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Sapphire Resorts is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.2 out of 5 stars. Last reviewed March 8, 2026.
HELP HELP Has anyone tried to leave them or not pay for their stupid loan? Never used the service! Looks like need to get an attorney for this? What happens if you don’t pay the loan? Yes its hitting my credit now? But for how long??? Those ppl don’t even help you! I’ll be paying my them a visit to Sedona! On top of the we have maintained fees like WTF???
My husband and I fell victim to deceptive sales tactics from this timeshare company during a vulnerable time in our lives. Despite making it clear that our financial situation was uncertain due to my husband’s illness, we were pressured into buying with promises of easy access to local properties in California. That promise turned out to be an outright lie, as availability was nearly nonexistent. The heartbreak didn’t stop there. They tricked me into an expensive $6,000 upgrade, claiming it would solve the issues and include a promised vacation, which never materialized. Instead, I was hit with even more restrictions and skyrocketing maintenance fees that were never disclosed initially. The emotional and financial toll this has taken is devastating. With my husband’s declining health, the timeshare has only added stress and debt, offering none of the benefits we were promised. I feel utterly deceived and betrayed. We have tried to reach out to the timeshare to share this information and try to get help, but they refused to help. Please, if you’re considering a timeshare, think twice. This has been one of the worst decisions of our lives.
Sapphire Resorts SCAM!We have paid our loan balance with Sapphire Resorts off entirely, despite their lies. They try to sell it under anything but the name “timeshare,” but don’t be fooled–it absolutely is a timeshare. We’re on a fixed income, and they still insist that we pay their increasing membership fees year after year, because we’re “lifetime members.” When you stop paying for a membership, you are typically no longer a member of whatever club you are paying for. With Netflix, you lose your subscription. With Sapphire, you receive spam messages and pathetic, desperate grabs for money. They don’t seem to understand that we no longer want to be a part of their little club and are insistent that we continue paying those fees. We are insistent that our membership should be close and cancelled. Do not do business with Sapphire–they are a complete SCAM.Wayne & Barb
Location location location wow right in the heart of the strip the condo was clean with all the right stuff kitchen etc the pool was not flashy but we were not there to swim overall great experience R. Webber
I paid for the whole membership, but I can't actually cancel it. Their rules say I can only sell it or give it away, and honestly, nobody wants it! The annual fees are getting ridiculous. They cost more than a normal vacation now, and that's before dealing with all their restrictions.
I attended this presentation because I was genuinely interested and had seriously considered signing up. However, I do not make financial or contractual decisions under pressure. I prefer to research independently and make informed choices.I remained for the entire presentation and was respectful throughout. It was concerning when it was stated that the door was locked, which immediately created an uncomfortable atmosphere.When the presentation concluded, I clearly and politely stated multiple times that I would not be signing up that day. I am currently several states away from home and was not in a position to commit to anything. Despite my clear and repeated refusal, three separate representatives continued to pressure me.The final representative, Oscar, spent approximately 30 minutes attempting to push me into signing. He repeatedly interrupted me, would not allow me to complete a sentence, and ignored my repeated “no.” His behavior was not persuasive — it was aggressive and dismissive. When I firmly declined yet again, his demeanor shifted noticeably and became hostile. Another gentleman, who had previously been extremely courteous, also changed his tone. As I walked away, I was berated.This was not a professional sales environment. It was high-pressure, intimidating, and inappropriate. No prospective customer should be made to feel cornered, talked over, or verbally confronted for declining a service. If this is the standard approach to gaining clients, it raises serious concerns about the organization’s overall practices.I left feeling uncomfortable, disrespected, and deeply disappointed.
Despite having paid the full membership fee, my request to Member Services to cancel my membership has been ignored. I have now emailed them twice with no response.
The experience has been terrible, particularly because we paid the full amount upfront. Member Services was extremely unhelpful, and the company has been completely uncooperative. They exhibit a clear lack of concern, especially considering the minimal value we've received for the significant amount of money they have taken.
Sapphire is an extremely unethical company. Despite paying our ownership in full, we are now expected to pay annual maintenance fees indefinitely, even though we will never use the service. They absolutely refuse to cooperate with us and allow us to close this account.We strongly advise everyone to avoid this company.
We have fully satisfied our loan obligation, and our membership balance/loan is paid in full. Despite their claims of ease-of-use and investment value, this is far from the truth. Even though we paid the full amount for something that yielded no return, the company is now demanding a $2000 fee to close the account. This demonstrates a complete lack of concern for their customers. They are merely people who pretend to be ethical while trying to persuade you of the product's value or push an upsell. Potential customers should definitely stay away! They are unwilling to waive the $2000 termination fee, even for a loyal customer who wishes to sever ties.
WE HAVE HAD THIS FOR 2 YEARS. WE HAVE DONE 2 VACATIONS SINCE. THE FEES ARE AN ABOMINATION FOR OWNERS THAT CAN NOT book vacations which is a horrible outcome. We went to Arizona!
Despite fully paying off our membership, the company is refusing to allow us to terminate it. We no longer use the membership, yet they continue to insist on billing us for annual maintenance fees. This entire situation has proven to be a huge mistake
We called Sapphire today, to pay our annual very expensive maintenance fee for our Geo time share. Since 2002, we have used the plan twice, mainly because of lack of resort availability when we looked into booking locations through RCI. We asked if they could refresh our banked credits with an additional week of credits due to many years of non use. Of course the answer was no. We asked for access to the RCI resort directory. They sent us a link. It didn't work. It is so frustrating to be tied to a plan with such expensive maintenance costs that is so unflexible.They did advise if we wanted out of our contract, by paying them $2000, we would be free and clear. Maybe they should consider paying us, so they can have someone else take over a plan that is very lucrative for them with outrageously high maintenance fees.
We were told lies, on top of lies. Sadly we didn’t discover it until it was too late.Promised 4 vacations out the country and other stuff .We bought in nothing but a nightmare of nothing but empty promises.I’m buying a home in a few months, and will default on this mess. I pay my bills and I hate I got into this but I refuse to give away thousands to people already getting rich off a system they trapping people into
I am absolutely outraged by my contact with Member Services. We paid off this membership in full a long time ago, and we neither need nor want it anymore. We made it perfectly clear to them that our financial and personal circumstances have drastically changed.However, they insist the only option is to sell or transfer it to someone else. No one wants this! It's clear that their sole focus is squeezing out yearly fees and keeping people trapped. This company's shady business practices desperately need to be investigated. We simply want to terminate our membership. Why is ending this membership so incredibly difficult?!
We were unfortunately misled and trapped by misrepresentation into signing a contract with them, which was a significant error. Their customer service is truly appalling, making it impossible to resolve issues and leaving us feeling entirely ignored.
The company's representatives were dismissive and unhelpful, offering no constructive path to resolution. Despite my cooperative and transparent approach, the company did not acknowledge my situation or propose a viable solution. It was consistently apparent that my concerns were not taken seriously, and no effort was made to understand the basis of my request.
Horrible company. It is a scam from the start.
The profound regret of ever enrolling, especially given the continuous cycle of exorbitant annual fees and consistently disappointing resort experiences, has only deepened. This service offers negligible value and feels like a blatant waste of money. Our attempts to reach Sapphire, through calls and emails, have been completely ignored, a silence that speaks volumes about their lack of commitment.
Sapphire Resorts is nothing short of the biggest scam on the planet. Let’s run down a list of some of the lies that they sold us before we signed on the dotted line:They told us this would be easy to use, and we could go two weeks out of the year. Immediately after we joined, they made us wait 6 months before being activated. Since then, it has been nearly impossible to book anything.They never explained their points system to us. Apparently, we were getting 33,000 points every three years. That sounds like a lot, right? It barely gets us down the runway. Those points are only good every three years.We were stuck in the meeting for over two and a half hours. They said it would be quick, but kept finding ways to “lower the price on this once in a lifetime deal! Today only!”They promised us free trips as a reward for doing the presentation: turns out, you have to pay for a nice chunk of that trip!They additionally sold us on the fact that it was a financial investment–that we could rent it to family and friends, that we could pass it down to our estate as a legacy! We have never been able to rent the timeshare.That’s just the tip of the iceberg. Every complaint you read about Sapphire is 100% TRUE. It’s a horrible, bad-faith business, and we’ve been trying to cancel our contract for years now. Don’t pay them a dime, they are NOT a respectable company.
According to TrustPlane, Sapphire Resorts has a 1.2/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/staysapphire-com
