Hilton Fallsview Hotel Niagara Falls Ont
We stayed at the Hilton Fallsview Hotel in Niagara Falls Ont., in February 2026. It was supposed to be a little family getaway with my brother and sister and their spouses. Unfortunately the weather proved very bad and my sister couldn’t make it down from Kingston Ontario because of the snow. We called( what we thought was the hotel number as we paid it on our visa ) to cancel my sister’s reservation and they gave us another number to call and so we did which referred us to another number and around and around we went with no one helping us cancel our reservation which we were told we could do up to 72 hours beforehand. We were put through to front desks where the phone rang and rang and no one picked up. We were on our phone for over one and a half hours trying to cancel the reservation to no avail. So we thought when we get to our hotel we could talk to the manager and explain the situation but she was having none of it and said their bookings are third parties and to talk to them!!! Are you not listening to what we are saying? YOU CANT REACH THEM!!!So someone got our $ and we are out of pocket.So what I want to say when you are booking a Hilton Hotel (which I always thought was a bit of a L luxury hotel) BE VERY CAREFUL BECAUSE YOU ARE BOOKING THROUGH A THIRD PARTY AND NOT HILTON. THeir Third parties are scammers and Hilton will not stand behind you and do the right thing and reimburse you.
Jordan
The building was very clean in…
The building was very clean in Hurgarda. (message ends)
Ivor View
The room was small
The room was small, but lovely. Loved the huge rain shower, and breakfast was nice. However, they don't allow you to connect to HDMI so I couldn't connect my firestick as there is nothing for kids to watch on terrestrial TV. Bed very comfy. I liked the addition of a fridge. The cleaner, however, entered our room at about 10.30am and it's bloody 12pm checkout, so that's very disappointing. Point off for being rushed by the cleaner and no HDMI connection.Very overpriced though for what it is, and disappointing to see that they charge per person, rather than the room. Very greedy, but guess that's how Paris stays wealthy.In addition, it's impossible to get a room via their website but on booking.com, hotels.com etc, bingo there's suddenly rooms available. I don't like that.
Helen Atkinson
Hilton Carlton Edinburgh disgrace of a…
Hilton Carlton Edinburgh disgrace of a hotel supposed to be 4 star nowhere near it. Arrived to dirty cups outside our room and the hygiene in the rooms was disgusting. Cracked headboards, dirty floors and showers and to clarify this is not down to the cleaners this is to do with the worn state of the hotel. Completely inflated rates for what you are expected to live in shameful.
Bonbon
Superb A ***** 5 stars and then some
Superb A ***** 5 stars and then some Double Tree Hilton in Nicê France was absolutely superb , can’t fault it at all , everyone working there are super friendly and ultra polite , great breakfast , fantastic fish restaurant , lovely rooftop terrace , lovely decor and lounging area ,JB was great always smiling and always ready and willing to help from advice on where to eat locally to transport etc. I would 💯 million % stay there again and again .Thank you to everyone who made our stay a very memorable one for all the right reasons .
Andy Chandler
I've been a Diamond member for 20+years…
I've been a Diamond member for 20+years and have stayed in many dozens of Hilton properties in the US and abroad. Sadly, Hilton in the US is now the worst hotel chain I have ever experienced. If I had to highlight one issue that occurs across most properties I would say it is that Hilton has made itself into a hotel for dogs and other animals. I have severe allergies, like millions of other people, and I cannot stay in a room where an animal has been. Hilton seems to have no floors or rooms that are animal free. Trashy people have made Hilton their "go-to" because they can take their animals that can be the size of a small horse into the hotel. You hear them barking at night and encounter them in the breakfast area or the halls. It is disgusting and unsanitary. One dog might not be unsanitary but hundreds definitely are and that is what you get. You are sitting in a chair in your supposedly upscale hotel that has been a bed, food-bowl, scratch post, and possibly toilet for 100+ dogs. I saw one woman with a large decrepit old dog with a tumor on it's belly that was leaking fluid. This fluid is on the floor, chair, and bed in your room. Gross! I have found fleas, hair everywhere, of course, and one time a mound of cat food that had been made up in the sheet. Animals in hotel rooms are unsanitary, no matter what. It's disgusting and makes me feel depressed to even consider going to a Hilton property. Hiltons are dog kennels masquerading as a hotel.
Harold A
We were at hotel Hilton in hua hin
We were at hotel Hilton in hua hin - we were not warned about neighbours Big constrution going on - the view were ruined and the noise all day Long was not acceptable. We paid Extra tohave access to their executive lounge - it was NOT worth the money - it was noisy and overcrowed.We Paid full Price for everything - dispite noise and the view ruined.Dont go there as Long as the meighbour (centera) is doing constrution. And the executive lounge is not worth the money.
helle poulsen
Hilton hotelsuck.com The management of severely underrated…
The management of severely underrated unexperienced and doesn't know what they're doing they go by the seat of their pants and trust me you'd be far better going to another hotel then staying at any Hilton here in Iowa!
Jeffrey Orrell
Terrible experience
Terrible experience. Do not stay at the Hilton Home2Suites Times Square, they are thieves and with all the construction it is not an enjoyable stay. Having stayed here last year, i was looking forward to returning as the location is excellent however this recent experience was appalling.Loads of construction going on at hotel which is a mess and shouldn’t really be open. Because of this ongoing work the Fire alarms kept going off in the middle of the night with little instruction of what guests should do which is extremely dangerous and scary. Literally guests in the hall ways, the odd confusing announcement in English but alit of guests couldn’t understand and were terrified. Extremely crowded breakfast, never anywhere to sit during all breakfast hours as seating area reduced because of construction.When i checked in, they overbooked the hotel and i had to spend the first night in their neighbour hotel in a disabled room with damp. When I finally checked into the hotel I was asked for card details for a deposit as the hotel was paid in advance however after i checked out my card was charged for my stay without my authorisation. I am still chasing a refund. After multiple ignored emails i have to contact my credit card as they fraudulently took a payment after saying they would have my card on file as a deposit only. Beware. As a Hilton Honours member this is the worst Hilton hotel experience i have ever had. I will mot be back.
Lara Paxton
Worst hotel ever!
Worst hotel ever!
Gyy Kaa
Terrible customer service, Do NOT value customer loyalty
We tried to change our one night reservation by one day due to family emergency. The day was available but Hilton would not help us. We were told this after 3 phone calls (the first 2 were disconnected mid conversation) multiple transfers to different phone reps and about one hour total of time on the phone. Hilton does NOT truly value their customers...unless it's convenient for them.
Ron
Hotel sucked
Hotel sucked . Kept my mouth shut until I found out that they turned down Americans in favor of illegals
paul
Upgrade to top floor with no AC and a…
Upgrade to top floor with no AC and a broken lift. Room was dirty and poorly maintained—found a watch left by prior guests in the shower. Poor response to AC query made for a bad night's sleep.
Joshua Watkins
Hampton by Hilton Amsterdam / Arena…
Hampton by Hilton Amsterdam / Arena Boulevard no heating ln the room freezing. What kind of standards do you have? Forget sleeping even you can not stay in the room due to cold. Your hotel' heating does not work. Even cold comes through windows there is no proper insulation. I have to stay two more days I do not know how I will survive
Karakis Mahmut
My family and I will not ever stay in a…
My family and I will not ever stay in a Hilton Hotel or any affiliated with this company again. It is clear that this company only cares about profits. They have no ethical or moral high ground.
Jennifer Stinert
Canceled
Cant trust a company that allows terrorists to lodge at its establishment. With a good conscious my hilton honors is now terminated
cejai
Ice Cold
Its Ice Cold at these Hiltons. Avoid.
Maxwell
My First Choice of Hotel in Blackpool
I have stayed at the Hilton in Blackpool on several occasions as it is in a quieter area, ample parking and across from the Tram Stop.I have always enjoyed my stays and the hotel is spotlessly clean and the food is great too.Due to an unfortunate sudden Health emergency I had to contact the hotel to cancel my room as I was in hospital, and the Manager, Matthew McWhinnie couldn't do enough to help me.I have now booked to stay on 29th January and 12th April as I am going to shows in Blackpool and I am looking forward to returning.I would recommend this hotel to anyone and I always look to book this first and hope there is a vacancy.
Lisa Marie
Hotel set in beautiful grounds
Once a year, my partner & I treat ourselves to stay in the Hilton in Syon Park which is set in beautiful grounds of the park. Gabriele the front of house manager is excellent in all aspects of customer service, as are all the staff we have met here and will go above and beyond to make sure our stay is memorable, if we have ever had the odd problem in our room the issue has been resolved straight away, we have even been upgraded to a more luxurious room to make sure our stay with them is the bestWe will be back!
Tracy
Many problems with the DoubleTree Jacksonville Riverview
We booked a riverview room to watch the New Year's Eve fireworks at:Doubletree Hilton 1201 Riverplace Boulevard, Jacksonville, FL 32207Room 1031 - balcony, king, riverviewPros:* Nice location on the river.* We had a top floor river view room that was perfect to watch the fireworks that were set off on the river.* Pillows are really nice.* Internet was very good.* Handicap parking is free.* Minifridge in room.Cons:* Carpets look like original installed when the hotel was built - in really bad shape.* Room door does not close on its own - must push shut.* Bathroom door will not shut all the way.* Shower faucet broken.* Heating unit very noisy - had to shut off to sleep.* Walls are very thin - noise from hallway and next door not muffled at all.* Hotel gave away all parking on New Years Eve - there was no parking place for us when we returned from dinner. Finally went to valet to get parking spot. Fortunately, we were comp'd for valet parking, but we had to remove all our belongings from the car, since we are giving up the key.* Restaurant was only available at the bar - I thought we were going to have a nice dinner at the restaurant. The bartender was our server. (He did a good job)* TV took a very long time to come on, and there's no guide.* No concierge available to help with tourist activities.* No microwave in room.* No room service.* No hotel booklet.* Shower door is installed incorrectly in room 1031.
Ed Yco
