Do you agree with SainSmart Jr.'s TrustScore? Voice your opinion today and hear what 23 customers have already said.
SainSmart Jr. is an online company. Based on 22 reviews on TrustPlane, it has an average rating of 4.7 out of 5 stars. Last reviewed March 10, 2026.
This wooden play set is really well made. My child enjoys playing with it for hours and it helps encourage creativity and imagination. It’s both fun and educational — we really like it.
Needed a product I couldn’t get anywhere else. Ordered it in the evening and got it the next day without having to pay extra. Amazing service!!!
April has been a great help working with me getting things taken care of and her continual support. Also, always has a positive attitude.
Quality train set!
Great for my toddler to build his practical thinking and coordination skills!
We already had train set from different company and needed to upgrade it to the longer version. Ordered parts fit perfectly (bridge and tunnel). Set of longer train carts is very nice, but bc they are longer, carts have difficulty to go around the curves. We use them on the track that is mostly strait. Good quality and very fast shipping, thank you!
Great customer service. Quick response to questions. Thanks again.
Wonderful customer service. Replaced product and were kind throughout.
The wrong item was sent when I ordered directly from your website. Just the same as it happened twice before when I ordered that same product through the Amazon app.
When I received the holiday Lincoln logs I was missing a door. I notified the company. I thought I was just getting a replacement door but received a new box of Lincoln logs holiday set. I was over joyed! Thank you so much. This will be remembered for many Christmas’ to come.
My son loved (& respected) his wooden train set. I’ve saved much of his childhood and recently sent his complete set…to introduce to his 2 year old daughter. So I wanted to add some more track and cars! Mission accomplished. Tradition lives on!
I initially received the wrong item, but after contacting seller, they responded quickly and followed up with until I got the correct product.
I had an issue with one of the 3d wooden marble puzzles I purchased. I felt the issue was due to the manufacturer design and lack of a good instructions for that part and area of the model. I decided I needed to contracted customer service It was my good fortune to have April be my contract. We discussed what my issue was and how it caused me not to complete the model. After a short discussion, April said the company would send a new replacement model at no cost me under warranty, you can’t ask for more than that. April handled the whole process in a very pleasant and professional manner. I thank April and the company for honoring the product warranty.
First shipment arrived damaged, you responded promptly and sent replacement. Thank you. Replacement showed up today and thankfully it was not damaged but don't know how after seeing the box when it arrived. You may want to evaluate your current box supplier and use something sturdier or file complaint with the carrier. They have been careless with both my orders. With all this being said as a company your service was excellent. I just wanted to point out the shipping issues. I will send you pics
I highly recommend this company for its quality products and outstanding customer service (eyes on you, Shirley!). Out of all the gifts my grandson got for his birthday, this is the one he plays with the most. The pieces are really well made and plentiful.
I ordered several toys for Christmas Day. A few were not delivered with the first drop-off, and I reached out to track the order because I had not created an account and could not log in. I have received a response email fast and with info about the tracking, and I have received the rest of the toys in time. Thank you.
Great products and even better customer service! I ordered the battery operated trains and excited for those to arerive!
I found what I was looking for easily and shipping was SO FAST that I almost didn’t expect it!
For the last eight or nine months, I’ve been testing and reviewing SainSmart Jr. products through the Amazon Vine program. In my experience, they are the industry standard in quality, hands-on creative play. Many are made from realWood, such as grain sets and building sets. They encourage both independent play, and collaborative play with other children and with adults. I’ve only had one instance where I needed to reach out to customer service, and I received exemplary care. They solved my issue (a missing piece to a product) immediately, and with the utmost professionalism. I have become a huge fan of this company and recommend their products frequently. This was not a solicited review or a paid review or anything like that. I just feel very strongly about the quality and products they offer.
Product was amazing!
According to TrustPlane, SainSmart Jr. has a 4.7/5 rating based on 22 verified reviews as of April 2026. Source: trustplane.app/company/sainsmartjr-com
