Never received what was ordered after a…
Never received what was ordered after a month. No tracking information and now website is showing as not working/connecting and my NetGear is listing it as a dangerous site.
BJ
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Wowpetsmart
1.050 reviews
Last reviewed: Mar 2, 2026Do you agree with Wowpetsmart's TrustScore? Voice your opinion today and hear what 524 customers have already said.
wowpetsmart.comMember since Mar 2026
Wowpetsmart is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.0 out of 5 stars. Last reviewed March 2, 2026.
Customer Reviews
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50 reviews
Appalling
Appalling! Spent £33 on 2 suppozedly indestructible ducks and they lasted less than 2 mins. Emailed company several times and totally ignored
Wendy Cowie
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i wish i had read these reviews before…
i wish i had read these reviews before i bought 2 indestructible duck toys which cost £13.50 each and a mystery box for £10.99 which stated there would be £119.99 worth of treat. (this should have raised alarm bells!)Order arrived eventually (2 weeks) but only after an email chase which i didnt get a reply to. Ducks turned up and the mystery gift was a small toy worth a fiver if that!the 1st duck lasted 3 minutes before he had it open and stuffing out. it is soft cotton that isnt going to stand up to anything. straight in bin along with the other 2 things as pointless giving him them as dangerous. an expensive lesson. do not buy anything from here!
Marc
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Poor quality
Poor quality. Didn’t last long. My granddaughter’s small dog played with it a lot and it the head came off and stuffing everywhere. Very disappointed.
Mary Heston
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I cancelled my order immediately when…
I cancelled my order immediately when the postage was added. But I’ve sent emails daily cancelling with absolutely no response from them. However to-day I had an email saying my item was in transit even though I cancelled. Still no response from them I have no idea what to do now.
Mrs Donovan
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Rubbish toys & the company lies to you
I spent $130 on dog toys that are "Indestructible" & they were destroyed within 5 minutes.No refund available only order more & we will send them to youDO NOT BUY FROM THIS COMPANYthe product is rubbish
Trish
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SCAM company.
Paid for toys for my dog, and NEVER received them..I called and got no answer. Wrote an email again no answer.
TJS
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terrible cheating company
terrible cheating company, never fullfill your order, a complete scam. never reply to inquiries
Sorrick Alan
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Dangerous and unsafe toy
Dangerous and unsafe toy, calming duck.. My dog managed to make a hole a pull out the squeak which was attached and taped to a plastic bag, luckily enough I was there to pull it out of his mouth, this could of easily of lodged in his throat and suffocated him.. Very very bad unsafe and dangerous toy, I definitely recommend not buying this product..
Annette Lewis
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I was scammed and they will not answer…
I was scammed and they will not answer emails. I WANT A REFUND !!! MY DOGS DESTROYED THE DUCKS IMMEDIATELY !!! They definitely lied and scammed me !! I WANT MY HARD EARNED MONEY BACK !!!!!
Tammy Farmer
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Delivery time took 3 week plus
Delivery time took 3 week plus. Quality of the chew toys was lousy! My lab destroyed them in about 20 minutes. A complete waste of money!
Ted Herford
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I’d give a zero if I could
I’d give a zero if I could. Ordered Dec 3, still not here and no response on their end after me calling and emailing multiple times.
Sandie
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Scam
I never received my order or any information from the company other than the original email after they took my money . I highly recommend never ordering anything from this company .
Elisa Guidice
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If I could give a zero rating I would
If I could give a zero rating I would. Got the toys on in today that I ordered for my dog and it took them all of two minutes to destroy one of them. Very poorly made should’ve read the reviews before I ordered them. Saw them on Facebook. Of course you know ha ha ha if it’s on Facebook, it’s true. Don’t buy it. Don’t even think about buying it, don’t even refer it to anybody to buy it. Piece of junk.
Amy Osborne
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Ordered the comfort ducks (4) early…
Ordered the comfort ducks (4) early Dec. No response from customer service on non delivery 4 times…. wish I had checked trust pilot before ordering because the complaints are common. Filed a dispute with my credit card. No way to get updated tracking. Just got the package on dec 30, and they are pretty junky. AND they HAVE NO contents label and because of this negative experience I have no confidence now they are safe for the dogs.
Got Taken
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@wowpetsmart rip off
Purchased duck for my dog stated it was suitable for tough chewers, gave on Christmas day, and lasted less than 2 minutes. Can not contact company. Cost £34 @wowpetsmart. Huge waste of money and extremely bad quality. Never use this company or you will be throwing away your money.
Katrina Mcclean
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NO STARS
If I could give NO stars I would. I saw these items on Amazon but due to past experiences I ordered directly from the company -- first mistake. .. then finally got the order and it took my dog about 15 mins to destroy an "indestructible" toy
Cindy Jay
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Dissatisfied
I purchased 4 and my 5 month old 26 pound puppy had them torn within 24 hours was told to replace would cost $7.99 each or would need to spend $35 in new order still have not received the mystery box I ordered would not recommend these for anyone given them a 1 star is being kind
Mary Madgett
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The store (WOWPetSmart) and website are a scam.
On 12/14, I ordered some dog toys for my pup's second birthday. The tracking information they provided (without a shipping company name) indicates that my toys were delivered on December 19, 2025. The package is nowhere to be found. I emailed customer support on December 19, 2025. No answer. Called them at the customer service number listed on the receipt. "The Google Customer is not available." I found them on a Facebook ad. Norton blocks their website, saying it could be a fake e-store.
Alan Rackson
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Zero stars
Zero stars. This company is a scam. Placed order several weeks ago. No products received. Phone is non-working google phone and no response to email. If they tell you your order is on the way, it's not. When you click on delivery status, it takes you back to their website. Stay away from this company!!!
Liz
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Cite this page
According to TrustPlane, Wowpetsmart has a 1.0/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/wowpetsmart-com