The after care customer service is…
The after care customer service is excellent and very responsive. Parts I required was shipped urgently and fixed the issue.
Chito Co Hee
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ANYCUBIC
4.650 reviews
Last reviewed: Mar 11, 2026Do you agree with ANYCUBIC's TrustScore? Voice your opinion today and hear what 2,419 customers have already said.
anycubic3d.comMember since Mar 2026
ANYCUBIC is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.6 out of 5 stars. Last reviewed March 11, 2026.
Customer Reviews
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Contact with ANYCUBIC was nice and easy…
Contact with ANYCUBIC was nice and easy through the web and the response was same day.Thumbs up
Lewie
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I bought a kobra s1
I bought a kobra s1, it was delivered but never signed for and as a result was stolen out side of my dad's house, what an appalling company, they was absolutely no help and now I've paid £419 for something I dont have, no refund, no replacement scam company.
darran flood
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Reached out to let them know of an…
Reached out to let them know of an issue I had, and I knew the component was out of warranty. After a single, and simple explanation, Anycubic decided to send me the component free of charge. I was originally ready to sell my Kobra S1, but after this experience, I’m going to keep it and upgrade to the Ace 2 Pro set up for it.
Michael Lucia
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Scam and misleading advertising
I pre-ordered a Kobra X nearly 2 months ago, but it still hasn't been shipped and clearly won't arrive by the March 15th deadline. They use deceptive marketing with resetting timers to create fake urgency for pre-orders, yet the price hasn't increased once in 2 months. Total lack of transparency. No support at all. They are not answering mail since 3 days
Faber
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I had a excelent expeirience with hotend cover replacement parts
I had a excelent expeirience with a supported with a issue on the hotend cover. I received the replacement parts accordanly and the KS1 printer is working as my expectation.
Denis Andrade
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Great Customer Service & tech support…
Great Customer Service & tech support every time I've had any issues. Always there to help and get my machine up and running again. Thanks
Tom Blanchette
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Any problems within 12 hrs I get a…
Any problems within 12 hrs I get a response...good job
Terry Kentz
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Customer Support is Bad
I have been fighting off and on with customer support about a defective product, they keep giving me all these tutorials to do that doesnt work, sending me replacement parts that doesnt solve the situation, and always going on some sort of "vacation" to prevent from helping me get my machine working again. I regret ever buying this from Anycubic when I could have bought something else with better customer support. There are no solutions to this and they don't want to fix it at all. Don't recommend.
Christina Solus
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Good customer service
Good customer service
Quinn Kroesen
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I purchased an S1 and for 1 month
I purchased an S1 and for 1 month, it was brilliant.After a month it decided to do it's own thing by getting jammed up and digging into the hotbed. The hotbed got destroyed, the PEI plate ruined, and the print head twisted and snapped the cover off.I've been waiting over a month from support to have this issue resolved.Two months I have owned the printer, and over a month of that it remains faulty and unusable.The customer support team are very responsive, but the delivery is soo slow.I was going to purchase a S1 Max, but not now. The lack of replacement parts via warranty paired with unreliability of the printer, a max just wouldn't be worth it. Best to go with a better brand.
Wayne
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Rep went above and beyond to assist me…
Rep went above and beyond to assist me with my issue
shawn morgan
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Customer service was excellent
Customer service was excellent. They were fast and responsive, and wanted to rectify the issue with the extruder in my Kobra S1 with no push back.
Michael Silvestro
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Excellent Customer Support
I had a great experience with Anycubic’s support team. There was an issue with my original package, but they handled everything professionally and quickly arranged a replacement without any hassle. Their communication was clear, polite, and very responsive throughout the entire process.The replacement arrived successfully, and everything is working perfectly. It’s always reassuring to see a company stand behind their products and truly care about customer satisfaction.
Dimitris Giuliano
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Awesome customer service
I bought a Kobra S1 Combo on 25 November. I‘m very satisfied with the quality! Love the printer. A few days ago, the housing of the print head fell off, and some parts broke. I wrote to the customer service of the website. The day after, I got an answer and a solution. They will send me a new housing. Top customer service!
BigP
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I was attended to quickly
I was attended to quickly, with a constant flow of emails without long waits.The operator was very attentive and helpful.
WillyValopez
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Very good after sale service
After the motherboard of my Anycubic Kobra 3 Max failed after 500 hours of printing time the service was excellent. After some well guided test procedures to find the problem, they promised to send me a new motherboard. Thank you Anycubic!
Stefan Rüsing
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The team replied quickly to my inquiry…
The team replied quickly to my inquiry and was very helpful in solving my issue. Their clear guidance and professional attitude made the whole process smooth and stress-free.Really appreciate the great service, keep up the good work!
Clement Chai
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I had a problem with my printer and the…
I had a problem with my printer and the support in one day resolved my problem by sending me a new part. Very good support team
Marco
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Excellent customer service
Excellent customer service, reactive, solved the issue.
jh
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Cite this page
According to TrustPlane, ANYCUBIC has a 4.6/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/anycubic3d-com