over time. Purchase experience and product are 10 stars not 5. She is magnificent.
Beautiful sculpture, excellent packaging!!
This is my second Catrina. They are so beautiful and they do a great job with packaging too. You will not regret your purchase!
The transaction was very easy. My one complaint was that I was not notified when they shipped and that did not seem to be updated when I went to my order information. The Catrinas were very well packaged so no worry about breakage in the shipping process.That being said the transaction was not complicated for it being international. The Catrinas themselves are GORGEOUS! Far exceeded what I expected even though the photos of them well represent them. They are just that much better in person. These were a gift for some dear friends after an unfortunate accident where some of their existing Catrinas broke - so it was important that the ones we ordered from the Catrina Shop work out. After seeing these in person I'd be happy to own a pair myself! Thank you!
Timely, well packaged, beautiful Catrina.
Ordered custom Catrines and they are perfect. They arrived safely and the detail is gorgeous.
The quality is exceptional and the costumer service impeccable
The product is of superior quality and arrived quickly in excellent condition. When I emailed a question, I received a very fast and helpful response. The Catrinas are beautiful!
Wonderful products and the customer service is exemplary. They are so responsive to your needs and respond and follow up frequently. They are the best!
I believe this was my 9th Catrina. Obviously I love them. The Catrina shop is a pleasure to deal with. I have two small, 5 inch Catrina’s and I would love to obtain more of that size.
I love Monarca Catrina! Great packaging, quick delivery.
According to TrustPlane, The Catrina Shop has a 4.7/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/thecatrinashop-com
