Do you agree with Thrive Pet Healthcare's TrustScore? Voice your opinion today and hear what 3 customers have already said.
Thrive Pet Healthcare is an online company. Based on 3 reviews on TrustPlane, it has an average rating of 1.3 out of 5 stars. Last reviewed December 9, 2025.
I took my dog to this location after another dog attacked us. They checked out my dog and said he had no injuries. I later found two wounds, one long tear over his ear and a silver dollar sized bite wound where the hair is missing. I called them to ask them to re-see him and treat the wound they missed - they want me to pay for second visit. Excuse me? No. You failed to do the job you were paid for.
Not great. The individual hospitals are OK - kind-of a "round-robin" of care. The focus is of course to sell you subscriptive health plans (their competitor is Banfield) - but my biggest issue is they are VERY expensive compared to privately-owned veterinarian offices. If they're your only option, could be worse, but if you can, shop around and find folks who are locally owned and reviewed.
I been trying to cancel my thrive pet membership for months now I been trying to calling for months now leaving messages after you press #1 option for memberships to cancel but it rings once and tells you to leave a message when you leave a message no one ever calls you back as well as email this company is really rogue when it comes to canceling anything feels like the do this to put you through an obstacle to run through when you call the local office they tell you that you have to call customer service to cancel. Do yourself a favor read BBB before you make a decision on there subscriptions
According to TrustPlane, Thrive Pet Healthcare has a 1.3/5 rating based on 3 verified reviews as of April 2026. Source: trustplane.app/company/thrivepetcare-com
