ABSOLUTELY TERRIBLE!!!
ABSOLUTELY TERRIBLE!!!! Was offered a trail for £1 for a month, first job we had in was a well known vehicle, no wiring diagrams availible. tied to contact support, no reply, tried to call numurous times, no answer. told them i dont want to go ahead with the platform as customer service is just piss poor.no reply to me and sent me a invoice for £1800 and started taking money out of my bank! have phoned numerous times over the space of 2 months trying to resolve and just keep getting told this is with the cancellation department.2 months later my bank is still fighting with them to get money returned
john borkett
It is a big scam the app
It is a big scam the app. They get you with the trial and after you can't cancel for a year. They don't offer what they advert, most of the cars you can;t find any diagrams. It is a BIG WASTE OF TIME AND MONEY. Marian FarcasFGM Garage Limited.
Marian Farcas
I would give it no stars if I could
I would give it no stars if I could. Did the trial for £1 thought it’s not worth it so cancelled . But still took two months money. Do not use them. Shocking service.
White Chris
Arnoldas
The page freezes on personal information until you reselect the same car again, the subscription cannot be canceled. The instructions and codes mostly don’t match, the controls are terrible.I 100% do not recommend this to anyone.
Arnoldas Budrius
Biggest scamers company....
Biggest scamers company..... do not use them.... rubbish system and Biggest scamers in the world!!!!
Mario MadMario
they suspend my account after payment
i paid for one month trial but they suspend my account after just 3 days , very disapointed
autodiag
AutoData scam company see text awful
Scan Company stay away from the them,We tried a trial of autodata for 7 days for £1 and they told us to cancel send email to Accounts@autodate etc and then after we did we got a email back from accounts saying we cannot cancel your trial email cancellations@ autodate etc etc and that arrived after our trial period and they took £150 from our bank account and we have phoned the bank and they blocked any further monies to this scam company WARNING DO NOT FALL FOR THE SAME SCAM
Kevin Marchelak
SCAM COMPANY
SCAM COMPANY, didn’t have the information I needs about headlight wiring. Put in a request to cancel 7 days ago and they are still trying to take payment. 14 times in the last 3 days also at silly o’clock like 3 in the morning. Desperate people. Called today spoke to a Moses with no people skills what so ever fogged me saying I have to wait to the case I raised. Asked to remove my card said no he can’t then asked for manager no again. I’d stay away SCAM SCAM SCAM SCAM SCAM
martin little
If i could give e less stars I would
If i could give e less stars I would. This company is scum. Thieves. Robbing me . Their userface sucks. The information is rubbish and after you try to cancel after 3 days they tell you NO cancel after 12 months . Scum. Go to logicat. Ten times better. And cheaper
Banto Kiss
What a swindle
What a swindle, they are able to increase their subscription fees by any amount mid contract and you are liable to pay regardless of the size of the increase, you are not able to cancel the subscription without paying the full year including the increase. Just had notification of a 11.40% increase – no wonder everyone is finding tough at the moment.
Bill
Mediocre product doesn’t deliver what…
Mediocre product doesn’t deliver what is advertised. If you’re a computer wizard you can find information but for the average user it can be less than straight forward. Zero customer service any complaint or query is responded to with an irrelevant link. Query closed down as responded to with zero response-not ideal when they roll over your contract at a ridiculous increase and won’t respond to queries! Also zero points for loyalty here so you would be better to cancel each year and take advantage of new customer rates apparently 😉
Terri Cuff
Poor after care service
Poor after care service Poor Communication Very Average ProductPoor and Dodgy Contract on a 12 months Rolling contract . Good luck exiting the contract amicably Plenty other Company’s out there to use
Mark B
poor a technical company that cannot…
poor a technical company that cannot send wiring diagrams.do not respond to emails or will not ring you back.
andy harrison
Autodata provided no wiring diagrams…
Autodata provided no wiring diagrams for most European make & models, support does not care and they wont cancel your subscription or help in any other way. When emails get sent with difficult questions, there is no replies offered. Dont make the mistake we made. Stay away at all costs, there is no real benefit to your business.
Martin Westwood
Waste of £1
Pretty bad experience. Next to nothing for my car, just a fuse box diagram which was different to what my fuse box layout is. Asked for my £1 back and was refused. Waste of £1.
Mr Stuart Tucker
@Autodata_Group I have used Autodata…
@Autodata_Group I have used Autodata for many years the product is excellent unfortunately I wish I could say the same about the customer service, I am disgusted, I decided that I would like to enquire about upgrading to enable my staff to use it on more than one pc, I called and asked the question, I was then told its not possible as my contract had renewed and I would have to cancel it first and then renew with another contract, I was then given another telephone number to phone, so I called and they told me that I couldn't change the agreement and would have to wait until next June, i received and email regarding the renewal 2 days before it was due, and called 2 days after the renewal, I have emailed complaining about this nobody has responded, there are other companies trying to sell me there product for half the price,I have stayed loyal to autodata as I like the software, I also find it so disappointing that I am being offered autodata than I am paying now, I have not signed anything to agree this year's contract it's not been discussed with me, how can any business presume the customer is happy and just go ahead and take the subscription fee and then tell them you can't cancel as its in our terms and conditions its disgusting
James Baughan
Worst system
Worst system, they dont even have my car model from 2018 and they advertise they have more than 5000 models, SCAM SCAM SCAM
Dchopin América
Expensive
Using Autodata and I have to say a good system but the price is utter extortion and greed, Hayes is MUCH better value
Darren Street
WORSE COMPANY YOU CAN DEAL WITH .
WORSE COMPANY YOU CAN DEAL WITH .TO CONTACT THEM IT WILL TAKE HOURS, ONCE YOU ARE THROUGH, IT WILL TAKE YOU ANOTHER HOUR TO EXPLAIN WHAT YOU'VE ALREADY EXPLAIN TO PREVIOUS 5 SUPPORT GUYS AND NO ONE KNOWS WHAT IS GOING ON.TOTALLY USELESS. I WISH I DIDN'T HAVE TO GIVE ANY STAR AT ALL!!
Moorlands Garage Services
Sent them an email asking if I could…
Sent them an email asking if I could purchase a wiring diagram for my car, no reply ever. Tried ringing them, long queue of other people (which is fair enough). What isn't fair enough is not replying to me. That said, just reading some of these reviews I think I'll stay well away. Really sorry to those involved with this crowd. Autodata used to be brilliant, not anymore sadly.
shaun bryan
