Do not purchase
Purchase on the 4th Feb, item was shipped out that day. Great! Advised if it cant be delivered by the 11th can it be held in the local depot until i could arrange what was needed. Was happy to collect etc. Someone in OMtech decided to mark it as return to sender. Okay no worries.. was delivered back to the OMtech wearhouse on the 14th Feb. Have been chasing this ever since. Excuse after excuse They cant confirm its back at the wearhouse, its CNY they cant do anything, finally someone calls and confirms infact it was delivered back to the wearhouse. Its now the 26th Feb. No reshipment as they are "reviewing notes" or refund! Avoid if possible. They will take $4000 and not give you anything
Anna McCrea
No response from Sales Supervisor
I emailed the company and was sent 2 quotes from Summer Rose Hensley, I picked one and asked for her number so I could call and place the order. No response for days so I called the company and was told she would call me right back. After waiting hours i called back and was again told she would call. Guess what, no call again. If the sales team is this unresponsive I'm starting to rethink my purchase plans b/c tech support might be even worse. Response to vendor, you can save the call, your sale ended yesterday so I purchased from another company.
LP D-Signs
Switched to OMTech after a bad…
Switched to OMTech after a bad experience with another brand (tube died, couldn’t replace it…). Picked up the MF2028 and it’s been night and day. Love that parts are replaceable and actually available. Had to tweak mirror alignment out of the box, but that’s expected. Wish the manual was more detailed, but the online community fills in the gaps.
Phillip Baggett
Can't wait for my Pronto!
I am so excited for my Pronto 35 to arrive! I ordered the 90W to pair with my CNC machine and I like how big the workbed was while still being compact enough for my garage workshop. This is my first OMTech machine and I've been working with lasers for around 8years. Can't wait to see how it meets my expectations.
Jim F
I ordered a Pro 2440 80W and had some…
I ordered a Pro 2440 80W and had some growing pains. Machine arrived fine, but autofocus wasn’t behaving right at first and I had to recalibrate the bed more than once. Support helped, but it took a few back-and-forth emails. Once sorted, it works well, but I wouldn’t recommend this model unless you’re comfortable troubleshooting a bit.
Rebecca Ryder
Running a Pro 3655 150W in our small…
Running a Pro 3655 150W in our small signage shop. This thing is a tank. We cut acrylic almost daily and it hasn’t skipped a beat. Setup took time and space (be prepared), but once it’s running, it RUNS. Tech support was responsive when we had questions about the chiller settings. Definitely not a hobby machine — but that’s why we bought it.
Leticia Madsen
Bought the MF2028-60 last year as my…
Bought the MF2028-60 last year as my first CO₂ laser. Build quality is better than I expected and it cuts plywood way cleaner than my old diode ever could. Customer support helped me with mirror alignment when I messed it up (my fault). Docking one star because the stock exhaust fan was loud and I ended up swapping it out, but overall very happy.
Jeff Richardson
I’ve been using the OMTech Polar Lite…
I’ve been using the OMTech Polar Lite for about 8 months now and honestly it’s been a solid little machine. Setup wasn’t totally plug-and-play, but nothing crazy if you’ve watched a few YouTube videos. Once dialed in, it engraves wood and acrylic super clean. I mainly do craft fairs and Etsy orders and it keeps up just fine. For the price, I don’t think you can beat it.
Dennis Hall
The machine arrived and was easy to set…
The machine arrived and was easy to set up, but the inline fan didn't work. Support eventually helped with a replacement, though response time could be faster.
Lincoln
great laser, just wish i could've seen in person
I was searching around for a laser engraver for a couple months and almost made the mistake of going with an xtool! Good thing I saw a link for the OMTech and clicked on that. I've had my Pronto 75 since October, put it through around 100 hours. Machine's been working like a charm; only thing is I wish I had been able to visit a demo room host to see the machine in person. Closest one to me was over 250 miles away, and it would've been nice to see the machine before dropping $12,000.
Harriet Avitia
good tech support
I bought my MF2028-60 after a lot of research. OMTech is one of the brand names that pops up frequently when I was looking for a CO2 laser, and I saw that they had active tech support and a substantial user base. My MF has been working well for the past couple of months - with my Monport, they've been helping me keep up with my signage production.
Ronald Conley
forget xtool, save ur money and go with omtech
started out with xtool, looking for a diode. worst mistake of my life! ran 3 pieces of product and the machine quit working. the xtool customer service is the worst, you get about one email a day since their support is overseas. returned it, moved onto a glowforge, ran it for a couple months, logged about 100 hrs then the laser tube ran out. the laser tube was irreplaceable, so my money was wasted. finally, i checked customer reviews and found omtech. i didn't want to get myself into the same pickle as last time, so i called the sales and tech support lines. to my surprise, they picked up! i got the MF1220-50, and it's been working great for the past year. the laser's still going strong, but i know if something goes out, i can contact customer support easily.
Elizabeth Bradley
good machine for upgrades
Made the decision to purchase the MF2028 about a year ago. once I got the laser, I got it up and running fairly quick. factory preset for mirrors was pretty spot on, just had to adjust a bit and it took less than 30 minutes. I upgraded the mirrors and lenses after a couple months, changed the noisy inline fan, and still using the same included water chiller. Overall, a good experience and a good starter machine to upgrade, if you're into that.
Alisa Ramirez
decent laser machine for price
You get what you pay for, which is a decent laser machine that gets the job done. Omtech is reasonably priced for decent quality. Even if you do have an issue with your machine, if you're somewhat handy, you should be able to fix things if you contact tech support.
Cheryl Waldron
Great affordable machine
Great affordable machine! I use my OMTech MF2028 mostly for woodworking. I make a lot of Christmas ornaments to sell on Etsy, and the OMTech is the perfect workhorse to keep up with my demands.
Scarlett Goulburn
5 years, still going strong
My AF3555 has been going strong for the past 5 years. Still on the factory mirrors and tube after running it every day for the past 5 years. Solid machine.
Linda Cross
issues with pro, but got machine replaced
i got the pro 3655 for my home business, even cleared out the garage to make room for this behemoth. i only logged around 30 minutes onto this machine before it broke on me. every time i used the autofocus, the bed would go completely out of alignment. i'm talking the left side went completely up. I talked to jessie from tech support and she recommended that i level out the bed, but i told her i wasn't going to spend 45 minutes trying to fix the bed only for it to pop out of place the second i hit the autofocus. luckily my machine was still under warranty, so i was able to send my pro back. i opted to get the pronto 60 instead, and this baby has made everything worth it. i wish i had just gotten the pronto in the first place, but i'm glad omtech was able to make it right.
Jack M. Miller
purchased the MF1624-60
purchased the MF1624-60. The Omtech is far more durable than my old machine, although it has the same workspace. It's good that the Omtech is primarily made of steel rather than plastic like my old lasers, and replacement components are far less expensive. I am content with my machine's power and upkeep.
Anastasia Greece
Great customer service
Omtech customer service is great. They answer quickly either in their website chat or through email. Great experience!
Lina Tannous
I started with the Omtech MF1220-50R…
I started with the Omtech MF1220-50R back in November 2022. Recently, I upgraded to the Pronto 30 and I have seen some significant changes! The autofocus is convenient and the boost in speed was exceptional. This was a much needed upgrade!
Chilton Keats
