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Vacationstogo is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 2.8 out of 5 stars. Last reviewed February 25, 2026.
Vacationstogo 𠆤 company is simply a scammer and rogue organization company. I booked a trip to the Mediterranean on April 16, and the company charged me more than 400 dollars for marriage. Then I complained to them. From employees to managers, they all excused and cheated. I had to formally write to BBB to complain about them. It's very despicable and shameless!
Vacations To Go entered incorrect passenger information to push my booking through, took my payment, and a week later I was told the cruise line was cancelling a room due to a policy that should have been addressed upfront.The cruise line took responsibility for 50% of the error and VTG refused to take the other 50%. Not a trust worthy company, they do not do business in good faith. VTG being a 3rd party booking for cruises is not worth it, in the event of a concern you always have to have your vacations to go agent on the phone when talking to the cruise ship and then they over talk you and try to explain the cruise ship that they did this and that they’re in the right. Don’t be dumb like me and book with vacations to go. Book directly with the cruise line. After only reaching out to company president Mr Fox Did VTG finally do the right thing. Things were resolved.
My wife and I have used Vacations to go for the last decade. Never had a problem getting the cruise or tour we wanted. The cost they quoted was competitive. Sometimes we use their airline booking to get to the cruise departure point but I always check myself on Google flights to compare prices. About half the time, I can get a better price directly with the airline. VTG does have pick up and drop off at the airports from the cruise departure port. Sometimes we find it is better to arrange our own transportation. If we are arriving a day or two early, we try to book a hotel directly at or near teh rendezvous point for the cruise or the tour.
Be very careful of booking with vacationstogo, I did try their vacationstogo booking process by dialing the 1-800-338-4962, I gave the agent the fast deal #, the agent responded that it is no longer available, my next option is to book directy at the cruiseline website and it was seamless and quick and lots of available spots for the stateroom that I wanted. I will rate vacationstogo a negative zero.
For nearly 20 years, my family and I have been loyal customers of Vacations To Go. We had numerous successful bookings and valued our relationship with them—until our most recent trip to Australia and New Zealand with Carnival.The Issues:Failed Intermediary Role: During the booking process and upon boarding, the information relayed by our agent was inaccurate. As the intermediary, we rely on them for factual details, and their failure to provide correct information caused significant issues during our vacation.Lack of Accountability: When we returned and attempted to disclose these problems, we weren't met with a resolution. Instead, we were ignored. It took over a week of reaching out before we received a return call.The "Blacklist": We finally spoke with a corporate representative named Megan, who informed us that the company had "corporately decided" to no longer allow us to book with them. The reasoning provided was a dismissive script: they claimed they might not be the "best service provider" for us.Conclusion:After two decades of a gainful financial relationship, to be effectively blacklisted and dismissed without a real explanation is incredibly hurtful. It is clear that Vacations To Go values ease of transaction over long-term customer loyalty. If you encounter a problem with your trip, do not expect this company to be loyal to you—expect them to show you the door.
Good (and not deceptive) prices (not like eg cruise.com). Nice and efficient phone relationship.
This company never answer your question.they give an answer but don't come to the point; they turn around even the manager !!!!!!!
Booked several cruises with VTG and just returned from an MSC fortnight.Service from VTG is always good and responsive.Never had a problem yet and prices are great!Look forward to the next one
I had a great experience with Jafeth Ramirez Erazo at VacationsToGo. He was professional, knowledgeable, and very quick to respond. I found a cruise I wanted, and he immediately helped with the booking while clearly explaining everything I needed to know.The booking could not be completed because my European credit card was automatically declined – in Europe, stricter security rules require payment through a secure link. This issue was entirely unrelated to VacationsToGo.Even though the payment didn’t go through, Jafeth’s service was outstanding, and I would highly recommend him and VacationsToGo.
If there was a zero rating I would give it. Quoted a price told them they were 3k to high the cruise line was 3k cheaper 24 hrs later they matched price they will try to rob you beaware a real scum company they are lk car dealers always looking to screw customer
I'm so glad I found this site over 10 years ago... Every time I book a cruise, I book with them. A cruise? No, the best cruise possible, with the best options at the fairest prices.
We are in the UK we've booked three Regent / Seabourn cruises with VTG and the service has been excellent, far better than our UK agent. I wouldn't hesitate to recommend them, not just for the prices but the service as well. They seem to have very good relations with the cruise companies, and issues are solved quickly.
It's my first choice when thinking about a cruise I Google every site but I finish to conclude with vacation to go. They have the best prices for any destination. I booked already twice already and looking forward to go for another one. Thanks vacation to go and I share my experience with everyone I know I highly recommend them.
Vacations to go was fantastic. Our personal advisor Harley Howard was exemplary. Although the headline price and the offer price may be a little ambiguous I still saved over $3000 on buying a cruise through Vacations to go as opposed to booking direct through the cruise line. There were some payment issues along the way which were my fault but with a calm head and ice in the stomach the booking was managed by Harley. The personal service and attention to detail in the booking means that I would definitely consider booking again and I'll be checking upcoming cruises.
Used VTG over a few year's now always had good service with no issues. Got some good offers on.
Received a $100 refund after having no shower, phone, clothes hangers, empty "all inclusive" frig, for 2 days at Hotel RIU GUANACASTE, COSTA RICA, and found a filthy and poorly maintained giant pool sysem, water down alcohol, and pathetic wait lines to enter buffet style on premises restaurants without providing cooling for guests in line!
The Trip description from Silver Spirit (south Afrika) Travel doesn‘t reflect theactuel experience. Bad destinations aren‘tmentioned. The service immediately after booking leaves a lot to be desired. The companydissappears when it comes to complaints.It wasn‘t a good experience.
Its scam prices. States 88% discount. Never known Celebrity have basic cruises costing 25k for a balcony room. Biggest load tripe
I booked a cruise with Ralph Gilbert at Vacation To Go. We departed at 4 PM on March 10th and returned at 6 AM on March 14th, which totaled 3 days and 14 hours. The cost was $3,728.00 for four occupants. When making the reservation, I specifically requested two connecting rooms so that we could be next door to our adult-sized teenage children. Ralph initially informed me that there were no rooms available to meet our request, but he could place us on the same floor or one floor apart, which we accepted. Later, he contacted me to say he had rooms with adjoining balconies, which I thought was a great solution. However, when we arrived on the ship, we found out that we were all crammed into one small cabin. While it did have adjoining balconies, the other balcony belonged to another guest. I attempted to speak with Ralph about this issue, but a colleague of his intervened. According to his colleague, Ralph was in the same room and refused to speak with me about the situation. After multiple attempts to reach Ralph without success, his colleague defended him, stating that Ralph is a 10-year veteran with the company and it was hard to believe he made such a mistake. Essentially, they placed the blame on me and refused to communicate further. Consequently, the cruise turned out to be the most miserable experience ever. This was our first time on Royal Caribbean, and it was the first cruise for our children. Regardless of the circumstances, I was Ralph's customer, and he chose not to engage with me. I have decided never to use or recommend Vacation To Go to any of my friends, and I plan to book directly with the cruise line in the future.
MAKE SURE YOU READ THE FINE PRINT! YOU DO NOT GET 100% CASH REFUND FOR CANCELLATIONS! You either get 100% gift certificate to be used at a later date minus tax. Or, 65% back on your credit card.
According to TrustPlane, Vacationstogo has a 2.8/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/vacationstogo-com
