Read customer service reviews for Broda on Trustpilot. Check out what customers have written so far or share your own experience with the company. Learn more about the company and what they sell or offer.
Broda is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.5 out of 5 stars. Last reviewed February 9, 2021.
Individual shows good acceptance of the chair , likes the ability to reach the brakes and self propel with feet.
Thank you for the feedback Tim! We are happy to help keep your clients mobile and safe.
We have been a Broda provider for a couple of years now and have no complaints. End users have liked the colors that are now available for the upholstery and for the frames of the 550SR and 550MR. Sheila L is a great resource for all my questions.
Thank you for the kind words!
Nice chair for my son. He has had it for 6+ years now.
Hi Judy thank you for the generous review. We are so happy that our product is working well for your son!
Very good service
Thank you Anthony!
Broda Chair was purchased, by me, for my Mother, several years ago. It was delivered, "On Time", at the Price as quoted, and performed exactly as advertised. It was a vast improvement over the Chair which she had been assigned before. When my Mom passed away, her Broda Chair was then donated to the Nursing Home where she had been situated..
Hi Bob thank you for the considerate review. We are glad our product worked well!
I've never bought anything from this company and even asked them to stop e-mailing me, yet they keep spamming me to remind me to review whatever it is I didn't buy from them. I'm not sure that "writing a review of your experience will help us improve our customer satisfaction" but it might just help their non-customer satisfaction.
Hi Sue, apologies for the email. We have just recently updated our systems and your contact information was in our customer database. We will immediately remove you from our system!
The entire team at Broda exhibits expertise and professionalism in their daily actions. They have an in-depth knowledge of their industry and the products that bring the biggest value to the end user. It has been a pleasure working with the Broda Group.
Thanks Judy!
I work in a skilled nursing facility and we use many broader chairs. I am concerned about the gap between the back and the armrests. Case in point, we had a resident whose hemiplegic arm fell behind him through that opening and subsequently suffered a fracture when the caregiver brought the back back up to neutral. it would be nice if there were more supportive way to protect a patient's limbs from falling through that opening.
Thank you for your feedback! We are sorry about the user incident with the back and arm support gap. We will forward this to our design team for evaluation. If you have any ideas or other concerns just let us know!
I give Broda a two start for several reasons. They break easily, leaving them non usable. When you call there is NOONE to fix these VERY expensive chairs. I am a small facility and this is a large expense for us. I do not believe we have any usable chairs in my facility left from our original purchase and we are no longer allowed to purchase likely d/t this problem and the high cost..
Hi Karen, thank you for your feedback. We are sorry that you have had a negative experience. Sometimes the price and service from our local distributor is not ideal. We would like to work with you to discuss possible solutions with other distributors and service providers. Our products carry a 10 year warranty so they should be easily repairable, and we can work with you to identify funding options to help offset the price point.
Nothing was resolved. I did not receive a call. No attempts was made to assess Broda chair. Very unhappy occupational therapist. Not confident in products or services. Will not be prescribing device moving forward due to concerns with poor durability of equipment and poor customer service.
Hi Lina, we sincerely apologize for this experience. Sometimes correspondence gets lost between ourselves and our local distribution partners. We will reach out to them and yourself to see if there is anything we can do to help rectify the situation going forward.
The product is excellent and the people top notch! The perfect combination to assure the comfort of a loved one!
Thank you John!
Great product
Thank you Shah!
Great product
Thanks Chad!
I am so thankful for and so very impressed with Broda’s customer service. Cheryl referred me to Brian Hoffman who then referred me to Kurt Foster @ Progressive Medical Concepts. Each and everyone of them were so kind and courteous as they patiently listened to my story and concerns for my disabled sister’s needs. They all answered, in much detail, all of my questions about selecting the best chair (and fulfilled my expectations) for my sister’s comfort, well being and personal potential. Kurt Foster continues to amaze me with all his knowledge, compassion, and expertise for communication and collaboration with nursing facility staff. Whether it’s a phone call or a text or an email, Kurt’s timing and follow-through is always comforting and unusually serendipitous. Only another caregiver can truly relate to how difficult it can be to find the words and actions needed to fulfill and advocate for a loved one’s best interest. So far, especially during these days and times of restrictions, fears, isolation, and fatigue, Kurt has been the understanding diplomatic voice and eyes that I desperately needed for my sister’s behalf and best interest. I am feeling a sense of relief that the Broda Encore Highback Mobilty chair may be the best choice as our family considers their decision during this week’s trial and demonstration experience. Thank you!
Thank you so much for the considerate feedback and review! Our reps are partners are wonderful people we are so glad they were able to get you what you needed.
Broda chair was amazing in helping my mom be safe and comfortable while addressing her needs with Huntington's Disease. There are some minor changes that could be made that would've made it perfect, but as far as DME goes... My family has found nothing comparable to the Broda Chair experience.
Laura thank you for your great review! If there is anything we can do to make our chairs perfect, even if they are minor we would love to hear it. Just give us a call 844-552-7632 or email at customerservice@brodaseating.com
we need Broda's especially this pandemic times very good products
Thank you Arnold, we couldn't agree more!
The chair itself is wonderfully adaptable to fit my Mom, as she says: "like a hug". She loves being able to lean back in it. She, unfortunately, isn't able to amble with it now. But, it is still her favorite chair to sit in. And she loves to go for a push around the garden. The man who worked with me to order it (I'm sorry, I forgot his name) Was wonderfully helpful in getting the correct chair for her.
Thank you for the kind feedback!
This chair has served it's purpose well. We did have mechanical problems in the first few months involving a cable so foot rest would not move appropriately. Customer service was quite good with the part being received in a timely manner, and installed on site.
Thanks for your feedback Adrienne! We are sorry you ran into some equipment issues but were glad it was resolved quickly. Let us know if you need anything else!
This chair is an excellent fit for my son’s needs.
Hi Kris, thank you! We are delighted that our product is fitting your needs.
Great product.
Thank you for the review!
According to TrustPlane, Broda has a 4.5/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/brodaseating-com
