Sales team good, after becoming a customer, service is subpar
The app almost always has bugs. The Capital One Mastercard verification function has been messed up/broke for 4 weeks. Customer service is not helpful most times. They have been slow in paying invoices. I was not communicated with when the person who regularly processes my invoices was no longer at the company, which caused a delay in payments. Overall customer service is subpar. The only good/reliable department is the sales team. Please develop better, more fluid processes.
Camden Dukes
Transitioning to OTR was one of the…
Transitioning to OTR was one of the best decisions I've made for us in over 20+ years. They have been a pleasure working with for both factoring and fuel cards.
Lionel Jr Riley
Good service
A.Z EXPRESS TRANSPORT LLC todo muy 👍
customer alian zurita
Our team is always quick to respond
Our team is always quick to respond and help with our inquiries and help us to get pas as quickly as possible. The fuel card is very helpful. The only drawback is that it’s not a Visa based fuel card which limits the places it can be used. We tried the Clutch card … it was deterrent. Transfer transactions were not timely enough, we had nothing but problems with it so we discontinued using it. Other than the fuel card drawbacks, keepDoing what you’re doing OTR!! You are integral to our operations.
PhilBec Logistics LLC
The team I work with at OTR is amazing
The team I work with at OTR is amazing. Thank you for all your consistent hard work
Colin Huff
OTR Associates are always responsive…
OTR Associates are always responsive and willing to help their customers.
customer
Don't go with their Fuel Card
Don't go with their Fuel Card. $100 fuel may cost you $500 if they don't get paid in their first ACH. $150 LATE FEE? They don't have a website for you to go and see transactions and pay. They want you to go to Western Union, or send $ via direct deposit or ACH from your bank and being a owner Op. I don't have none of that and if I want it the Bank want to charge for it. In less than 10th days they charge me $485.80 and I only spent $100. Also they want to gey their $ back twice a week. Run, Run, Run away. Need a fuel card go for A/B. Being customer for over 3 years with not issue.
David Tejada
Great!
Great! the customer service always take care and resolve my issues on time.
customer
Thank you soo much
Thank you soo much
Mehedi Hasan
Why OTR Is NOT Ideal for a New Business
Why OTR Is NOT Ideal for a New Business1️⃣ Their rates are too high for beginnersWhen you’re starting out, every dollar matters.OTR’s factoring rates for new carriers often fall around:4% per load Additional charges for fuel advances, ACH fees, portal fees, etc.For a brand-new carrier with inconsistent volume, this eats your profit fast. They have a hard cut off time 12pm unless someone on your team respects you to bend this rule.It is not truly non recourse.
Keesha
Worst factoring company
Worst factoring company! Our company was acquired by OTR Solutions by default and they suck! DO NOT EVER USE THEIR SERVICES EVER! THEY STEAL FROM SMALL BUSINESS OWMERS
Tatiana Estrada
i had a great experience with this…
i had a great experience with this company , there process was smooth, transparent, and very professional from start to finish. I especially want to thank Kyle Base for his outstanding support. His dedication and professionalism made everything much easierhighly recommended and truly appreciated.LEVANT TRANS INC
Iyad
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐I had a great experience with OTR solutions The team was professional, friendly, and went above and beyond to make sure everything was done right. I really appreciate their hard work and excellent employee
Siraju Bah
A great company
A great company, respondsive and very helpful
Kennu
Very good experience working with OTR…
Very good experience working with OTR fast money i love it and people they are very nice
RM&M TRANSPORTATION
They are some great group of people to…
They are some great group of people to work with and I’m not just saying that when I needed understanding they stopped and gave me some understanding in processing Amy did Shawna did Cody did and I appreciate them for giving me all the clarity I need
Corey
Rate is high
Their rate to high.
customers
App is easy to use and they pay quick
App is easy to use and they pay quick. So far no complaints. I hope they don’t chance on a decline but find ways to help the drivers while they improve there infrastructure for there growth. There is enough to go around, greed always ruins the credibility of big companies.
Dbk freight
Stay away from this company!!!!
Stay away from this company!!!!! all they do is lie. Bolt pay is a joke!!!!! you pay extra for no reason
george
There hasn't been an issue that OTR…
There hasn't been an issue that OTR hasn't solved. My partnership with them is effortless.
Tony P
