CSM FITNESS USA

3.76 reviews

Last reviewed: Apr 12, 2024

Do you agree with CSM FITNESS USA 's TrustScore? Voice your opinion today and hear what 6 customers have already said.

csmfitness.comMember since Mar 2026

CSM FITNESS USA is an online company. Based on 6 reviews on TrustPlane, it has an average rating of 3.7 out of 5 stars. Last reviewed April 12, 2024.

Customer Reviews

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6 reviews

Apr 12, 2024

10/10 Customer Service and Care

I had ordered a Smith Machine to build our home gym - we were REALLY excited about getting the equipment delivered. I had to ask some days after ordering if it was possible to cancel because my pregnancy was turning out a little different than planned - I expressed my concerns to CSM Fitness USA, and they not only easily reversed the order, but they waived the cancellation fee for me given the circumstances for my family. When we are ready, we WILL be buying from CSM :)

Brittany Banna

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Mar 25, 2024

Very dissatisfied in delivery ,was left…

Very dissatisfied in delivery ,was left in garage on a 100lb pallet the driver wouldn't take back. I have no way to get this xr6000 inside as I am immobile, an my daughter has major health issues as well. I was hopefully to get started in stenthening my legs ,since it's low impact I chose this model an company over NUSTEP.. Very unfortunate

John Fleming

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Nov 23, 2023

customer service was excellent

chris moore

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Oct 14, 2023

easy 123

Great people to deal with

Mark Karoul

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Oct 11, 2023

Service was great

Service was great and product was great.

Natalie Marron

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Jun 25, 2023

Need better communication

Was excited at first to get my home gym from this company at a great price. Paid $150 for delivery. Ordered on 6/17. Was told that Monday it would probably go out Friday. On Saturday 6/24 I was told it would be delivered Monday. I was fine with that. Monday came and went. No emails or communication as to why it didn't show up. Then I was told it would come Friday 6/30. On Friday morning I get an email that it wouldn't be until 7/7 that it was going to be delivered due to call outs by employees. I understand issues with employees, as I own a business, however the delivery is only about 15-20 miles away. I offered to have it picked up on 7/1 and was told they are closed for the holiday weekend. At this time we agreed to a refund. This is an unfortunate situation as there is no excuse for this to happen. I could understand if it was a lot of equipment or long distance, however, this is neither the case. It's extremely disappointing as now I have to find a new home gym as I was looking forward to working with this company to order more. Hopefully they get it together.

Arnold Chapman

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CSM FITNESS USA

Customer Reviews

10/10 Customer Service and Care

Very dissatisfied in delivery ,was left…

customer service was excellent

easy 123

Service was great

Need better communication

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