Do you agree with Leica Camera's TrustScore? Voice your opinion today and hear what 33 customers have already said.
Leica Camera is an online company. Based on 20 reviews on TrustPlane, it has an average rating of 2.1 out of 5 stars. Last reviewed February 5, 2026.
Leica cheap rubbish , Leica when they were made in west Germany were the best bins in the world , think Ferrari , Rolex , snap on , but now there garbage made on the cheap in Portugal, nothing made in Germany anymore, my Leica noctivids (£2300) lasted four days before they failed and my Leica compacts lasted four weeks , no apologies nothing , probably both first pairs
My camera was serviced by the Nuremberg branch, but the service was particularly poor! I had already emailed them stating I was on holiday in China and wouldn't be home, requesting I collect the camera from the store. Yet they proceeded to post it directly to my home! Thankfully a neighbour collected it for me; otherwise, had it gone missing, it would have been yet another waste of time! When I enquired about payment for the repair costs, they still haven't provided any guidance to this day.Moreover, the repair quality was abysmal! My camera screen broke during normal use, not due to external force. The screen casing wasn't properly secured during repair and is visibly crooked.Overall, this repair experience was utterly dreadful! I own a 1960 Leica M3, and that M3's build quality is far more reliable than modern Leicas.
I am writing to file a formal complaint (on any website and outlet I can) regarding the handling of my recent Leica Camera Inc. orders. My initial order was cancelled (after 5 days!) due to what was described as an “unsuccessful manual financial verification,” despite the fact that I opened and used a PayPal Mastercard account specifically for this purchase. This cancellation was unexpected, unjustified, and caused me to lose the opportunity to purchase the camera from other retailers, as the model is scarcely available on the market.Following the cancellation, the funds were left in limbo while the order was marked as cancelled, creating unnecessary financial disruption. I subsequently placed a second order using PayPal’s “6-month no interest” credit option, which was successfully approved by PayPal without any issues. Nevertheless, Leica again applied a “manual verification required” remark, effectively blocking the credit availability and preventing the order from being processed.Attempts to resolve the matter through customer service have been unsuccessful. My calls have not been answered or returned, and I have received no communication clarifying the status of my purchase. This level of service is unacceptable from a company of Leica’s reputation.This experience has significantly disrupted my plans and has ultimately ruined what was intended to be a milestone birthday gift for my husband.I respectfully request: 1. A clear explanation for the repeated manual verification blocks; 2. Immediate release or reversal of any payment holds; 3. Confirmation of whether Leica is able—or willing—to process my order; 4. A written apology acknowledging the inconvenience and financial impact caused.Sincerely!!!
I had brought my camera to the Mayfair store 6 weeks ago as it had a problem to the sensor. They looked at my camera and told me to wait until the service center in Soho was operative. Waited 4 weeks than booked a visit there.Went there today and I was told that my camera could not be repaired as is out of production.a) total incompetent staff at the Mayfair store who did not know the repair was not possible and made me waste half a day to go to Sohob) so out of production cameras cannot be repaired?????Conclusion: I will need to buy a new camera and I will consider any brand BUT Leica!!
Unexpected - LEICA with a shockingly bad Trustpilot score??Who would have thought that LEICA would have such a bad Trustpilot score?THINK VERY CAREFULLY BEFORE BUYING LEICA.I've been a loyal Leica customer for years - with over 100KUSD in purchases across their different products.I bought a Monochrom TYP 246 from them a while back.And now several years the later Leica does not sell the batteries to make the camera function.I'm sorry but this lack of support is utterly unacceptable from Leica - or any other supposed luxury or professional-grade brand. What utter amateurs.WTF am I supposed to do with my Monochrom TYP 246 now?? Turn it into a doorstop maybe?Here is a copy of my response to their staff in London who parotted the corporate line:"My current experience with my Monochrom is not "long-lasting" and far from a "first class experience".Further, if "To ensure the long-term and reliable usability of Leica products, the company is committed to ensuring the availability of essential accessories and spare parts over a long period of time." then could you supply me with several batteries for my camera?? Apparently not. So your words are hollow.So basically I have to wait for Leica to get it's shit together before I can continue using its product?? What an embarassment!Lastly, telling me and all the other people in my position "We therefore regret to inform you that despite our intensive efforts and close cooperation with reliable suppliers, the battery for the Leica (Typ 240-246) is currently not available." Is a display of sheer incompetence and lack of forward planning.You have to ask yourself, if Leica can't plan for a consistent supply of batteries for its cameras, in what other areas is Leica falling short? Camera design? Firmware or other bugs?
Sent in my Leica Q3 for warranty repair due to a faulty AF/MF lock button — likely a manufacturing defect, similar to the well-known corroding sensor issue in older models. Despite valid warranty, Leica refused the repair, citing minor cosmetic wear. Appeal was rejected without real investigation.Leica doesn’t participate in UK ADR schemes, so customers are left with no fair escalation route.For the price of their products, I expected professional support — instead, Leica once again avoids responsibility and leaves loyal customers out in the cold.
Unfortunately a very bad experience.Shortly after ordering I tried to cancel hence I made a mistake (product not shipped yet).A day after I´ve gotten a response - camera has already been shipped.So I waited until the camera arrived, checked if everything was in place & wanted to proceed with the return.No answer for up to a week and I then returned it on my own cost through MRW.Couple days later camera arrived (tracking); didn´t here back from Leica for about a week tho, then being told the camera will be checked for a refund.Another week later, 5% charge due to a "damage" on the back..Blurry fotos where sent as "proof". In the fotos, yes it appeared to be a little spot BUT rather like a "greasy" finger print with the size of 2-3mm.Again very blurry fotos. However, I didn´t even use the camera - opened the box to see if everything is in place before the return.The original Leica Box already had been opened before at there where some signs of use in the Box. I won´t be surprised if I am not the first one being charged a "fine" for having made use of the right to return a product.I wish I had taken more pictures before returning the camera. Leica, this is a no go!!! I don´t usually return products but in this case I had to and this is a serious let down.___Customer service - a nogo
I took a pair of 30 year old Trinovid 8x42 BA binoculars into the store with a broken eyecup. They replaced the eyecup, engraved the serial number on it and cleaned the binoculars within a month. I was expecting a sizeable bill but was surprised and delighted to find that the work and materials were provided completely free. Brilliant customer service - thank you!
I recently attempted to purchase several items and was extremely disappointed with the entire experience. Despite successfully placing the orders and being charged for the product, I received an abrupt email informing me that my order had been canceled—without any explanation. After reaching out to customer service, I was told that they "couldn’t process the order."Leica cameras are known for their quality and are a significant investment, not just financially, but also because they are hard to get. It's incredibly frustrating that a brand that charges premium prices can’t offer a service that matches the quality of its products. There was no proactive communication, no clear explanation, and the entire process was a complete waste of time.For a company like Leica, I expected a much higher level of professionalism and customer care. Great products, but the service experience has left me questioning my trust in the brand. Disappointing, to say the least.
Last year I bought a Leica Q2 Reporter and this camera has impressed me. The design is super nice —it's tough and rugged but still sleek, and the matte green finish gives it a unique look that stands out without being flashy.The image quality is just amazing. The 47 MP sensor and 28mm lens capture details so sharply, and the colors are incredibly true to life. It’s a camera that feels solid in your hands and is easy to use, even if you're not a professional photographer. I really love to take it with me on vacation and special events.But what really made the whole experience even better was the service I got from Leica. The customer care team was super helpful and friendly, answering all my questions and making sure I was happy with everything.All in all, I couldn’t be happier with my purchase. The Leica Q2 Reporter is a fantastic camera, and the customer service was just as great. If you're thinking about getting a Leica Q, I’d highly recommend it!
I have been waiting for a Rain Guard replacement for over 3 Weeks so I phoned today and asked them where it was, and got told they would be posted today to be received by me sometime next week. Terrible Service
I bought two Leica's directly from Leica (with the M9 digital sensor) several years ago, one colour, one monochrome. Together they cost around £12,000 new. Serious manufacturing quality issues, which Leica acknowledged, subsequently emerged with the M9's - namely colour saturation problems with M9-P and serious sensor degradation with the M9 Monochrom, rendering the cameras virtually useless. I recently took them into the Leica shop, Mayfair, to see if anything could be done. To cut a long story short, they didn't want to know. Leica's golden age came with the introduction of the (purely mechanical) M3 in the 50's and 60's, which was a very versatile and compact film camera with excellent optics. We are now in the electronics age and Leica doesn't do this well because it doesn't have control over all the components. If there are quality problems in the future, how would you feel about throwing £12,000+ (now adjust that to today's prices) down the drain. My advice: think very carefully about alternatives before you're seduced by the "my point of view" and other marketing jingles.
I sent my 20-year-old Leica Trinovid binoculars for a service to the customer care division of Leica UK in Mayfair, London. They sent them to Portugal where they were thoroughly cleaned up and refurbished and returned to me today, at absolutely no cost! Furthermore, the store kept me informed at all times. I could not have wished for better service. Well done Leica. We've owned Leica binoculars for over 40 years and you've just confirmed what an excellent choice we made.
My Leica D-LUX stopped sending pictures to my MacBook Pro via its USB port some time ago. I checked this on a 'PC' as well and this appears to confirm the fault was an onboard camera rather than a computer "software" issue. To put you fully in the picture, as it were, I was given very short shrift bordering on the angry and contemptuous both for the product and for myself by personnel at the uber cool (aka more style than substance) London Leica. At first the tech manager called by the amiable but frankly inexperienced front-of-house guy would not properly listen, then in a feat of knowing it all insisted it was a software issue and only then offered up the fantastically feeble "there are no tools in Germany" (!) and no parts." OK the last part may or may not be true as in off-the-shelf, readily available, fall-in-my-lap, I do not have to do much, to even look. No, he didn't even try to offer a solution. As a brand ambassador his attitude very effectively killed Leica for me...Still, we (at least I do) expect that even in these days of corporatist mayhem Leica, as a world-famous "brand" could ensure their illustrious products would continue to be repairable and work [nearly] for ever? OK my Leica is mainly a Panasonic but it still carries the Leica badge. Leica subsequently denied it was even their product. It's being repaired - elsewhere.
Bought 2 x M-A bodies and a Summilux 35mm. Both were shipped with dust in the viewfinder. Sent both back and was assured they recalled all stock from the stores in Germany as this was very odd. I was assured that the replacement would have been thoroughly checked and signed off from the technicians. Received the replacement after over a month and again dust. Yes, that took over a month from this so called luxury brand!! No express courier and they tried to tell me that UPS didn’t offer this service (Did you ever hear such absolute lies) Any Japanese brand I have ever bought can have a camera back to you in under 2 weeks repaired/serviced. I had spent €15k and they didn’t give a damn. Refunded everything as their QC is absolutely disgraceful. I wonder how they can even charge 8k for a digital M. Analogue M cameras at 5k each and they can’t even get dust out of a viewfinder or have it sealed properly. I have had multiple cameras from 3-4 Japanese brands and never had such a ridiculous issue in many years of use. I called the Berlin store throughout the whole process and one of the sales people even stated “Yeah we have been having a lot of problems with analogue cameras”. So what the hell does that tell you! 15 years I waited to be able to afford a Leica and lenses and was buying 2 as they were seeped in history and when I finally had the funds it was a complete and outright utter disaster. I emailed head office 4 times and didn’t even get as much as a reply. They don’t give two f@&ks about customers - I had read about their diabolical repair and service times and thought I’d take a chance… I didn’t even get that chance as I didn’t even get out the gate with them. Avoid this brand/company and don’t even waste your time as you are a nobody to them no matter how much you spend. I was a NEW customer ready to be part of the family but they are too up their own back end to even want to try and fix my issues and just ignored me. I’d never recommend them to no one from this experience. Disgraceful. Simple fixes overlooked and they call themselves a LUXURY manufacturer. I have point and shoot cameras that have better quality control!!
Useless Screen Protector!I have a Leica M10 monochrom it came with a separate screen protector to be fitted by the purchaser of the camera. Really struggled to understand the instructions for fitting of the screen protector. At about £25 for the protector it’s a frustrating rip off!!
I am a professional photographer and eight weeks ago upgraded a Leica M10 to a new M10R. But after using the camera I noticed it was not focusing accurately and asked for it to be adjusted. Leica here in the UK and a couple of dealers confirmed this minor adjustment means the camera must go to Germany and service turnaround time is three to four months. This means I will not have my adjusted camera until after job I bought the camera for has finished.I regret spending the price of a small car on equipment I cannot use for the job I bought it for, and all because the service time is outrageously long. By comparison, turnaround service time for my excellent Canon professional camera system is 72 hours.This abysmal service time and inconsistent quality control is something to consider when buying Leica equipment. Update: the camera shop I bought the camera from, after hearing my sorry story, replaced it with a new working Leica. So thanks to Parks Cameras for being very helpful and no thanks to Leica for being rubbish.
Best cameras and lenses ever.
I've been a Leica fan ever since my first M3 film camera on Fleet Street in the 60's and purchased the Leica V-Lux for a similar endearing experience - how wrong could I be!Never before have I experienced a 'gadget' that is so complicated as to be useless. There are so many choices, menus, menus within menus and tantrum-driven applications that it truly is a waste of money.Take one simple procedure for instance: how to show the damned still photo on the back screen. How, indeed? It used to happen - but no longer and there is no apparent way to understand how to do it. I have asked several people to help, and all give up.By the time I have occasionally been lucky enough to figure out a few of the various combinations of tech-choice, any daylight mode needs changing to nighttime. By the time I figure out the nighttime choices, it is bloody daylight again. And so Leica goes to bed, where so far as I am concerned it can stay for ever and a day, although I will probably give it away to some poor sod I don't like.Oh, for a camera of quality that will allow the user not to grow old and mutter jibberish by merely trying to take a picture or two. Give me strength!Bottom line: Made in Japan, not Germany as one is led to believe, at this kind of price there should at least be readable and unambiguous instructions; and there should not be choices within choices to the point where the only choice is to ditch it!!!
Super cameras and the greatest lenses. Very expensive but available for less used. The older cameras and lenses, going back to the 1930s, are still usable. A great company.
According to TrustPlane, Leica Camera has a 2.1/5 rating based on 20 verified reviews as of April 2026. Source: trustplane.app/company/store-leica-camera-com
