** AVOID AT ALL COSTS **
** AVOID AT ALL COSTS - DISHONEST **Long saga of a story but in short do not deal with this company they will take you money and not deliver. My specific case involved lies upon lies around a return for refund. I ended having to keep 2 incompatible items that they advised would work together.Valued at around £5k, from memory. This all happened a few years ago.I used a section 75 claim but it failed and they took the money back as I was using the gear for business and not a consumer. :o(Anyway regardless of the specifics these guys cannot be trusted I would caution any one considering buying from them to go elsewhere… anywhere!!!! CVP, EBay..AliExpress…Car Boot sale… just don’t buy from HPreston.
Mal Monteith
DO NOT DEAL WITH THIS MAN/COMPANY!!!
DO NOT DEAL WITH THIS MAN/COMPANY!!!Ordered a product in Feb 2022, value of £2500.00. Never turned up! 2.5 years later I am still waiting for the balance of my refund. I have left messages, emails texts, voicemails, now he doesn't even answer us.How can a business get away with this, its stealing !!
Altratech Ltd
where do i even begin with this company…
where do i even begin with this company ordered a canon eos r100 bundle great price and the mrs needed a new camera was told 2-5 days for postage ok cool . Camera came quick no tracking not a issue if u have nice neighbours now i waited a week to see if rest of stuff coming didnt so sent them a email just asking what was going on had block capital mesaage back will look into it i thought bit rude but ok gave it another week nothing it took nearly a month and atleast 60 plus messages back and forth recieved rest of the stuff i was promised but was sent from amazon confused but whatever i personally wont be shopping here again due to the lack of communication and unfriendly staff
kai
There seems to be a common thread…
There seems to be a common thread regarding many of the reviews on here. For any one reading these reviews, Please take note - this company and it's owner are dealing with fraudulent activity. The responses from John Preston, on all the negative reviews are the same. Here is an example of his many fraudulent quotes "I suggest you contact your bank and do a section 75 as the funds have ben taken form my account many months ago"It is the responsibility of the merchant to make sure the funds have been returned to the buyer if the item they purchased never arrived. In this case a £2500 tripod system. After having taken over 6 months for this item not to ever arrive - countless emails and phone calls later, we asked for a full refund. He then asks us to contact our bank for a section 75 or any other kind of payment dispute. The bank cannot proceed with this due to a 120 day policy. H. Preston / John Preston will not provide any evidence that he has actually made the refund. He will not provide the evidence because he never made the refund.Do not trust this company. Small claims / Ombudsman will be in touch.
Ricky Boyd
Avoid at all cost
Avoid at all cost. No show, no contact, took payment
PG
Avoid at all costs this company.
Avoid at all costs this company.I bought a battery adaptor and it Never arrived.I wrote them about my items, but they never answered to my emails.Totally scam site!
Federico Cangiano
My advice is to AVOID this company.
My advice is to AVOID this company.They state they are a dedicated supplier of high quality items and service. They constantly say they put their customers satisfaction first. This is not the case. Having placed an order over 18months ago for a Sony Camcorder I still have not received the item. Having contacted the shop by phone and email I have been constantly assured that my order is being worked on and that there were supply issues - which was true at the start but now the cameras are available at many suppliers. H Preston have taken my money - several Thousand Pounds but have yet to supply the Camera and lens ordered stating issues from Supply to health problems and issues with their bank. They supplied a USED second hand loan camera worth a lot less than the camera I ordered, to get me working as I had a client waiting for a shoot but it was not the camera I had promised, and my client were not overly happy.The customer service is basically non existent as the shop cannot make any decisions without referring back to John Preston and he will reply with a standard email stating they are working hard to get your order, or a story regarding they are having issues of some sortregarding their health, shop, or fundsAll in all this shop should be avoided at all costs. They take your money,and then go quiet. I get regular emails from their mailing list to say the camera I ordered is available but when pushed they always state it is not in stock - I advise you as a customer to not deal with these people and take your buisness to a reputable company elsewhere.These people STOLE my hard earned money and are avoiding any responsibility at rectifying the situation. After many promises of solving the issue I am yet to receive my ordered camera or a refund. There has been no real effort made to make this good. Do not get caught by this buisness, you will only be dissapointed.
Peter Jones
REPORTING TO TRADING STANDARDS!!!
REPORTING TO TRADING STANDARDS!!!I rang up to check if the listed price was correct on their side too. They said it was the same as I could see.I bought the item, got confirmation the payment had gone through. Told my niece I’d have it to her by next weekend. For them to then email me and say it was listed wrong and their error but I needed to pay more. I told them I rang up and confirmed first and could they please honour this sale as it was their error. They proceeded to cancel my order, trading standards will be contacted!
Daisy Rumble
Enough said
Enough said! ALL MOUTH & NO TROUSERS!
Customer Mrs Robinson
Great service from start to finish
Great service from start to finish. Will definitely order from here again.
Deb Evans
A positive experience
Dear H Preston Team,I wanted to take a moment to express my satisfaction with my recent purchase from your store. I recently acquired a Sachtler bag, and I must say, the entire experience has been nothing short of fantastic.First and foremost, I was impressed by the promptness of the delivery. In today's fast-paced world, receiving a product on time is crucial, and your team certainly exceeded my expectations in this regard. The Sachtler bag itself is a remarkable addition to my equipment collection. The attention to detail and quality of craftsmanship that Sachtler is known for is clearly evident in the design and functionality of the bag.Not only does the bag provide ample space for my gear, but its durability and protective features give me the confidence that my equipment is well taken care of during transport. It's clear that H Preston offers products that align with the high standards that professionals like myself seek.I would like to extend my appreciation to your team for making this purchase a seamless and enjoyable process. From browsing your website to receiving the product, every step was met with efficiency and professionalism. Please convey my gratitude to those involved.Thank you once again for providing top-notch products and services. I look forward to future interactions with H Preston and will certainly recommend your store to my colleagues.Kind regards Wayne
Wayne Greensill
Great deal thanks guys
Great deal thanks guys
Jimmy
Preston's service is always exellent…
Preston's service is always exellent and I commned them wholeheartedly.
Ian
The Worst Customer Experience I have ever experienced.
Where to start. I'll save the long story, but after 15+ years of purchasing broadcast equipment I have never had such a bad experience. Ordered a Sachtler Flowtech 75/Activ 8 back on 14 May. Have been fobbed-off every step of the way regarding shipping date / refund date etc and I've been forced to do a charge back for £2699 with my bank which gives John Preston until the end of August to further keep hold of my funds. Save yourself no end of trouble and avoid like the plague. I've had to order the same item from CVP which has left me somewhat short, and cumilatively three months of interest on an item that never arrived x multiple purchasers could be a tidy little earner for this said company.
Gavin Sturgeon
friendly and prompt reply to email
there was a slight delay in delivery, but i was able to phone and talk to a helpul man at the shop. John emailed me directly and sorted everything, nice to have prompt and helpful human contact.
Jim Lawrie
Well looked after!
The prices at this store and availability of items is unbeatable. Customer service is exceptional. Will always be coming here for my photo and video needs! Thank you :)
EDWIN ALEXANIAN
Good service and price
Very quick service and very competitive pricing . Happy to shop with them again
Mr P
Very poor service owner seems to know…
Very poor service owner seems to know it all scam stay well away from them go to a proper shop
Rc video’s
Please avoid
Please avoid, automated emails not answering to the questions asked. Claiming back my money through the bank.
GediminasLabukas
Do not use H Preston Media
I spent in excess of £11k with this company in one order, it arrived over a period of 10 months, I am still waiting for a B4 lens I am being told they cannot source. The value of my outstanding item is £3500, they do not respond or update me - they are scammers!!! do not use them.
Emile Reynolds
