Do you agree with Blue Cross Blue Shield of Massachusetts's TrustScore? Voice your opinion today and hear what 4 customers have already said.
Blue Cross Blue Shield of Massachusetts is an online company. Based on 4 reviews on TrustPlane, it has an average rating of 2.0 out of 5 stars. Last reviewed October 14, 2025.
Horrible!! They gave me TWO MONTHS NOTICE that they’re no longer covering my PRESCRIBED MEDICATION!! This doesn’t even give me time to come off of the medication in a healthy way! Why do people in suits have the right to decide what’s best for my health!! This is disgraceful!!
Get out the baby oil, if you choose BCBS INSURANCE. They will pay your doctor and denied you surgery buy same doctor. Because they are all a bunch of Diddy don't give a care about you. So bend over and don't say you haven't been warned.
I had two claims get denied recently, and when I called in I was very impressed by how professional and knowledgeable both staff members were that I spoke with. One of them was named JB or JP, and he was very solutions oriented. He started the call saying “I’m going to walk you through why this happened and how we are going to fix it.” I have a lot of trust that they want the people they insure to be treated fairly and with respect. Very impressive interactions (and how often does anyone get to say that when it comes to insurance?)
I own a small insurance brokerage. And I obtained my first small business client in MA. I thought BCBS MA would be a great place to start since they have employees accross the USA. I set up my client with health insurance for their employees. Asked sales team about the commisions. And they provided a rate sheet. However, not once did they mention I would not get paid unless I enrolled 20 employees. But to be fair, it is in the fine print. This is unlike any of the 50 carriers I work with. BCBS MA will recieve $50,000 in premiums on 5 people in 2023. And yet they won't pay a small broker $360 in commisions for the year. Thier actualries found a loop hole in state law to rip off small businesses. I will not renew the client with them. And I will tell the client specifically why this evil insurer is not to be trusted.
According to TrustPlane, Blue Cross Blue Shield of Massachusetts has a 2.0/5 rating based on 4 verified reviews as of April 2026. Source: trustplane.app/company/home-bluecrossma-com
