Really bad customer "service".
Over the past week I spent hours on hold (or giving a call back number so that someone would call--which didn't happen) trying to get information about why Banner Home Health shows that my 74 year old husband does not have an account after nearly two years paying a monthly bill for at home supplemental oxygen. Nothing has changed, i.e., insurance is still the same, the equipment he needs is still the same--but the online portal shows there's no account. I've spoken to three different people in customer "service" who don't have an answer. The last person said they will "escalate" this to management and if they haven't called back within two weeks I should call them. I'm beyond frustrated. I'm just trying to do the right thing by paying the bill to ensure that my husband continues to have access to the oxygen concentrator that keeps him alive.
S Harrell
Let’s start with no employee…
Let’s start with no employee introduction or identification verification from healthcare providers to patient or to verify patient, there was NONE! The egregious HIPPA violations, literally one after another after another, zero patient privacy. I went in for what I thought was possible foot fractures and have never had or experienced such twisting, pulling and prodding during an xray much less a foot xray. (I used to work in an excellent hospital in Diagnostic Imaging, although they did not know that.) After what I believe to be possible false readings due to someone coming up and asking me if I had come in for something totally different with a different name, I was sent to Ultrasound for possible clot. One leg was examined by a student who go kept acting as though she had found something, leaving the room several times to bring in several different techs to examine her findings which were negative I guess, according to the techs. After waiting for an hour to be taken back to the hallway I was in, I was asked if I knew where I came from and where I should’ve returning to. Once making it back to the hallway I could see the results were in but waited two hours to be told, “ Everything was negative and they were passing the buck. To follow up with some other doctors.” I said I’m in pain and had requested blood work to which I was asked, “ What are you wanting us to find?” By the doctor the one and only time I saw her, although she is not the doctor on my one discharge paper that has no results listed, not even a bp or temp. As a new patient and new to the area, I was not asked about ANY previous health issues nor was I asked about any medications prior to being handed ibuprofen and two norco pills. In the hallways there were dozens of healthcare providers and students just hanging out together, laughing, complaining and being loud. It was like a party while there were extremely sick people around. I have never seen such medical negligence in my life!
Amy Turner
If you want to get your blood pressure…
If you want to get your blood pressure up, try to call Banner on the phone to initiate service as a new patient or to communicate with any of their providers. Their firewall to prevent communication only frustrates! If you have a choice, go anywhere else!
Chris
Shocking bad handling of patient info.
Depressing to read the other reviews here, not only the people who had suffered due to this company but the people who have experienced the same issue I have.I've been receiving information about patients of this company despite not being a US citizen and not being at all related to any of them. I reached out to their privacy department who have told me that they don't see any issues and that they will continue to send sensitive information to me despite being told I am not the intended recipient.
GW
No way of contacting them by email
No way of contacting them by email, and as I'm not in US I can't phone them.Round in circles on chatbot with no way of talking to an agent. DreadfulThey have breached customer confidentiality by sending me personal medical details of one of their customers. I have no way of resolving this.
wz
Appointment only
I took my wife to Urgent Care Banner for an excruciating earache and was told they only take patients with an appointment. Why do they have the name "Urgent" when you have to make an appointment and are told they have an appointment open for the next day. What a joke for medical services.
Clifford McCrum
My husband is 75 with serious heart…
My husband is 75 with serious heart related issues. He need try stay calm. He also is very sick with other issues. They put him in a room fixed for one but 2 beds. One tv one remote one phone but 2 people. So at 11 pm they brought in a violent screaming cussing man put him in the room with my husband.The man had to be tied and howled all night yelling. My poor husband so sick and was in great fear for his safety all night. I got my husband moved complained next day. This is elderly abuse. I will be filing a formal complaint and inform his insurance. I tryed calling house supervisor only to get the run around.
Nancy
Lied about using federal workers comp
Lied about using federal workers comp, asked for me to do the paperwork that workers told me I can’t do, “the medical provider must do this” Then after months, they tell me that since I didn’t make workers comp do something they said they don’t do, my only option is to use my personal insurance and pay thousands in copay. Now I have to start over with a provider that actually does workers comp, can’t pay thousands just because paperwork is hard.
Cathleen Lowe
Really Bad!!!
The few times I have used Banner Urgent Care, Primary Care, and a surgical center I cannot recommend them. Urgent care was satisfactory, but the others were really, really bad. I also received a bill because they screwed up and I now get to hassle with straightening that out. The primary care I received was extremely rushed and the Dr. didn't listen at all. I walked out with a bunch of referrals I didn't want or need. Now I am being pestered by all the companies. They sent referrals far from my home? Why? I'd rather not have primary care at all than this garbage. I'm just going to go to Urgent Care for prescription refills. I have a PPO, so I don't need a "Referralist". That's all they are. I'd rather have an app telling me when to get tests done rather than this.On top of this a couple years back a surgeon warned me about Banner. Said doctors were leaving because quality is so poor. I didn't believe him, but I do now. I'll be staying away from all their facilities if I can.
Ja Koe
Great experience
I originally called over to the clinic in Peoria on Plaza Del Rio Blvd. I had the very nice opportunity to speak with Hannah! I explained to her that I was a patient, I discovered through a self exam a bump on my right breast! Before that I called to see someone in imaging. I didn’t have any orders but I was given an appointment for 12/9 at Banner Lakes, which turned out to be a fiasco!Needless to say, Hannah was very very friendly n courteous with my story! She made my appointment so I could see a FNP and get orders 1st, for Banner Lakes! I was so very grateful for this fine customer service! She was a big help! I’d deal with Hannah any day of the week! She went above and beyond and I am thankful she made my day so much nicer! Way to go Hannah! 💞
Angela Hackworth
Nurse Tracey Horrible and racist.
This was my second time here at this hospital and it is the same with the nurses and specially this nurse named “Tracey” she was definitely racist with me and my sister we are latinas, and was completely rude to us in any way. She was complaining about any thing that the patient was asking for. i would definitely make sure she doesn’t get around any latin people because she discriminates, she shouldn’t be working at a hospital if you’re not nice enough to handle situations and be nice to any race of people. Horrible experience never coming again to this location.
Adamaris Lopez
Worst hospital in the world.... Healthcare nightmare and a joke. What day
I went into the hospital the other night was a bad stomach ache having to go to the bathroom but unable to. Everything I did at home from the enema to suppositories to eat and prunes and drinking miralax and magnesium citrate is what they gave me there but I had also did that at my house. Was still unable to go and they release me and let me go home. Still severely bloated and hurting. Are you kidding me? This is a hospital or at least was supposed to be. Very insensitive care team horrible experience. If you have a loved one that is about to receive critical Care there I would reconsider.... They won't get the care they need and they could possibly not let them live.
Cary O'Kelley-Sherman
We went to Banner health for the birth…
We went to Banner health for the birth of my child and they took great care of my wife and child. The staff was tremendously helpful and knowledgeable. I would definitely recommend Banner to anyone who is going to have a child. All the doctors nurses and everyone else who works there was very nice and they showed a lot of compassion.
A I
I am writing to express my…
I am writing to express my disappointment with my bill from Banner, coupled with service I received from Banner. I was in Banner for about 20 minutes, I had a very minor cut which was looked at (after which I walked out of Banner), and for that I was charged nearly $400 out of pocket (after insurance). Again, given the minor degree of my cut, I walked out of Banner very shortly after arriving, but Banner still charged me nearly $400. I am not satisfied in any way whatsoever with the treatment I received given, relative to this bill. The Banner center I went to was in Scottsdale, Arizona. I am not happy whatsoever with my overall experience.
Renee
Poor Customer Experience with Banner Health
I have had so many poor customer service experiences with Banner Health that I finally felt compelled to share online so others may proceed with caution. While I have had one or two positive doctor experiences and appreciated their care, it was rare and isolated. The back office (scheduling and billing departments) must be incompetent because they can't be that malicious. On one visit with a podiatrist, she consulted with me for 10 minutes and then prescribed a lotion. I then received the bill for procedures that I never heard of and were never performed - $450 worth. It took me over a year to finally resolve the matter with many phone calls and emails. Scheduling is a whole other negative experience that I have never encountered before in my life. I recently had to move one of my appointments due to a conflict with one of my regular doctors. The next available appointment? 7 months later to see my own doctor! The typical experience involves navigating through lengthy IVR prompts, waiting on hold for a minimum up to a half hour and then connecting with a remote agent. When I asked if I could go on a cancel list, the response was; "we don't maintain a cancel list, you have to keep calling back every day to see if there are any cancellations". Back east, I can call a hospital, clinic or doctor's office, speak with someone immediately and schedule appointments rather quickly. I don't know if this is just the Tucson health care experience in general (many of my friends and family have had similar stories), but Banner is at the bottom of the customer experience scale. Perhaps they should take a hard look at their patient journey map. If they really cared, they'd have to change their process and improve the experience.7/23/24This is a follow up to my review. The office of my favorite doctor actually did follow up with me and rescheduled my appointment for early September, instead of January, 2025. They would have scheduled me sooner, but I had conflicts. I have increased faith that they are now trying (not sure if it’s the result of this review or my dissatisfaction I expressed with the agent I spoke with) to better serve their patients and there is hope.
Matt Restucci
Banner is much better than a bandaid.
My Experience with many areas has usually been excellent. With health plans and hospitals. My personal experience has been better with Banner than other hospitals over many decades. Emergency Rooms are pressure cookers requiring fast evaluations. The amount of my being improperly Banner evaluated was one time and still deserves Five Stars. My most recent experience started Sept 8, 2023.My visit Saturday was in response to an ER Sept 9 experience from another group.It was most important that I have a realistic picture of what I must contend with.Getting through on the phone and interaction was superior as well as Emergency Room and then care once inside.With Banner they seem to do more with less and none of the questions being voiced numerous times.My reaction was, staff is better coordinated. It also permits faster services.
Persop
