Avoid them like the plague
Avoid them like the plague — my cruise booking was canceled by Cruise Cheap without my permission, and they tried to get me to rebook the same cruise with them for $600 more.
Scott Gerson
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CruiseCheap.com
4.150 reviews
Last reviewed: May 7, 2025Do you agree with CruiseCheap.com's TrustScore? Voice your opinion today and hear what 142 customers have already said.
www.cruisecheap.comMember since Mar 2026
CruiseCheap.com is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.1 out of 5 stars. Last reviewed May 7, 2025.
Customer Reviews
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'pricing on request'
Did a search on this site, for every one it shows 'pricing on request'I request you put prices on all of your search results :)
customer
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Buyer be aware I guess
Buyer be aware I guessI am in Korea trying to book a cruise and all i got was a chat from an on-line chat.Non of the toll free numbers work and judging by the reviews I am staying away from this site, something does not make sense with this site. All of the negative reviews check out.Thanks to the site for wasting my time.
Howard
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WORST AND SHOCKING EXPERIENCE
My sincere thanks to Mr Tony G. VP Customer Commitment in CruiseCheap.com who personally called me and took initiative to resolve my issues so quickly. I am really impressed with his goodwill gesture and it shows that the company cares for its customers. Thanks once again Mr Tony and his whole staff in the company. Regards Inderjeet Bedi
Inderjeet Bedi
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Bad customer service
I wanted to book a celestyal cruise via there website. On the website is not possible to book directly. We called them 2 times they promised they will call back and we are waiting for a month ago and on the second call just half day ago. They not responding on emails too. Very bad customer service.
NORBERT KUN
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Terrible customers service
Terrible customers service. Try to change passenger name from carnival and charge penalty extra of 100$ for services. Customer very hard to understand, everyone giving different information. I booked 6 others room with different websites paying extra 24.99 booking fee but rest peacefully every times call and get clear information. Not recommend for anyone
David Nguyen
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Technical error resolved.
While the error probably could have been avoided or resolved at the initial point of contact, mistakes happen and it is the resolution that matters. By the time the issue had made it to Toni Glerum in their customer commitment team it had become quite convoluted yet she showed integrity and interest, and remained factual and solution orientated. The issue has been resolved to my satisfaction and we are currently looking at booking another cruise and will use their services again. Even if in the unlikely event we encountered the same problem, I would rest assured knowing it would be managed appropriately. Toni, thank you again. You are a credit to your organization.
Anthony
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There is no live customer service they only tricks your deposit
From the time I paid the deposit, I tried to call numerous times regarding how to pay the remaining balance, all calls failed, just like all emails, and all online requests were not answered. It's suspicious that a site that is constantly updated with the latest cruise information doesn't have any live customer service. I am extremely worried about the feasibility of my family's cruise vacation.
L Chen
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Can't come in contact with Cruise Cheap after down payment
On 1 of July 2022 I booked a cruise with cruise cheap for a cruise in October.I paid a down payment of $500.-I got the booking confirmation, in the booking confirmation I got a final due payment day 7/11/20220n 3th of July, I got a email from them telling me to act fast because of my payment due time.I tried to call, email, send contact form.,because my final due day on my booking confirmation is the 11 of July. I got no answer from them. On 5 th of July, I got the message that this will be their final attempt, to collect the money. I am sending since 3 th of July each day more than 5 emails to them. The only message I got back from them is a automatic response, that my message has been received and if they don't answer me within 24 hours, I can call them. But they don't respond the calling. I haven't not paid the final part of the booking, I don't know if I already has loose my down payment of what gonna happen with my booking. I can't reach them, How can I reach Cruise cheap? I am very frustrated.Thank you for finally answer me. My invoice I received after I booked the cruise, the final payment due day was 7/11/2022.I still have the invoice you sent me on 7/1/2022On 7/3/2022, you sent me another invoice with due day 7/4/2022.I really don't understand why those changes.I am happy that you told me that my booking is still on hold. I hope that everything will going smoothly from now on.
zaira
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Unfortunately I have phoned America…
Unfortunately I have phoned America from New Zealand 4 times now to try and contact the person who contacted me once. None of the phone numbers given in message or on websites work. All I want is one of my many emails replied too.
Jillian Kaneen
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I booked 5 cruises Three were cancelled…
I booked 5 cruises Three were cancelled without the company telling me They have not refunded me When I complained first they accused me of being a liar and then they blocked me I am suing them p.s anyone want to know i am telling the truth i will forward their e mails Keep away from these people They treated me appallingly They are not cheap for no reason They employ the bottom of the barrel Any questions hit me up i enclose my full details here
mehran kamalvand
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Always a pleasure talking to Elaine…
Always a pleasure talking to Elaine Henry. We've found her to always personable and knowledgeable. She was particularly helpful two years ago when I had a ladder accident just before a long cruise. She walked my wife through the cancellation process and how to file the cruise insurance claim. She was helpful again this year when our ocean and river cruises were cancelled by the cruise lines.
DavidN
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So far everything looks great
So far everything looks great
Cummings George E
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They are always great
They are always great, they are alwaysThe best customer service around.The most informative and always have the information I need or will get it while on the phone. I hope all are ok and doing well during this time. And very nice and fun to talk also.
Charles Martin
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I have booked at least eight cruises…
I have booked at least eight cruises through CruiseCheap.com. I have always had excellent service. The agent I work with returns my calls promptly and finds the information I requested.
Vickie Vam Beem
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very EASY WEB PAGE.
very EASY WEB PAGE.
Enrique Rivera
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Always a pleasure in doing business &…
Always a pleasure in doing business & speaking with Mrs Marana Harris.
Terri Fields
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So far so good booked for Septmber 2020…
So far so good booked for Septmber 2020 . They have reached and made sure Im satified
Linwood
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Great experience
Great experience, great price
Timothy Marks
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We always use CruiseCheap.com to book…
We always use CruiseCheap.com to book cruises! Excellent company, and Alena is the best! So knowledgeable, and so easy to work with!
Marie
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According to TrustPlane, CruiseCheap.com has a 4.1/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/cruisecheap-com