I had a free shipping discount that was…
I had a free shipping discount that was missed. It wasn't applied post purchase and customer service was horrible
Stephanie J Olson
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Artera Home
2.828 reviews
Last reviewed: Mar 4, 2026Do you agree with Artera Home's TrustScore? Voice your opinion today and hear what 28 customers have already said.
arterahome.comMember since Mar 2026
Artera Home is an online company. Based on 28 reviews on TrustPlane, it has an average rating of 2.8 out of 5 stars. Last reviewed March 4, 2026.
Customer Reviews
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28 reviews
Lost
I haven't received my order and I wasn't told it was lost until I reached out looking for it. I've been told it will reship but have not been advised when that will occur.
Staci
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Wall baskets arrived very late/damaged
Wall baskets arrived very late. When I opened. One of the wall basket was damaged. Tried emailing. No response. Tried messaging through Instagram. No answer. Very disappointed. I bought these because they looked beautiful but there is absolutely no customer service.
Sandra Garcia
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Fantastic customer service!
Fantastic customer service!
Janine Baratta
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Love the way you tell the whole story…
Love the way you tell the whole story of how your p er inducts are made. Love that you continued to update me after I place my order & sent me a picture of the woman who made my wall hangings!!
Claire D
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Mirror is broken
Mirror is broken, arrived in several pieces
Kelsey Clark
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still never received my order after a…
still never received my order after a month. I keep getting the same nonsense that it’s coming. Do not order from them
Kelli Cunningham
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Basket Bliss Everyday
The quality of the baskets are great and it looks amazing on the wall in my entryway and the price was decent not expensive would definitely purchase from Ayer’s Home again for h waitvi already did thank you 😊
Maria Nelan
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PAYING CUSTOMS + DELAY
Such a dragged on wait to get my stuff. Took so long to get my order shipped, customer service was not the best, and now dealing with customs and having to pay for it because I was told by USPS that you guys are using fake labels. Let your customers know about paying for customs. Will never be buying from here again. Not worth the hassle.
Malina Ngep
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We have not received most of our order
We have not received most of our order, and are not provided tracking or mention of the rest.
Anon
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The large woven circle has a couple…
The large woven circle has a couple loose strings. I sent an email to ask for help or a replacement.
Patty Lipscomb
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Scam company - avoid
I ordered two baskets. They were not sent, and all of my communications to customer service have been ignored. They are not a legit company and will steal your money.
Danielle
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These are gorgeous and have been…
These are gorgeous and have been awesome to configure, unfortunately during transit the box was destroyed and the largest one is super bent and warped and is too bent to hang in the wall as it’s curved. Total bummer - tried to straighten out and won’t budge. Otherwise these are cool!
Ashley Houston
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It's been stuck at the same delivery…
It's been stuck at the same delivery status for almost 2+ weeks now and I tried emailing customer service but they haven't responded. Please process a refund and cancel my order or get it to me ASAP, thank you.
Lina Kim
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Never received order!
Never received order!! Have tried leaving 10+ emails and no response. It's been over a month and yet I read that many had fast delivery. Customer service is not good and no phone number I could find to call.
Virginia Gance
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Amazing!!!
Amazing!!!! This fan is perfect just what I wanted !. Thank you so much . The quality is great and I love the color.
Natalia
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Love my wall display
Love my wall display. Easy to put up. Love how they look and fast shipping!
Joyce
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Less than expected
I hate to say that I expected something a little more special/unique for the price. I love the “story” but feel like these are the same baskets you see in HomeGoods, World Market, even Walmart for far less the cost. I’m disappointed.
Lydia Courtemanche
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It's been over 15 days still the packed…
It's been over 15 days still the packed has not arrived on a standard delivery for me.If the delivery is going to be so slow, I will have e to consider before buying from. Artera again
Poonam Rashingkar
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I only received half of my order and…
I only received half of my order and have yet to hear back from customer service.
Emily Mehta
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Cite this page
According to TrustPlane, Artera Home has a 2.8/5 rating based on 28 verified reviews as of April 2026. Source: trustplane.app/company/arterahome-com