Nice people, Nice Rooms, Quiet Place to Stay
Rooms Clean and Functional, good water pressure. Location quiet and restaurants and gas stations just up the road. Great service from front desk and cleaning crew. Returned a forgotten item, not a problem. Would stay there again.Rooms5.0 Service5.0 Location5.0Hotel highlights QuietRooms Rooms Clean and Functional, good water pressure.Nearby activities Location quiet and restaurants and gas stations just up the road.Noteworthy details Great service from front desk and cleaning crew. Returned a forgotten item, not problem. Would stay there again.
ccampagna
Extremely disappointing experience and… Hilton Hampton Ashfordinternational
Extremely disappointing experience and a very poor example of customer service from a brand that claims high hospitality standards.My issue was not only about a cancellation charge, but mainly about the rude and dismissive way I was treated during a phone call with the hotel. I raised this clearly in my complaint, yet no meaningful acknowledgement or investigation into the staff conduct appears to have taken place. Instead, I received a generic “policy-based” response and a final email closing the case, which felt dismissive and lacking any genuine care for the guest experience.Hilton promotes professionalism and service, but in this situation the approach felt rigid, impersonal, and far below expectations. Hiding behind terms and conditions without addressing how a guest was treated shows a worrying lack of accountability.I hope senior management reviews how complaints are handled, because based on this experience I would think twice before booking again.
Alex gorodniuk
Hampton by Hilton marlow - dirty rooms - horrific scum in shower
Hampton by Hilton marlow - Staff were nice but although room nice and large it was absolutely filthy - black scum ( proper crud that had built up over months)covered every bit of black grout in the shower and under the bed had never been cleaned and was full of debris and dust - the bathroom tiles by sink covered in dots of what I presume was previous guests spittle - the rug was dirty with lots of debris underneath it and the surfaces were not clean - bring your rubber gloves and bleach and mop and bucket if you book
Theresa Carey
I was at Hampton By Hilton Amsterdam…
I was at Hampton By Hilton Amsterdam Arena Boulevard for three nights. No heating in the room. It was freezing. Even you can not wash your hands with warm water as well. I have given a broken electrical radiator heating as well. it was dusty and was not working properly as well. You do not have a proper complains section to have complaints as well. I think so you do not bother. It was disappointing.
Karakis Mahmut
Vegetarian Breakfast Options
We have stayed at the Hampton Inns a couple of times. The last one was just a few days ago. Overall it was a nice experience. Just wish they were to include some vegetarian items for hot breakfast!
Tejas Mehta
Hampton Inn South, Rochester, Minnesota
My wife and I stayed at the Hampton Inn, south Rochester, Minnesota for appointment at Mayo Clinic. The TV reception was extremely poor and barely watchable. I’ve reported to the front desk and they said that every reviewer says the same thing. The toilet seat was broken. The water out of the sink barely trickled. The room was clean, but tiny considering the large furniture. We will not be staying here again.
CC
Hotel Hilton Prague
Very disappointed!The Manager is absolutely unprofessional.They need to work a lot for their right approach to their customers.I was expecting a lot more from a big Hotel like this one.
Audi A
I canceled my trip due to the…
I canceled my trip due to the government shutdown. The hotel gave me the run around about getting my refund because I booked through a 3 rd party. Finally the hotel said they were working with booking.com to give me a refund but I still haven’t received it and they won’t respond to my emails.
Amy ONeill
Beware! Will not honour cancellation refund
Beware! Will not honour refund guarantee. Booked a stay at Hampton by Hilton at Gatwick Airport earlier in the year via Hotel Values site for a stay in May 2026. Due to family illness have had to cancel. The website has since been closed. Hampton will not refund as booked with a 3rd party website, with cancellation guarantee, even though the company has ceased trading. Comms are woeful, emails ignored and won’t even confirm they have my money! Beware, they will take the money happily and refuse refund! Do not get caught out.
Shaun
Hampton by Hilton Blackpool terrible…
Hampton by Hilton Blackpool terrible place Stayed their last night as part of a coach trip The meal last night was not great especially the dessert choice Drivers on coach tour where initially told that lemon meringue pie would be an offer None of that only tasteless ice cream and chocolate cake so I raised a very book complaint Got available apology but then I said I put a review online The staff member doesn't look worried until he saw me photographing itThen I saw him speak to a coach driver and I continued eating the tasteless chocolate cake with the ice cream After finishing the chocolate cake a plate with lemon meringue pie was placed in front of me I thank them for it and he said it was the last piece in the hotel So that is she was resolved in all fairness Room seemed okay but I don't know how clean it was The shower area had dark mould and one place which look very dirty I couldn't be bothered complaining about that as was glad that we would only there for one night I didn't expect much at the buffet breakfast this morning scrambled egg was overdoneThere was an excellent choice of bread so I had toasts and rice crispies and I think I saw yoga cheese slicesMy husband didn't enjoy his cappuccino this morning I was very surprised that there was no small bread rolls as I love them at breakfast and I know they had some the previous night as a lot of us had them with the soup We also noticed last night that the staff were very slow to clear the tables between courses and there seem to be enough staff around visibly At one point I moved a plate to a nearby empty table myself last night I noticed this morning that there was one of these tray stacking units like some of these eaten places have and hospitals where they request that you return your tray yourself There were other places we visited as part of overnight coach trip but the hotel was it only one that we were really very disappointed in
mary marlow
Awful Stench
We stayed at Hampton Hilton in Stansted. Awful stench in the bathroom. After investigation I unscrewed the trap under the sink to find black goo and jet black water. No response from them on this issue. Customer lost.
David Conlon
Disappointed Late Checkout Policy Despite Diamond Status
I am a Hilton Diamond member with 75 nights already in 2025, and I was disappointed by my experience at this Hampton Inn & Suites. I requested a modest 2 PM checkout so my family and I could attend a hockey game later that afternoon without having to sit outside with our belongings. The hotel would only extend checkout to noon, and then quoted me $175 to stay until 2:30 PM.As a frequent Hilton guest, I have always valued the consistency, recognition, and loyalty benefits that come with my status. This policy feels out of step with those standards. A 1–2 hour extension should be a simple courtesy, especially for a Diamond member, not treated as an excessive upcharge.While the property itself is clean and comfortable, this experience left me questioning the value of my loyalty. I hope Hilton reviews this approach so that Diamond members feel appreciated rather than penalized.
Ken White
Buyer Beware of the fine print
I booked the Hampton Inn Cambridge/Boston on the Hilton app for Jun 2026 selecting the Hilton honors discount rate. Not one of the two rates below it that said nonrefundable. Imagine my surprise when my card was charged in full the next day. Apparently in small print at checkout it states nonrefundable. The manager refused to cancel and refund as it is an event weekend. Another surprise for me. 8 months away they can easily resell the room and probably for more money but will not budge. Must not think much of their hotel. Long term Hilton Honors member no more.
Trembd
Beware of Bogus Charge and Stay…
Beware of Bogus Charge and Stay Elsewhere! I stayed at the Hampton Inn Charlotte-North Lake Norman from September 14–17, 2025 while traveling for business. What should have been a normal stay turned into one of the most frustrating hotel experiences I’ve ever had.After checkout, I was shocked to learn that the hotel had added an extra charge for a “damaged mirror.” The problem is simple: the mirror was already cracked when I walked into the room. I had nothing to do with the damage.When I raised this issue, both the hotel manager (Joshua Robertson) and regional manager (Jeanne Hoffman) insisted I caused it. They claimed they inspect every room before and after each stay but based on what I saw (an already cracked mirror), that is simply not true. Instead of resolving the issue when I called, they doubled down and tried to push responsibility on me.This is not just poor customer service; it feels like a deliberate attempt to take advantage of guests. Travelers deserve honesty and fairness; not surprise charges for damage they didn’t cause.As a frequent business traveler and local community leader, I will never stay at this property again, nor at another Hilton-owned hotel. I am also reporting this incident to the Better Business Bureau, so other travelers are aware.If you value integrity, accountability, and fair treatment, take your money elsewhere. Charlotte has many other hotel options that respect their guests and I recommend choosing one of them instead of risking the same experience here.
Rev Christopher Czarnecki
personal belongings got lost in laundry- no solution offered
The room is fine, the breakfast is ok, but..... the people who work there must be afraid to loose their jobs or so ? Some clothes got lost in the laundry while we were away. We asked for them, they couldn't find it. These things can happen of course. So I asked: what is your policy towards lost property of customers due to employees? No answer came, after 3 times asking, 4 emails and a phone call from Amsterdam to Berlin. One employee said during the phone call 'Madam, I will personally take care this will be solved'...... nothing happened.... this is absurd, not a way to treat customers
N schsch
Bed Bugs at Hampton Inn at 25 Chapel St. Albany, NY
I checked in on Sat 8/30, I was supposedly upgraded to this room prior to check-in as well. I wake up on Sun 8/31 to discover bed bugs in my bed. My wife and I jumped up and gathered everything as quickly as possible and checked out at 10:26a. I told the 2 employees who were working at the front desk that my room had bed bugs, the sink was leaking water all over the floor, there was broken glass where you reach to get toilet paper. The 2 employees at the front desk stated the room has to be blocked off. They also stated they would ensure I get a full refund. I checked my account and noticed I was still charged for the room and it's almost a week since I stayed here. I have pics of the bed bugs, leaking faucet and broken glass. It's a downright shame you have to write a review in order for some type of recourse to take place. I spoke to someone today who claims that protocols have to take place and the GM is investigating and I need to call back tomorrow around 9a to speak to a manager. This hotel was nice but I will NEVER go back, one employee tried to deflect and say some people bring in bed bugs, my reply was it is the hotel's responsibility to ensure the room is free of any type of bug or defect as well as being clean before taking another reservation. The Hilton on Lodge St. has plastic covers around the beds to prevent bugs from getting on the bed, I believe it's time your partner Hampton Inn invest in those same plastic covers for the beds.
James
Worst Hampton Experience Ever, Dirty Rooms, Pests, and Zero Customer Service
I have been a loyal Hilton Honors member for years and almost always choose Hampton Inns when traveling for business or with my family. Unfortunately, my recent stay at the Hampton Inn & Suites Murrieta CA, was the worst hotel experience I’ve had in decades — and the hotel refused to honor Hampton’s “100% Satisfaction Guarantee.” What went wrong: - Unprofessional front desk service: At check-in, the clerk told me I “overpaid” by $70 per room compared to same-day booking and then quoted the cheaper rate to another caller while I stood there. She also added extra fees, saying my booking site was “wrong” about the total price. - Room access issues: The first room keys failed three times, even after reprogramming. The lock flashed red and the handle was loose, but the clerk insisted “there is no red light” on Hampton locks. I had to return to the lobby multiple times before being moved to another room.- Unsanitary conditions: The new room had mouse droppings in multiple spots, hair in the bathtub, sink, and even on a pillow, and a desk chair chewed by an animal. Near the droppings was a driedyellow-brown substance. - Pest infestation: Overnight, our vehicle was infested with thousands of Argentine ants coming from the hotel parking lot. They got into the engine, vents, seals, seats, andfloors. Pest control (who said they already service this hotel) had to fog our car, delaying our 12-hourdrive by over two hours. Another guest’s car was infested as well. - No help from management: When I reported all of this — from rodent evidence to the ant infestation — the front desk said “managementwill not do anything.” The only “help” was a late checkout while we waited for pest control. Bottom line: This property is dirty, poorly maintained, and dismissive of guest concerns. The brand’s “100%Satisfaction Guarantee” was not honored here. I will never stay at this location again, and I stronglyrecommend avoiding it until Hilton takes serious action to address sanitation, pest control, and stafftraining
Wronged
Hampton by Hilton Leeds gave me a dirty…
Hampton by Hilton Leeds gave me a dirty room. After I went to complain they said it’s my fault for picking a dirty room. Untrained staff and bad service.
Kofoworola
I booked a room for two nights for my…
I booked a room for two nights for my birthday with my wife and daughter. The day I was to arrive my daughter tested positive for the flu. So I called the hotel to cancel due to contagious illness. I was told I had to go through the third party booking. So I called them and they contacted the hotel who said no that I had to pay even though I offered to provide all documentation from the Dr office. So I called corporate who said the manager refused to answer. So I called another corporate number who finally got in contact with the branch manager who proceeded to negotiate with me and I ended up having to pay for one night. Under the condition of illness you would think they would have some compassion but this place only wants to take your money. The manager was obscenely rude to me and dismissive. I have canceled my Hilton honors membership and will never use this branch of hotels again.
Daryl Sibley
The BEST hotel in LEAD don’t cheap out…
The BEST hotel in LEAD don’t cheap out on a hotel if you’re planning to stay overnight especially in this area because it’s like brand new hotel & the rooms are immaculate clean & the Free breakfast is worth it because not many dining options around if you want to eat at least without costing you. Here’s why it’s amazing. Num 1 staff is friendly & helpful Num 2 Clean & preimum quality rooms new not old & dated . Num 3 breakfast & the free refrigerator helps with grabbing food because across the street is a grocery store you can load up on drinks & snacks instead of spending big downtown. Free parking too. Do not get a room at Black Stone as an alternative or first option they are nothing like this I recommend this hotel big time. The area doesn’t have many options for a CLEAN & Comfortable room so don’t waste your time this hotel is amazing for my honeymoon!
Ian
