Kept us waiting, then no delivery
It took time to put in a big order. My husband has cancer- we're both elderly- and we don't go out to dine anymore, so I thought I would treat him to a takeaway meal. He always eats the healthy meals I prepare for him, but tonight we both wanted something different. The cost wasn't cheap - multiple fees added- just McDonalds!- but we hadn't eaten there for a long time and had a craving for it. Anyway, the order never came. They kept putting me off saying they couldn't find a driver. (On a Monday, during the times they aren't busy?) Then they suggested I pay even a bigger tip to ''entice'' a driver to deliver fast. We did, but still no delivery. I finally cancelled, but I don't see my money refunded. I didn't even receive the cancellation acceptance email they said would be sent. I would not use Beelivery again.
customer
If I could give 0 stars I would
If I could give 0 stars I would. Ordered 2 bottles of wine and delivery driver showed up with 2 miniatures....at 46 pounds because of out of area delivery was disgusting. No way to contact to speak to a person. Everything automated. Still waiting for refund 🙄
Naomi Carley
they are far too expensive
they are far too expensive, i'm not made of money, you need to check tesco's prices, i won't ever use them, bunch of thieves. they won't last ver long if they carry on trying to rip us off like this.
Steve
Beelivery is withholding over £100 of…
Beelivery is withholding over £100 of deliveries that I have completed for them. It has been over 10 days since the first delivery was completed. An ai based customer service model makes it impossible to speak to a human. If you're thinking of joining a platform for a bit of spare cash dont join this one they will simply not pay you. To be clear a generic message says that I am currently being verified by unipaas takes up to 24hrs. Its been 10 days. Come on someone from Beelivery must read this. Shame on you for your appalling systems.
Lee Thompson
Thought I would try their website
Thought I would try their website, omg wat a joke...20 minutes later I get a price of 25£ for a kebab, did me a favour I decided not to be hungry after that...thinking about it the takeaway place is 5 minutes away and 3rd of the price this bunch of crooks are charging...having read the negative reviews...i dont see this business trading for very long.The concept is ok, in the right hands.I feel sorry for any driver using his time and petrol with a pretty good chance of never seeing his money.No thanks.
Steven Wagner
Said they had delivered had not
Said they had delivered had not. Waited an entire day and could only speak to their AI bot. Jokers.
Matt Lowe
£6.38 For 2 litres of diet coke
I was a drink not real Coke!!!!
Karen NJ
The service is terrible
The service is terrible, my order took over 2 and a half hours to arrive and have been trying to get a refund and you don’t hear back!
Charlottel
Useless
Do not wate your time with this lot. I placed my order in ececes of £90. Tracked the order for 30 mins. Then recieved an email saying they canclled as there was no driver available. Luckily I could go with a shop that delivered dirdctly at half the cost. This is a warning! Do not use.
Frank Henderson
Site didnt work
Site didnt work. Waited forever and gave up. I eventually gave up but lo and behold the payment went through eventually.....but not my order.Customer service say no order to track so cant issue a refund even though they have my money.Wish I'd read this.
Steve Walsh
AVOID THESE SCAMMERS
AVOID THESE SCAMMERS I spent £63.10 on a customers order and was promised £14.30 for driver payment, I was payed a total of £52.65. So I have been underpaid by £24.75 I have my receipt and they have confirmed they was in the wrong how ever this was over a month ago and I have still not been correctly payed.
Kalum Smith
You would have to be pretty desperate…
You would have to be pretty desperate to give your money to these thieves......The problem is they know this! They know that you are probably elderly or have health issues that keep you restricted to your home.We would all expect to be paying a reasonable premium for the service they offer but this company are having a laugh at our expense.Beelivery.......Others should do what I have done!Trading Standards should be contacting you soon.
Mike
Complete ripoff and a scam
Complete ripoff and a scam, they took my order I waited over 4 hours and it never arrived.logged a complaint with customer service and they have ignored my request for a refund. Avoid at all costs. I’ve reported them to trading standards
Neil Wilkinson
This is a scam company, AVOID.
This is a scam company. PLEASE DO NOT GIVE THEM ANY OF YOUR MONEY, please!! Just wait for your local convenience shop to open. It’s not worth it.
Consumer
Not worth the wait or cost
Didn't deliver, still waiting for money back, was rude on phone, prices are over the top, delivery fee, pick fee, tip for driver plus a bag of sugar is over £3.00!! Rip off Driver don't care, beelivery don't care about your shopping at all
Cindy Griffiths
Orders at 12:30 asked for 15 to 20 mins…
Orders at 12:30 asked for 15 to 20 mins delivery keeps saying waiting for drivers then it was a note saying if u want it quicker to tip them no thanks I’m struggling as it is I ordered £93:81 worth of food milk and stuff for my baby’s and still nothing after half hour I had the choice to wait half hours 60 mins or 120 mins I pressed the half hour it was 2:45 am before I I cancels I give them a fair bit of time didn’t have a sorry didn’t have no communication nothing I will not be ordering again il walk to a 24 hour garage next stuff u
Kayleigh Rapps
This company is awful
This company is awful. I ordered something and clicked NO SUBSTITUTIONS. They delivered something else entirely and the delivery driver refused to take it away so it had to be thrown in the bin as it is something I don't eat. I have since found the item I ordered was discontinued over 3 years ago but they still have it showing as 'in stock'. I have advised them of this and requested they show it as unavailable. They have still not refunded yet and just keep replying saying they'll sort out a refund.
Nellie Bean
Not sure about the hate being posted here?
The service works flawlessly, as expected and I've had many deliveries IN THE MIDDLE OF THE NIGHT! The thing is Beelivery is crowd sourced, it does not HIRE drivers. People can install the app, sign up as a driver, job done. If no one wants to deliver in your area at a time of day, that's not Beelivery's fault, they don't have that kind of employment contractt with drivers. This is also the ONLY reason they can offer deliveries in the middle of the night... Although expensive, they do what they're designed to do and have never let me down.
Manwitha Machinegun
I mean - its a great concept - but...
I mean - the concept is awesome,but as I sit here waiting,I'm pretty sure that Spa will be open long before a delivery is possible so will be cancelling at next given oppurtunity - I live in the middle of nowhere and can't see it happening.The solution here would be to have a map that both drivers and customers could access that is tracking any drivers even remotely in a particular area - then each party could see how far away/near they are and either take their chances or decide against.That would make sense - great idea but I think Dragons Den would have seen that flaw in the plan instantly.Just hope I get a decent refund
RG Paddler
These jokers don't pay their drivers.
These jokers don't pay their drivers.For anyone who's not aware how this works here goes:1) Driver gets a notification through the app that an order is placed.2) Driver has to go to a shop and personally purchase the items.3) Driver has to detail every item cost, take a photo of the receipt and leave for the customer.4) Driver gets to the customer and then gets a PIN to input onto the app that says the customer has received their order.5) Driver then gets reimbursed by Beelivery for the cost plus the job. Sometimes the driver gets the tip but not always.That's how it's meant to work. In reality even though this company has invested hundreds of thousands into AI (the entire business is run off 1 guy's laptop in Abu Dhabi - check companies house for yourself), they've failed to use a very simple script that checks availability of items and prices at major supermarkets. So often what happens is that people order something like "gluten free cherry tart". It's not a common item and the price one week may be £3 and £4.50 the next. As a driver you try your best to get exactly what the customer is being charged for. Beelivery's system can't/won't accommodate this.Besides the fact that Beelivery have charged the poor customer £7 for the item, they put a limit on the drivers to not spend more than say £4 on that item.There is literally no way around this. After numerous chatbot (remember no people at Beelivery) discussions, their (AI) recommendation is to simply put it in a £0.01 and their system will sort it. Except their system doesn't :-(That means the drivers foot the bill and don't get reimbursed. Put in too high a value and it's the same thing, you don't get reimbursed. So for example the order is:6 eggs - £2.501 milk 1l - £12 gluten free cherry pies - £4.50each - £9Total is £12.50Their system doesn't allow you to enter £4.50 for the cherry pies. So you either enter their max which may be £4, or £0.01That's all you'll get reimbursed.If you said for instance you would add the £0.50 to the other items but still get to the same total spend, you'll get zero reimbursement. Even if you use your store loyalty card to get a discount.This leaves drivers in a dilemma, if something is even £0.01 more than Beelivery have determined then the driver simply puts in that the item can't be found. Have a look at previous reviews of Beelivery and look at how many times people complain of not getting everything they've paid for or a very poor substitution.Also for all the man's intelligence to have his business run completely autonomously, he doesn't seem to grasp that the UK doesn't have 24 hour shopping centres like we did before covid. His system still allows a customer to order things like 3kg bags of chicken flavoured dog food and fresh lamb steaks at 3am. Only place selling those are major chains that are open till 11pm.I've had customers bumused that I couldn't get those items at 3am (I get it some people work nights), thinking that somehow there was a "Beelivery depot". There isn't. It's simply a bunch of people that drive for Deliveroo, Uber eats etc. We buy it in the only shops open and take it people.Get away from what Beelivery charge just for the items, but the "extra" charges and it's insane that drivers are left out of pocket.The thing this company/bloke in Abu Dhabi fails to understand is that drivers and customers talk to each other. In my area there is 1 other driver prepared to deliver for this cowboy. 3 years ago there was over a dozen.When you upset drivers they stop delivering for you, or only deliver what they know they'll get reimbursed. Which in turn means that customers can order but the order gets cancelled and it takes them a week to get their money back from Beelivery. Customers tell all their friends how bad Beelivery is and there you have it.3 years ago there would be in the region of £900-£1100 per week to be made. To be clear that would have been about 200 deliveries (granted split between over a dozen drivers). Now the weekly average is £60. Yep £60. That's less than 10 deliveries every week. Often those 10 deliveries are at 4am on a weekend and it's always out of desperation from a pisshead who can't get booze anywhere else. It's rare to have anything come during the week and almost unheard of for it to be during the day.Reputation is everything and no amount of bots or fake reviews is going to change a customer or drivers bad experience.Normally I'd root for the little guy, but in this case I have no sympathy. Keep enjoying that lounger is Abu Dhabi, in a year from now you won't be able to sell this company or the brand for a £1.
Beelivery_Driver
