Do you agree with NERO's TrustScore? Voice your opinion today and hear what 6 customers have already said.
NERO is an online company. Based on 6 reviews on TrustPlane, it has an average rating of 3.0 out of 5 stars. Last reviewed February 8, 2026.
My usual Neros closed on Fort kinnaird so I came to one in Newington, Edinburgh. The barista got frustrated with my order of an Americano in a flat white cup and turned his back and said JESUS CHRIST.DIsgraceful customer service
Nero's restaurant staff customer service in particular Skipton, North Yorkshire -5 Star service. Nero UK management Customer Services 1 Star - very poor. I have contacted Nero's management on numerous occasions regarding non-staff issues over the past two years without receiving a single response - very, very disappointing and very unprofessional. Does Nero's management actually care about their customers? From my experience trying to contact them via customer feedback, definitely a NO!There are lots of well known and independent coffee houses out there Nero's - take care of your loyal customers otherwise they will take their business elsewhere.
I always go to Nero in Harrow the staff are super friendly, kind, and welcoming! They already know my usual coffee, which makes every visit feel special. Love coming here, such a nice vibe!
I have been using the Fulham Neros for many Years,however my last Experience was any thing but Memorable,i finished my Coffee,about 1Hr later i had the Worst Stomach upset i have had for sometime i had Nothing to Eat after i hand finished my Coffee,this leads me to think,the Problem could be the Coffee,or a Hygiene problem,and as they are generally very good with this in this Branch i doubt this,needless to say i will not beusing this particular Neros in future.
har gillat nero sedan jag hade nin fösta pc det är 20 år sedan nu
See my comments in the other group!
According to TrustPlane, NERO has a 3.0/5 rating based on 6 verified reviews as of April 2026. Source: trustplane.app/company/nerodrinks-com
