BaubleBar is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 3.2 out of 5 stars. Last reviewed February 24, 2026.
The bracelets we got were really beautiful but I unfortunately had an issue with one and Chani with customer service helped me so quickly it was amazing. I couldn’t have asked for the situation to be dealt with in a better way. Definitely earned a lifetime customer.
Love my personalized tote that I’m using for pickleball! The front pocket had weak stitching and tore but I reached out to their customer service # and Baublebar went above and beyond to replace the bag. Exceptional customer service that deserves a positive shout out and a super cute bag. Will definitely purchase again.
I have been shopping with Baublebar for probably 10 years now. I got a custom phone case as a gift (replacing the same one I had for over a year), within a month of use, the sides of the case have become completely discolored. I reached out to CS and was told this is "normal wear," after 1 single month of using it and costing $75, this is a joke of a response and so upsetting. I expected more from this company, my mistake.
I jumped on the BaubleBar trend and ordered a bunch of pieces. All said to be gold plated. The Olivia Collar necklace made my neck burn and itch after a few hours of wear inside to a show. Not outside sweating either. Inside a circus tent at night when it was 50s out. The Miley bracelet turned my wrist GREEN after I wore it to an event outside. Again, not a wet event or anything where I was sweating. Just normal event outside, chatting with people, and it was 70s out. MY WRIST IS GREEN!!! I’m so annoyed and disappointed and worst, their site doesn’t accept reviews or at least I couldn’t write one on any spot I could find. Now I’m getting ready for my Valentine’s Day dinner out and I have a green wrist and an itchy neck. I’m not even sure I can wear the rest of what I bought from them without issues going forward. I did get some pieces that said over sterling so I pray those work better but still, in 2026 after a few hours we shouldn’t have people turning green. I wanted some fun jewelry to mix into my real stuff so I could have a few more trendy pieces without spending a fortune.
I bought four bracelets for Christmas gifts and they have already turned and look horrible. Over half of the gold on the beads on the bracelets have worn off with everyday use. Unfortunately these were gifts for my daughters and now they can no longer wear and it’s only been a month an a half.
Chani was beyond helpful, and super fast!
If I could give a minus I would. I ordered a custom Disney headband after Thanksgiving. It is so top heavy. It falls off if you move your head. I contacted customer service right away. 3 months and absolutely nothing has happened. Do not buy from them. Their customer service is terrible.
I’m from Canada and I ordered an item for my daughter. But I was struggling to get it back over the border to return it. She received two of the items. BaubleBar was absolutely amazing to deal with. Their customer service was fantastic. They took care of me so well and also refunded my order. I would definitely order from them again. Thank you BaubleBar
BUYER BEWARERead better business reviews before spending too much time or money with this company.I ordered 2 (expensive!) totes that I chose to personalize. When i placed my order, I immediately realized that I had made a mistake with one of them. I IMMEDIATELY (within one minute of order confirmation) realized this mistake. I reached out via email (my only option, I could not call…) to ask for a correction to my order. I received confirmation that my email request had been received and to “please not send additional messages” in order to not complicate matters.I waited for a response which I did not receive. I checked email a few times afterward to make sure I hadn’t missed anything.I assumed that they had corrected my order and would make it right.I just received my order and it is the original incorrect personalization.I immediately reached out to customer service asking for a solution and they basically said tough luck- no returns -exchanges refunds/ changes you’re out of luck.I explained my situation and was told, so sorry-not sorry.Ridiculous
If you order anything customized, do not expect it to be shipped in 5-7 days; expect 2 weeks later, and then expect it to arrive another two weeks after it has been shipped. Super disappointed in the lack of communication in how long items will actually take to arrive if I knew I would’ve never bought this product.
Very poor customer service. They will not offer returns on certain products. I wanted to exchange an item due to a bad fit, but they refused.
Ordered a custom ring and it was delivered damaged. I emailed the Customer Service team and within minutes, I received a reply back wanting to help and make it right. Chani was wonderful to work with and I appreciate the quick replies and easy communication.
Customer service was great! I had problems with a necklace and they did not hesitate to help me out quickly!!
I love their jewelry! I’ve gotten pieces for weddings and just every day wear. Their customer service is top tier!! I had an order issue and Andrea was kind and super efficient! Forever a customer!
I mistakenly ordered a necklace with the wrong options. I emailed through their Help link asking if they could change the order since I reached out witin a half hour of placing the order. They got right back to me (on a Saturday night) and said, while they could not modify an order, they did cancel it and immediately gave me a refund.Very happy with their fast and personal response. Because of the day and time, I did not expect to hear from them until Monday, so pleasantly surprised. This shows me they're a company I will happily do business with again
Love the products, super cute and hypoallergenic for a sensitive girlie like me. AMAZING customer service too!
My friend ordered a necklace from Baublebar for me as a gift. As I was attempting to put it on, it broke in my hands. I emailed the company and they gladly reimbursed me. The company is quite easy to work with, which is a plus. However, when I received a new necklace I was able to wear it for about an hour before it broke. I have to admit, I am not very impressed with the quality. I am grateful for the customer service, but I would watch out for "cheap" quality.
Buyer Beware- I bought my granddaughter, a personalized necklace and a personalized bracelet with her name on it. These were Christmas gifts for 2025. Within one week of wearing they were showing signs of pink rust. When she contacted Baublebar, they told her there was nothing they could do to help her.
Ordered 8 necklaces and 3 bracelets the first week of December, finally received the last of my order on Dec 29. I missed holiday gifting. The birthstones were incorrect to what i ordered. I ended up having to give a ruby bracelet and a garnet necklace together since that is what as sent and i needed a gift for my niece. The stones were glued in off center and look very cheap. The 14k gold of a birthstone necklace was different than the gold color of the initial necklace. So those can’t be worn together. The bracelet was very small but thankfully i gifted to a teen. I wouldn’t order again. Glad i got sale prices 75% off. The pieces do not look like mid range fashion jewelry like Kendra Scott which is what I thought it would be.
Great products, and amazing customer service. Any time I have reached out with an issue they have been responsive and provided a reasonable solution. Most recently Amelia was super helpful when a product did not ship on time. Have ordered many times and will continue to be a customer!
According to TrustPlane, BaubleBar has a 3.2/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-baublebar-com
