Review Trends
Monthly insights into consumer trust and review patterns across e-commerce.
Last updated: April 2026
Platform Summary — April 2026
As of April 2026, TrustPlane tracks 104,195 companies across 22 categories, with 1,418,819 total verified reviews. The platform-wide average rating is 3.9 out of 5.
Category Insights
The most active categories by review volume are:
- Shopping & Fashion — 75,020 companies reviewed
- Other — 15,548 companies reviewed
- Automotive — 2,041 companies reviewed
- Home Services — 1,428 companies reviewed
- Health & Beauty — 1,291 companies reviewed
- Food & Beverage — 1,199 companies reviewed
- Travel & Transport — 1,154 companies reviewed
- Home & Garden — 944 companies reviewed
- Entertainment — 881 companies reviewed
- Electronics & Technology — 726 companies reviewed
What Consumers Are Saying
Across all categories, the most common themes in positive reviews include product quality, fast shipping, and responsive customer service. The most common concerns relate to delivery times, product descriptions not matching expectations, and return policy clarity.
Companies with the highest ratings tend to respond to negative reviews within 24 hours and maintain a response rate above 80%. This suggests that active engagement with customer feedback is strongly correlated with higher overall ratings.
Data Quality
TrustPlane's AI moderation system reviews every submission for authenticity. Reviews that fail fraud detection are held for manual review rather than published automatically. For complete details on our review process, see our methodology page.