agua
I need these two things to live. Thanks so much for existing 💙🦷sorry there’s no white heart emoji so i had to use a toof
TixBowie
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Air & Water
4.850 reviews
Last reviewed: Jun 22, 2021Do you agree with Air & Water's TrustScore? Voice your opinion today and hear what 133 customers have already said.
www.air-n-water.comMember since Mar 2026
Air & Water is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.8 out of 5 stars. Last reviewed June 22, 2021.
Customer Reviews
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Really great company
Really great company, thanks
Ferdi Johnson
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These people really work with you !!!
These people really work with you !!!
Samantha Maier
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I'm satisfied with the service of this…
I'm satisfied with the service of this company. The assortment here is large enough, the prices are acceptable, there is an exchange and refund, I think that I have managed to set everything correctly and conveniently for customers.
Mallodred
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I made a purchase just recently
I made a purchase just recently, and I got a good device, full set, instructions - everything is in place...I liked that the manager of the company really tried to help, did not offer the most expensive models, took into account all the wishes, it seemed to me a very pleasant detail ...
Totalich
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Top Notch company!
Top Notch company!! Great stuff
Marcus Guzman
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These people really work with you
These people really work with you. Thier products are well made however should anything go wrong they are there to help!
Deborah
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The NewAir customer service team is…
The NewAir customer service team is very efficient and friendly. Like them.
刘世英
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NewAir AI-100S Ice Machine
We purchased an ice maker last year and it worked wonderfully... for just one season. When we tried it again this year, no ice. We contacted customer service and they deserve 5 stars for great, fast customer service. They are sending out a replacement. However, we would not rate the product the same as it only lasted a few months of use and we had to pay for return shipping. Hopefully this new unit will have more years to it.
C C
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NewAir AI-100R-BL Portable Countertop Ice Maker
I ordered a portable ice maker from these guys and there was a mix-up on the order where I didn't get the order nor did I get anything from them explaining what was going on. I contacted them via email and they responded relatively quickly and asked that I call them to resolve the issue. At this point I was quite unhappy with how things were going, hence the removal of a star from the rating.I spoke with Christine in customer service who is the reason they get 4 stars instead of 1 or 2. She quickly looked into it and offered the same model in a different color, which wasn't a big issue for me. I would give her 5 stars and whomever handled my order up to that point no stars.
Shane Gehring
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Purchased ice maker for my outside bar…
Purchased ice maker for my outside bar 2 years ago ....makes perfect fast ice....this year when I turned it in the fill water sensor stopped working...called customer serve....no wait time, live personable representative that knew the product and is shipping me the part with step by step instructions.....you never see that type of customer service anymore.....Love it
Robert Gemellaro
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Superb Customer Service
Unfortunately my Eco Spin has got a small issue after several months of using but fortunately it was still under warranty. I emailed the customer service with a picture of the damage and they promptly replied. Robert was an excellent representative. He took care of my return and replacement immediately and made the entire process a breeze. I feel confident that I will continue to enjoy using their product under such an exceptional customer service.
Hide Sodeyama
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“GREAT CUSTOMER SERVICE!
“GREAT CUSTOMER SERVICE!"WE, AS A ELEMENTARY SCHOOL purchased a NewAIR ICE MACHINE a few month ago for our health room. The screen was not working. I contacted customer service and was promptly replied to by Robert with a solution. Really happy to see this level of efficiency and customer service! HE did everything possible for us to replace our unit and keep our school with ice machine all the time , what is supper important for our school and kids .This is the best place to do shopping plus Robert is the best person to provide excellent customer service .
Nadia
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Great Customer Service.
Great Customer Service.
Matt
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good customer support team
good customer support team, respond quickly.
Yi Duan
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Great customer service
We bought a nice maker and my wife loves it calls it her girlfriend but it something went wrong with it and I called customer service and they will smooth sailing from there wonderful people to deal with Genefer the best
Julie Oss Foyle
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Satisfied customer
Thanks to Christine from Customer Support for her kind assistance.
Ginette
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Great Customer Service!
Christine was so wonderful and easy to work with! Great customer service and great attitude!
Christin
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Sous vide quit, great company response
My sous vide immersion cooker quit working after 8 months of reliable performance. I contacted the company asking if there was a reset as the device displayed an F1 code. After trying a reset, which did not work, they arranged to send me a replacement unit at no cost. I found customer service to be friendly, responsive and professional. I certainly would buy from this company again.
Kevin Bail
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Great customer service
Great customer service
Jake Czelada
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Cite this page
According to TrustPlane, Air & Water has a 4.8/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-air-n-water-com