Fantastic service
Fantastic service. I had a great experience! Thank you.
sean.durneygmail.com
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Sears Home Services
3.650 reviews
Last reviewed: Mar 1, 2026Do you agree with Sears Home Services's TrustScore? Voice your opinion today and hear what 13,323 customers have already said.
searshomeservices.comMember since Mar 2026
Sears Home Services is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.6 out of 5 stars. Last reviewed March 1, 2026.
Customer Reviews
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50 reviews
The service was great Victor did a…
The service was great Victor did a great job repaired everything had all the parts always like to have them come repair my stuff
Jeff Heiman
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Great on time
Great on time, part ready on site and friendly
Gary Lyew
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The technician was inpatient and did…
The technician was inpatient and did not explained what was done
Ramona Kelley
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DISHWASHER REPAIR ISSUES-Josh
Josh replaced a diverted valve and door gasket. Apparently the dishwasher had a small leak after replacing the diverted valve. He place a paper towel under it and told me to watch it for leaks. He then told me that it was my responsability to fix it if it still leaked since it wasbpart of the supply line. Josh was the initial repairman on the dishwasher on January 23rd. He disconnect the supply line at that time. He did not place anything down to keep from damaging my hardwood floor as the other repair did that proceed him. None of these people touched the supply line disconnect and were doing the same repair. They also placed protection on my floor. I believe it is Sears responsibility to fix this if my leak continues as you all (Josh)disturbed the supply line originally. I only had a bad pump to start with but some other parts had to be replaced because to my understanding from listening to the other repairman Josh damaged them. They also did not have to remove the supply line to fix any of the problems.
Dale And Shirley Mounce
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Repair man was great but overall service was not
Repair man was great. Overall experience was with scheduling and repair expectations was not. I called on Thursday to have the fridge fixed. There was a no show on Thursday and I had to take off of work. Scheduled service on Saturday only to be told the part needed was not in stock and needed another day to schedule a repair meaning taking off more days of work. I had to pay the diagnostic fee to be told what I already figured out what the problem was. No fault to the repair man at all he was respectful and effective and gave all the options to me.
Alex koslowski
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The service repair man was very professional
The service repair man was exceptionally kind and courteous, knowledgeable, and very professional. I would recommend him every time. I believe that you have a very good asset there.
Todd Burdick
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Lazy
Not sure which person this is. Whoever was sent for the fridge was great. the original person sent to fix the microwave made ZERO attempt to notify us of anything. They never called to say they were on the way, then once they arrived at the house all they did was take a picture of our front door then drove off. never rang the doorbell or knocked on the door. UNACCEPTABLE. We were able to schedule another person for the microwave the same day but that is no excuse for what the other person did. You also need to have a direct line that is not automated or AI generated. Not being able to speak with a supervisor or a representative is insane and lazy.
taylor morgan
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Joseph was great
Joseph was great. Knowledgeable, well trained very courteous and aware of our needs.
Lawrence Albert
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Long long waits for service calls
Long long waits for service calls. And then after waiting for parts and another service call to install the parts the appliance isn’t fixed so you go thru the same ordeal all over again. They don’t give you any preference for dealing with a broken appliance that they didn’t fix the first 2 visits. They also tend to cancel your scheduled appointment the day of after spending half the day waiting for them. Appointments are no longer scheduled for morning or afternoon-instead they now make customers wait for 8 hrs and then they don’t show. But most irritating is that you can no longer talk to an any human person let it be for scheduling, problems or even just to protection warranty for claims. It’s all done by AI now without any human menu choices. My Next appliance will be bought at Home Depot who has the similar protection agreement that I have with Sears. I filed 2 complaints with the better business bureau on Sears so go elsewhere and nothing ever changes.
Jlk
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He did a great job and was friendly
He did a great job and was friendly
UJwolfemsn.com
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He was very professional & did a…
He was very professional & did a thorough check of the appliance. Very polite & found the issue immediately.
Ronnie Poe
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Read the other reviews
Read the other reviews, it is all true. They will make you wait all day for them and then never show up or even make an attempt to call you. They will cancel your appointment without notice, or worse, claim that they provided a service when they never did. Their customer service is non-existent and you will never get anyone on the phone who cares about helping you. RUN RUN RUN
Chris Puzar cpuzar
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They are the worst home Warranty
They are the worst home Warranty I took a entire day off from work because of the 7AM-6 PM window . They sent me a text saying that they came to my home and no one was home . This a 100 percent a lie .Do not waste your money or your time It deserves zero stars . They have no work ethic or integrity
Kim
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Frank was awesome
Frank was awesome. Explained exactly what he found that was causing the issue with our snowblower and how to check it in the future and resolve. Helpful, personable and a great fixit man!
Cat
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I ordered a watch from sears because…
Update: I finally received the refund and a call FROM A REAL PERSON!!! Look what a review will doI ordered a watch from sears because they are a trusted name. Was then informed it was a third party. The third party sent me a broken watch that was not the watch I ordered. It was half the price!!! This third party was supposed to give me a refund. It's been a month still no refund. Sears... who I can only reach a real person in a chat tells me I've been refunded. I have not and this other company is no longer answering me. Do not order from sears online they are no longer a trusted name. Just a has been store scamming ppl
Jennifer Sullivan
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NICOLAS has a very knowledgeable &…
NICOLAS has a very knowledgeable & personable personality. Very local style, so it was a very pleasant experience. He told me what was wrong right away & made great suggestions to improve my repairs for all my appliances. Being retired, this was a great help so now I am fully protected with repairs for all of my appliances now & in the future. Thank you Nicolas & Sears, as in our location, appliances repairmen are hard to get. Again many thanks! 👍😊
STARLITE S.
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Super friendly and professional.
Super friendly and professional.
Some One
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i AM STILL WAITING TO HEAR ABOUT A…
i AM STILL WAITING TO HEAR ABOUT A PLUMBERT. tHEY gave me someone who has a very bad report and folliwng
Sheila Costello
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I just had an absolutely horrible…
I just had an absolutely horrible experience with Sears home service. Unfortunately it lasted almost 2 months. Apparently inappropriate diagnosis could not be made and they threw parts at it and it never resulted in having a working refrigerator. Twice I had to throw away freezer food, once refrigerator food. All because after every service call they assured me things were working. Until then of course they weren't. They continued to insist the refrigerator could be repaired. When I finally insisted on a second opinion that company suggested it be replaced not repaired. So I then found out the almost $1,800 that Sears had ordered in parts and labor had eaten up my benefit and I will receive $277 to go buy a new refrigerator. Mine still does not work. It is sitting here with all these new parts and it still cannot hold the temperature in the freezer. The worst service experience is when they kept notifying me that my service technician was running late and they kept pushing the time for their back until they told me he would be there at 6:30 p.m. I thought that was unusual but of course 6:30 came and went with no technician. Even worse, they didn't let me know they were never coming that day. And they never rescheduled me with a new appointment to take the place of the one that they completely blew off. I literally had to contact my home warranty and they set me up with a new appointment, unfortunately again with Sears home appliance.
Nancy Hamer
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According to TrustPlane, Sears Home Services has a 3.6/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/searshomeservices-com