Do you agree with WhatChimp | #1 Official WhatsApp Marketing Platform's TrustScore? Voice your opinion today and hear what 41 customers have already said.
WhatChimp | #1 Official WhatsApp Marketing Platform is an online company. Based on 40 reviews on TrustPlane, it has an average rating of 4.6 out of 5 stars. Last reviewed March 3, 2026.
Scammer !!! I bought 20$ for a month even they says its 12$ but i paid and i try to connect and it didn't work for me so i never use they service because of error and late respond and they didn't refund i send 20 email also on whatsapp but without any solution
Poor support and very bad service . Plus No refund it's a big scam .
After using it for a while, it has become one of those tools we do not think about much. It just sits in the background doing its job. We log in, talk to our customers, log out, and things feel under control. That is exactly what we wanted from a platform like this.
On busy campaign days, the difference is very visible. Messages come in constantly, but the team is not panicking. They see their queue, work through it, and anything the bot has already answered shows right there, so nobody wastes time.
The mixture of chatbot, AI and human inbox has given us a nice balance. Automation takes care of the repetitive part, and people handle the nuanced questions. That combination hit exactly what we were looking for.
For payment reminders and appointment reminders, this has worked really well. We set up simple flows, and now those messages go out on time without anyone on the team needing to remember. Show up rates have improved noticeably.
The learning curve was very gentle. The interface is clean, there are not too many buttons, and the most common actions sit right where you expect them. It feels more like using a familiar messaging app than a complicated SaaS tool.
The customer service is non existent. After months of me flagging the same Zapier integration issue, they never followed up despite me regularly messaging and arranging calls to fix, each time they asked me to repeat my issue.Ironically, even their client call reminders has errors in it. I would give Whatchimp 0 stars if I could. Absolutely awful. After searching around, I’ve found a CRM with WhatsApp capability with a simple integration —Update…the founder offered a refund if I removed this honest and accurate review. But they’re two separate things. A refund is the only solution to poor customer service. Editing or removing a poor review must never be a condition of a refund. I owe it to people considering this product that they know the business they’re considering working with. Trust me. A waste of time and money
The team picked it up very quickly. After one short walkthrough, our agents were assigning chats, tagging conversations and using internal notes. For a tool that touches customers all day, that ease of adoption was important.
Connecting it to n8n was smoother than I expected. We send key answers from a chat to our internal tools and Slack with a simple workflow. It saves time and keeps everyone in the loop without someone manually updating five different systems.
We used to lose leads all the time because someone forgot to follow up. Now everything comes into the inbox and into a connected sheet. My ops person checks that sheet daily and we always know who has been contacted and who still needs a call.
The Google Sheets integration turned out to be more useful than I expected.Every new lead lands in one sheet with all the answers the bot collected. My staff just sorts that sheet and starts calling.It removed a lot of copy paste from WhatsApp into Excel.
This tool fits really well into our daily routine. We open the inbox in the morning, check who has written overnight, and just start replying. The layout is simple, the chat history is clear, and nobody needs to ask “who spoke to this person last” anymore.
One small thing I really appreciate is how easy it is to hand a chat to someone else. If I know a colleague is better suited, I assign the conversation to them, add a short note, and I am done. They open it, see the note and the full history, and carry on. It keeps the work moving without long internal discussions.
One small thing I really appreciate is how easy it is to hand a chat to someone else. If I know a colleague is better suited, I assign the conversation to them, add a short note, and I am done. They open it, see the note and the full history, and carry on. It keeps the work moving without long internal discussions.
Support has been consistently good. When we ask beginner questions, the replies are patient and specific. When we ask more technical things about webhooks or n8n, they still manage to break it down in plain language. It feels like talking to someone who actually uses the product, not reading from a script.
The omnichannel inbox has been a surprise win. We originally came for WhatsApp only, now the team also handles Instagram and Facebook messages in the same screen. Agents do not care which channel it is anymore, they just see a conversation and reply. It has cleaned up a lot of context switching.
Compared to other WhatsApp tools we tried, this one feels lighter to actually work in every day. The interface is not overloaded, the inbox moves fast and there is no mystery around pricing, since conversation fees go directly to Meta without extra markup. For a cost conscious business, that transparency is a big plus.
Setup was easier than I expected. Followed the onboarding steps, got stuck twice and asked support, and both times the replies were clear with screenshots and not just a link to a help article. Once templates were approved and the first bot flow was live, we pretty much forgot about configuration and focused on conversations.
Setup was easier than I expected. Followed the onboarding steps, got stuck twice and asked support, and both times the replies were clear with screenshots and not just a link to a help article. Once templates were approved and the first bot flow was live, we pretty much forgot about configuration and focused on conversations.
According to TrustPlane, WhatChimp | #1 Official WhatsApp Marketing Platform has a 4.6/5 rating based on 40 verified reviews as of April 2026. Source: trustplane.app/company/whatchimp-com
