Radisson Rewards Points (90,681) Wrongfully Expired Despite Account Activity
I am extremely disappointed with Radisson Rewards. My points account should not have expired, as I had account activity within the 24-month window, which was even acknowledged by a Radisson representative in email correspondence.Despite providing evidence of activity, I was told my points were lost due to “policy,” with no flexibility or consideration of the facts. The account changes, including Choice Hotels integration issues, have made it difficult to transfer, redeem, or even log in, yet the company refuses to reinstate my points.This is unacceptable for a loyalty program, and it shows a lack of accountability and respect for loyal members. Radisson must review this case fairly, reinstate points, and fix systemic issues that penalize members unfairly. They have reinstated points before are actively not doing so for me.
B B
The worst hotel chain
The worst hotel chain out there. Given them a chance to resolve my query but they are slow and the staff are incompetent. They don’t understand anything. My compensation claim is being avoided and their email responses avoid it completely even after sending invoices etc and this is what they asked for. As for the rewards complete fake and waste of time. There is absolutely no benefit of being a higher member it means nothing. Still treated like crap and they don’t care. Waste of a company. Avoid at all costs.
KP
This is a scam I think.
My rewards membership is a complete waste of time. It states that I can get benefits from my upgraded membership but it’s not true. I’m entitled to hotel upgrades but it’s impossible to get one. I think this is a scam to suck people in. Avoid this organisation at all cost.
Alan
Radisson staff provided incorrect information, which apparently caused me to fall one stay short of VIP status, and then they brush me off with standard templates without responding substantively!
03-12-2025K: I would like to express my disappointment regarding the recent handling of my loyalty status within the Radisson Rewards program.Over the past year, I have been a versatile and loyal premium member of Radisson Hotels. My goal was to achieve VIP status before the deadline. When checking the app on 21 November, I saw that I only needed 5 nights or 3 stays to qualify, which motivated me to do everything necessary to meet these requirements.From 27 to 29 November, I stayed two nights at the Radisson Blu Conference & Spa Riga. Because this booking was made consecutively, it was unfortunately counted as one stay. The reception was unable to adjust this afterwards. After this stay, I needed only 3 nights or 2 additional stays to reach VIP level. Due to my busy schedule, completing the remaining nights was no longer feasible.To still meet the requirement of two additional stays, I intentionally booked two hotels on the same day, 30 November. Although I was only able to stay in one of the hotels, I physically travelled to both locations and knowingly incurred a double payment in order to fulfil the stay criteria.I was therefore pleased that I had achieved the required 3 stays before the deadline, especially since I intend to stay at Radisson properties even more frequently in the future. To my great disappointment, however, I now see that I am still registered as a premium member and that my account has even been fully reset.To be certain that I would meet all criteria, I contacted both Radisson Blu Riga and Radisson Brussels by email prior to my bookings, and also made inquiries at Radisson Antwerp.Given my demonstrable efforts, the additional costs I incurred, my loyalty to Radisson, as well as the fact that I met the required criteria, I kindly but urgently request that you review my situation and grant me the VIP status.I appreciate your time and look forward to an appropriate resolution. Thank you in advance for your cooperation.16-12-2025R: Dear KELVIN,I hope you are doing well.To verify the details of your recent reservation and assist you further, we kindly request you to share a copy of the invoice for your stay in PDF format. This will help us review the information and ensure that everything is processed accurately.Please let us know if you need any assistance in retrieving the invoice. We appreciate your cooperation and look forward to resolving this promptly.K: Dear Yogesh,To be honest, I do not understand what the invoices have to do with this, as it seems to me that this is a more complex matter than just the invoices themselves (I also did not receive them from the two in Belgium it seems and when I try to download from the app it gives an error, see attachment). One would also assume that you are able to view my bookings. In any case, I have attached the invoices and sent them to you.I also have various additional supporting documents to demonstrate that the VIP status is justified, but once again, honestly and with all due respect, I do not understand why so much administration is required. This is something that has already cost me a great deal of time, energy, and money, especially since I had previously requested information from various parties precisely to avoid this situation.I would therefore much prefer to focus on a solution and hope that you also understand my perspective.06-01-2026K: Dear Sir/Madam,To date, despite my previous correspondence, I have received neither a response nor an appropriate solution from you. I find this unacceptable and deeply regret the situation.As I will be undertaking several trips in the near future and my schedule is rapidly filling up, I strongly request that you update my status to VIP without further delay and inform me accordingly. The continued lack of a timely response places me in an unworkable position.I expect your feedback in the very near term.07-01-2026R: Dear Kelvin,Greetings of the day!Thank you for your message and for your continued loyalty to Radisson Hotels.I have reviewed your Radisson Rewards account carefully. We can see that on the same day, you made bookings at two different hotels. As these stays occurred on overlapping dates, they are considered overlapping stays within the Radisson Rewards program.According to the Radisson Rewards policy, overlapping stays and nights cannot be counted toward tier qualification. For this reason, the additional stay you made on the same day is not eligible, and therefore your tier could not be upgraded.I truly understand the effort you made and the inconvenience this has caused, and I appreciate the time you took to explain your situation. If you have any other questions or need further assistance, please feel free to let me know—I am here to help.HAD NO MORE CHARACTERS LEFT
KelvinP
If I could give Radisson hotels…
If I could give Radisson hotels negative stars, I would!! It all started with the Radisson Blu Doha Hotel in Qatar treating myself and my husband extremely poorly, leaving us stranded at the airport because the shuttle left early, (they left on the half hour instead of the hour like they were supposed to) so we had to take an Uber for $15 instead of their “free” shuttle. When we got to the hotel front desk, the night manager was very rude, unprofessional & basically called us liars but said they’d reimburse our credit card, which they never did.After filing a complaint with Radisson VIP customer service, they apologized for the horrific customer service and asked if there was anything that they could do for us, and I told them all we wanted was to be reimbursed the $15 for the Uber ride, and they sent two exact boilerplate emails to placate us. I then responded that nothing had been done and quickly got a response from Cynthia, a customer service rep, that they had spoken to the night manager and that the case was closed. When I tried to respond back with the facts and that he was not being truthful, my response was blocked – unbelievable!! Nothing like being a VIP, right? Horrible & unprofessional customer service, and we will never stay at another Radisson again!! Apparently, the Radisson isn’t doing well financially, that they can’t afford to reimburse a VIP client $15!
J. Carver
My poor experience with Radisson Rewards…
My experience with Radisson Rewards seems to be quite frequent. The response time for queries is very very slow and the response itself inadequate. Radisson clearly doesn’t value its customer base or loyalty. Emails to ‘customer service ´ using reply-to and when typed are now being returned undelivered even though the issue is not resolved after several emails and a couple of weeks! Hopeless.
Richard Howard
Avoid this fake customer loyalty program
I am a VIP member of the Radisson Rewards program travelling regularly for business.Without fail the hotels:- Refuse to provide an upgrade- Do not honour late check outs instead sending house keeping at half hour intervals to hound you out of the room.- Offer 'special' rates the same or higher than you get on Booking.com or Hotels.com8 weeks ago I updated my email address and was locked out of my account. I have emailed and phoned 'customer services' 15 -20 times in this period and even called in to a hotel where I regularly stay to request support in accessing my account. No one has assisted me, instead they just keep sending me a generic email full of fake apologies and asking for more details ignoring all those I have already provided.This is not a customer rewards program, this is a scam designed to encourage loyalty with fake promises and fund employees in call centres who do nothing but ask questions.
Roisin H
Avoid the official Radisson Rewards App
Tried now several times to get my stays into the Rewards app. My present stay I can find through the app but it will not add it. When I want to add my previous booking (Using the option for past bookings) it does not want to add, because it was in the past... yeah duhhh.... Googled if more people have problems with this app and was surprised that I found so many complaints and they are still promoting this Crap. Next time back to the Scandic, where all is working fine without any issues....
Johannes de Vries
Received email offering to retain VIP…
Received email offering to retain VIP status, I wrote back asking for clarification and received the following answer, so I booked a night to fulfill requirements and now they won’t renew VIP as promised. Dear Susan,Please note that your VIP status will remain until August 2026, as long as you have at least 1 stay before it expires on August 2025. Your points and stay will be back to 0 however your VIP status will be retained.Please do not hesitate to reach out should you require further assistance.
Sue Michael
Radisson: Misleading and ignoring customers
I received an official Radisson email clearly stating that to keep my VIP status I only needed to stay once within 3 months. I booked and paid for a stay based on that. Afterward, Radisson changed the rules, demanded the VIP requirements of nights, and completely ignored my repeated emails (even after attaching their own promotional message multiple times). Zero accountability, no solution, no response. This is misleading marketing and terrible customer care.
Matteo S.
incredibly poor service
My account was downgraded due to an error half way through the membership year. I have called 11 times in the last two weeks to their VIP line and have been told it would be fixed within 48 hours each time and it has been escalated. I have also written to them numerous times. I was also told the hotels I have reservations with would be informed to treat me as the VIP status which upon checking with the hotels this was not done. The customer service is absolutely terrible.
Dom Kennedy
Only reason i’m giving this stay a 5…
Only reason i’m giving this stay a 5 star is due to Nellie (the night manager at radisson blu viking). I stayed there from 8-14th of September. Unfortunately the first 2 rooms that was provided to me had mole in the shower area witch i showed the staff, within my stay for 6 nights i had to change rooms 4 times due to various reasons that was not to the standard of the hotel (mole, ventilation not working etc)With that being said Nellie showed me the true meaning of customer support and was able to make my stay a lot better. If not for her I wouldn’t come back. PS. Moa, Lisa and Anders (working daytime) was nice people as well. So in conclusion the standard of the rooms was not the best but their team at Blu Viking was immaculate and amazing. Will definitely be back due to their staff.
Nidal Salih
Radisson Blu Hotel Tromso
Radisson Blu Hotel Tromso: A wonderful hotel with stunning views of Tromsø, Norway. Quiet, clean, and, above all, staffed by friendly and helpful people.
Antho
Several times
Poor Customer ServiceSeveral times, my points have not been credited correctly, and when I’ve reached out to customer service, the response has been either delayed or completely unhelpful. Agents seem poorly trained, often giving contradictory information or simply failing to resolve the issue. I’ve had to follow up multiple times just to get a basic acknowledgment.What’s most frustrating is the lack of accountability. There’s no clear escalation path, and complaints seem to vanish into a void. For a brand that positions itself as premium, this level of service is unacceptable.I expected better from Radisson. Until they overhaul their rewards system and invest in competent customer support, I cannot recommend their programme to anyone.
Sefa Guneri
I HIGHLY recommend NOT staying here
I HIGHLY recommend NOT staying here. As soon as I entered the lobby, there was a rancid smell that was overpowering whatever "pleasant" smell they tried to cover it up with. The receptionist was very unprofessional and extremely unhelpful and was more focused on some flirty/borderline inappropriate exchange with another customer than helping me get a refund or answering my questions. So, I, reluctantly, checked in- walked into my room and immediately left. The rancid smell didn't go away and there were burn marks in the carpet, discolored and aged toilet paper, hairs all over the bathroom, live ants in the bathroom, strange stains on the walls.. and I could go on. Honestly, don't waste your money!! I checked in and immediately left (WITHOUT A REFUND) and stayed at a hotel that was about the same price but was actually in good condition and worth the price.
Sam DeGroot
Check in starting strictly at…
Check in starting strictly at 3pm....what is this nonsense? Never had such a late time, not at any hotel in Sweden. No staff to assist with bags. Not really a 4 star hotel at all. Will opt for Elite chain next time. Rubbish policy of Radisson
Challe
Not clean, carpet nasty, pillows lumpy,sheets not crisp.Even the hall was dirty. The bathtub was dirty, the sink stopped up, no towel racks at all, thermostat not work properly. It had a bad
TERRIBLE PLACEI stayed at the country Inn and Suites in Emporia VA on Sandler rd. I am sorry I had to give this particular place a 1 but they are terrible. I thought this chain was supposed to be great. But the manager does not keep it clean and does not care,He could do better
Glenda
Update !
I phoned to make my booking using my points.It was clear the call handler did not know what she was doing She made an error with the booking and I am now expected to pay for the booking.Dozens and dozens of emails, phone calls and instagram messages and none of the staff seem to have a clue what they are doing. When I do get a response, it’s a different person each time, offering to help and asking for the same information.Customer services have now responded and have finally sorted the problem, it’s worth continuing to contact even though it takes up so much time.
Mary
Extremely Disappointing Customer Service Despite VIP Status
I am a Radisson Rewards member with VIP status and had booked a reward stay at the Radisson Blu Hotel Istanbul Pera in March 2025. The booking was confirmed at 137,991 points, and I have a screenshot to prove it, which I shared with customer support.However, upon arrival I was charged over 242,000 points – a difference of more than 100,000 points. A representative from the Radisson VIP hotline even confirmed that the booking was correctly registered in the system and advised me to complete the stay and request a refund for the overcharged points afterward.I have since sent multiple emails, the last one on April 3, 2025, with all supporting documentation attached. To date, I have received no response whatsoever.It is extremely disappointing that such a clear case is being ignored, especially when the mistake lies within Radisson’s own booking system and is acknowledged by their staff. Given this experience, I cannot recommend Radisson Rewards, and I will be looking to switch to a more reliable hotel loyalty program.
Alexander J
Can’t even join the rewards program!
We stayed at the Radisson blu in Edinburgh and then Durham - in total 8 hotel room nights. We weren’t members of the scheme, the hotel assured us on leaving that we had the points, but turned out they put my wives email in the name box and then entered the wrong email. After two hours on the phone to the help desk and waiting for two call backs and an email which never came I have given up. Apparently the hotel is able to set up an account with the wrong information but the help desk can’t simply change it to the correct information.It is a shame as we were looking for an hotel chain to make increasingly regular stays in the UK as our children move to different universities. Looks like we will have to find another chain to use as just can’t seem to set up the loyalty program with Radisson.
James Boxford
