THE WORST EVER
One star because it couldn't be any lower. This company is a complete scam. They offer you certain travel conditions and then turn out to be the complete opposite. We booked two boats, one in Borneo and one in Komodo, so we could enjoy ourselves and be alone. To our surprise, when we arrived, the boat didn't exist, and they had to relocate us with many other people, and the rooms were nothing like reality. We paid for the best room on both boats and were placed practically next to the engine in the basement. If you can avoid this company, avoid it at all costs. I have several other references who have told me about similar cases.
David Gijón
DONT USE THIS COMPANY
If you could give a negative, they would get a -10!!!!They only will give you, your tickets 24 hours before your scheduled flight. I got my tickets and picked my seats and then went back to screen shot my new tickets, and my tickets were gone, I couldn't even check into my flight. I called them again and they promised me everything would be okay- I got to Indy with two children for my flight to find out that I had NO TICKETS!!! Frontier didn't even know what happened and why I had tickets and then they were gone. Not to mention, I then had to DRIVE to COLORADO with two children to pick up my son. Now I am fighting with them to get my money back $900 - This company should be shut down - They are awful, it's a scam and I would advise anyone not to use them!
Anna Johnson
Ask for a refund of tickets and was…
Ask for a refund of tickets and was told I would get it all back. After they refunded the full price they started threating me with collections.....
Tommy Thompson
above and beyond service
above and beyond service
Jessica Knack
Total scam when online order tickets…
Total scam when online order tickets then was asked to call a reserve personnel. Then try to add $87 fees to each ticket which they took away but will not release the tickets until 24:00 hours before our flight. That wasn't gonna work for us so they released them Is forty eight hours My wife called the airlines To confirm that they were on the flight The airport was about an hour and a 1/2 drive from our house. I took her and her 2 sisters to their flight. Turn around and drove back an hour and a 1/2. Only to get a call that they were not on the flight and the e-tickets were not from Southwest. They reached out To my wife 15 Minutes before the flight and reissued, a second set of e-tickets which again were not from Southwest. The gentleman I worked with was Paul assured me that they were good tickets when they weren't Isaac got involved the day of the flight and send an email right after They're flight left and said they were gonna refund us because of the cancelation of the flight they did, but why would they make us go through all the trouble to go to the airport and give us bum e-tickets? My wife had to cancel the room in Las Cruces. Thankfully, Expedia worked with us and refunded their rooms. We're ripped off by this traveled agency as well.Budget car rentals also refunded our money.I would not take a chance and dealing with Neat Travel
Michael Hernandez
Thorough and responsive
Thorough and responsive. Was present throughout the process. Didn't leave to feel I was alone.
Dennis Caton
Pleasant experience
Paul was very helpful and nice to work with efficient and friendly!
Richard Katzenberger
My SECOND time booking with Jose Riviera…
My SECOND time booking with Jose Riviera, because my initial experience with Jose was first class!Jose handled my booking from start to finish. Got me a great rate, direct flights without any issues!I will certainly book again with Neat Travel through Jose Riviera.Thank you Jose!!!
EBHorn
Paul Westley
Paul Westley. He was polite and helped me.
Debbie Rosd
Paul was very professional responsive…
Paul was very professional responsive he got the tickets I wanted everything went small thank you so much
Albana Tasholli
Bait and switch ordered flight for $297…
Bait and switch ordered flight for $297 when call to confirm they want $600 scam run away
Franklin Billman
They found a quick and best-price…
They found a quick and best-price ticket for me
Claribel Brito
Good customer service,was very helpful:
Good customer service,was very helpful:
Paul Desouza
Pablo Rivera was a great help
Pablo Rivera was a great help. He did an excellent job helping me with the problem I had
Carlos Colarte
Excellent Services by Paul
Paul was very attentive and did not hang up until he satisfied my care. I felt appreciated by Paul in the way he gave patience when asking me questions and made sure I got the best flight deal. I’d highly recommend asking for him when there’s anything you need help with regarding flights. He will give you the best deal for little to no effort.
jordanmackenzie
Paul Westly was nice and helpful
Paul Westly was nice and helpful. He took his time to make sure I understood and got my needs met. He called me back to let me know when my reservation would be sent and made sure I was happy with his service.
Kim R
Excellent work
Wow Ramiro Guzmán provides perfect service. His service is top notch, in addition to his credibility and he is attentive to everything necessary when the client needs help.
Maricely Gonzalez
I DIDNT WANT TO LEAVE A STAR BUT IT…
I DIDNT WANT TO LEAVE A STAR BUT IT WOULDN'T ALLOW ME TO LEAVE A REVIEW. THIS COMPANY IS A SCAM. THEY CANCELLED MY TICKETS FOR NO REASON AT ALL. I CALLED DELTA AND THEY SAID I WAS ISSUED AN E CREDIT AND IT WAS WAY LESSER THAN THE TIX I PURCHASED. I CALL NEAT TRAVELS BACK AND THE REP ASKED ME DID I CANCEL. WHY WOULD I CANCEL MY ANNIVERSARY TRIP TIX. BIG SCAM DONT PURCHASE WITH THEM. BOOK DIRECTLY WITH SITE AND IF JOSE PEREZ or Ramino Guzman ANSWER THE PHONE RUN.
Nicole Walker
Hayden
Mr. Isaac HaydenTexas office supervisor for NeatTravelsWent extra mile in giving service, before we traveled even an inch !Our departure is far away, but he furnished, hospitality as a travel agency further away than normal.And lastly as the name of agency NeatTravel it was Neat experience Thank you JT
Lee Lee
Excellent customer service.Huge shout…
Excellent customer service.Huge shout out to Daizy Scott who went above and beyond to ensure my booking was as easy as possible.
Sydney Kasulo
