Do you agree with United States Postal Service (USPS)'s TrustScore? Voice your opinion today and hear what 37 customers have already said.
United States Postal Service (USPS) is an online company. Based on 37 reviews on TrustPlane, it has an average rating of 1.6 out of 5 stars. Last reviewed March 9, 2026.
It can't be that an international package from Georgia is transported to Florida, then to South Carolina, back to Florida, and finally to New York, and I'm supposed to pay over $100 for it.I wonder if it will now be sent to California or via Puerto Rico (that's happened before).Apparently, the saying "it can always get worse" is true here.
For some reason the USPO in their infinite wisdom sent my package from the local distribution center to a city about 100 miles away. Hard not to want this privatized.
There so stupid. I saw the mail lady pull up to my neighbor house and delivered there package late night I assume it be mines since it said I should get it by 6:35pm and it was well that time but I guess not. Instead they delayed my package for 2 days which is stupid. Your already at my house why couldn't you just give me my package then? it would make more sense instead you delay it for 2 days. Oh and she circled the neighborhood 3 time probably was tryijg find my house tjen decided to give up because she probably cant seem to read my number on my street address or don't know how to use a gps to find it so decided to delay my package for someone else. 🤦🏻
I would give the USPS less than one star if that were possible.Here’s why: far too often, the job simply isn’t being done properly. When delivery is delayed or stopped, it’s labeled a “natural disaster,” yet USPS commercials proudly show carriers delivering mail through blizzards, rain, sleet, and extreme conditions. That message does not match what I personally witness.I regularly watch my mail carrier pull up to my home and never exit the vehicle. If an item fits in the mailbox—regardless of condition or whether it belongs there—that’s where it goes. Proper delivery effort seems to be an afterthought.Additionally, I am personally aware of a post office where both a postmaster and an employee are knowingly leaving early while others clock out for them. These are serious issues that point to a lack of accountability and oversight.At this point, the USPS no longer feels like a reliable service. It feels like a system that continues to operate without enforcing basic standards, while the public is led to believe the work is being done as advertised.I strongly believe it’s time to rethink how mail services are handled and consider alternative delivery methods that actually meet performance and accountability expectations.
If I had to explain usps as an animal,it would be a donkey,horrible service,blountville to post office is terrible,rude and ignorant staff,not willing to help and was too lazy to properly look for my package,never called me back and returned packages multiple times for no reason other that mistakenly put into outgoing mail because they didn’t pay attention so now I have to wait another two weeks on something that should have been here a week ago.The tracking is awful and unreliable and I would not send anything through this horrible company and I would not recommend.I order a lot of items.Horrendous experience using usps!!!!!!
Thank u for your services
Somewho I have been in 12 or so data breaches not one letter has made it to me. I have went to the DMV and had my ID done 3 times now. They have sent out 4 not one has made it to me. An employee that does not like me works for the UPS. Not sure which location but she is out of Vevay Indiana. I am also going through Identity theft and a lot of very person information has been leaked. I have contacted them and nothing has been done. It really needs to be looked into..
1) They are being late with delivery for more than 3 days from their estimated delivery, and the package did not arrive yet, so, it will be even more;2) They need more than 5 days to deliver a package to a distance less than 10 miles since the day the package arrived to their facility;3) They fail to provide tracking;
usps 2 times I am very satisfied never disappointedOn April 8, 2024, my mother went to the post office to mail the N400 form along with the N648 i912 form to the USCIS immigration office in the state of Az. On April 9, 2024, the letter arrived safely at the USCIS immigration office the second time. My mother and I have an appointment on March 26, 2025 for our first US passport appointment. My mother paid extra for the expedited passport service. After 13 days, I received my US passport home intact and undamaged.
No, it's not what went wrong. It's what is always the United States Postal Serice. Run by the government 1st wrong thing. Everything our government touches is corrupt. USPS no different. Bail out after bail out and still struggle with delivering mail , packages, ect. You call complain and you get an oh well, that sucks attitude. Untouchable just like the placed politicians.
I'd like to know why a book that I ordered from Abebooks on April 24th still hasn't been delivered? The seller indicated that it was shipped, but when I tried tracking the package on the USPS website the message that keeps coming up is a label has not been created. Why? The package was supposed to arrive by May 14th. You can't even email them. Tracking number 92419903032611543400031736.
I am not sure who claims the title of Inspector General or in charge of decisions being made at USPS but they not only dropped the ball in the last few years, they lost it and are in total disfunction currently they are unable to forecast a delivery that is accurate nor it appears they do NOT care about their jobs. Hopefully they get cleaned up fast or replaced with someone who wants and is dedicated to the office.
It’s an American icon what else is there to say!
I mailed four packages, all the same day. Receipt indicated an estimated delivery date of 1-15-2025. When it didn't arrive, I checked the tracking. It now indicates a delivery date of 1-16-2025. However, only one has been delivered today, 1-16-2025. I haven't heard from the receipent if they actually got it yet. It indicated delivered, but I won't know until I hear from my friend. The other three are still in transit to the next facility. Why does the postal service give an estimated delivery date, change it and it still doesn't make it!?! The price of everything from stamps to delivery and everything in between goes up and the service continually declines. The employees at the local post office are never friendly. They act as if the customer is a bother to them. If they don't like their job, they need to get another. They don't act like they want to be there, so the attitude they have gets passed onto the customer. Plus, some of the workers are parking in front of the post office in customer parking places. I've seen it. They should park in the back.
Ever since trump's pick of DeJoy the postal service has gone downhill. It was supposed to get better. Things that I used to get in three days now take weeks, literally. I've had mail returned to Social Security, my local county official mail. I've also had to pay late fees for bills that never have shown up. This is horrible and needs to improve. Are they trying to force it to privatize so some inflated corporation can take it over?
My delivery date keep getting pushed back to the point where I decided to go up to the USPS on Sam Bass in Round Rock because that the last location that it was. Got all the way up there just to be told them never received and I need to go back to Amazon for a refund. I informed the USPS employee that my tracking shows it’s been here for at least a week. The employee proceeded to tell me it not here and someone falsely entered the tracking information. It was the biggest headache to deal with!
I mailed two packages for Christmas on Dec 13, tracking slip said, on or around the 18th. I figured two weeks was enough time to get from Pittsburg New Hampshire to Ennis Montana. Both were going to the same spot!. My daughter said the package came. Not packages. We assumed both made it. Christmas on a video call, she said only one package was at PO. Today, Dec 26 I tracked them. One was delivered on the 18th, as indicated. The bigger of the two, is at PO in Billings. Whatttt? this is BS. My daughter called the PO, the woman said, oh I'm not surprised we are 5 days behind! Billings is two hours from Ennis, get fresh horses pony express. This is not the first time, will be the last however. $87.84 for what, BS
I mailed one package on the 18th with the expectation of it arriving on the 23rd and it has still not arrived on the 26th I mailed 2 more packages on the 21st with the expectation it would arrive on the 24th because I paid extra for it and they're both still not there... I will be going back to ups at least it's a guarantee delivery.
Just when you think they are getting better, you realize they aren’t really that much better. I mailed four packages. One package I paid extra to make sure it got there before Christmas, and it is the only package arriving late. How can they blame it on Weather when every single one of them were mailed at the exact same time? Two of the packages arrived early, one was going to the same state as the late package. That’s awesome they arrived early, but I really wanted that one package to get there early, or at the very least on time for what I paid for. What adds insult to injury is you are not allowed to contact USPS until much after it is supposed to be there. When simple communication could let someone know the package may have fallen and gotten lost somewhere and could possibly get it there on time.
Only reason. I gave 1 star is because there's no 0! Sent package 2 1/2 weeks early on priority 2 day and still 10 days later still nothing! Customer service only says give few more days! They refuse to even put a tracer on it! Rediculus! And no help at all!!
According to TrustPlane, United States Postal Service (USPS) has a 1.6/5 rating based on 37 verified reviews as of April 2026. Source: trustplane.app/company/about-usps-com
