Do you agree with Cathay Pacific Airways's TrustScore? Voice your opinion today and hear what 666 customers have already said.
Cathay Pacific Airways is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.7 out of 5 stars. Last reviewed March 4, 2026.
Fight gets cancelled. No refund nothing. After a lawyer demands they paid. Terrible company. I would never fly with these amateursAlso cause of delays we missed our connecting flight with them. Also no refund. Nothing.
Flew YYZ to HKG return in Business Class Service was just about non-existent Food was just about inedible Crew were okay but could not speak much English so it was very difficult to ask for anything. Thay just need to be better trained on international flightsProbably would not fly again with Cathy Pacific
Should I thank you for doing nothing?I think it would be optional if want to go elsewhere but not take a trip with the airways that lacks of flexibility, accuracy even procrastinating to send a system mail to change your personal informationIt's a joke not airways, okay?One star was my overrated score
Flew Los Angeles to Hong Kong and back in premium economy. The only good thing about my flights was the extra leg room. Food was basically inedible, and service was lousy. Crew are polite, but that's about it. They are ineffectual and really don't care. Plane was shabby and clearly from the 1990s. In flight entertainment was unusable as the devices are SO old and don't function. Many things are broken and or don't work. A bad experience overall. And this is in PREMIUM!
Awful experience starting from the London. learn to smile. that will improve the service. was late for four hours. Had to pay extra for the approved allowance of weight as it was in two baggage. worst air line experience. DO NOT FLY IN CATHEY PACIFIC
We travelled from Heathrow to Hong Kong in mid January and returning end of January. We was in economy. The cabin crew was great in both directions. Meals was hot and filling. Drinks was offered an many times during the flight. There was plenty of room between the seats, well for us we are 5ft 7. There was plenty of movies and TV series to watch as well as games. Thank you Cathay Pacific. We will be booking with you next time we go on Holiday.
Won't travel with Cathay Pacific again.Travelled London Heathrow to Hong Kong return.The most uncomfortable economy seats I have ever travelled for a long haul flight. I am only 5ft 3, and the seat length did not support the whole length of my leg and there was hardly any padding both on the seat and back of the seat. No lumbar support at all.Two hours into a 14 hour journey, I thought I would need to stand for the remaining 12 hours, and frequently stood during the journey.All the extra leg room seats were occupied by people just over 5ft. I could see tall gentleman struggling the whole journey, as they could hardly fit into the seat pitch. I had a tall gentleman behind me, whose knees dug into my back the whole journey, which was not his fault.The temperature on both inbound and outbound journeys was approx 30 degrees or over, with little or no aircon. There are no air blowers for each seat.There was only two meals on the 14 hour return flight, with no offer of drinks or snacks in between meals on the flight.The cabin staff I have to say were great on both legs.
the airport staff in Mumbai. They all want some under the table money I guess. I was harassed for having a carry on as well as a back pack which they asked me to weigh. In contrast leaving from Toronto no one asked me about my back pack but even added my carry on to the check in. But the Mumbai experience really soured my taste about Cathay. They should seriously look into this unless a top amangement person is involved. On the plane the staff were nice and friendly and unlimited supply of Chivas Regal.
I recently attempted to book a flight through the Cathay Pacific website, but the experience was incredibly frustrating due to a persistent technical failure in their payment system.Every time I reached the final checkout step to enter my "Safe Key" / OTP for verification, the site would freeze, go to a white screen, or loop back to the beginning without processing the payment. I tried multiple browsers and devices, but the "payment loop" glitch made it impossible to complete the booking.I contacted Cathay Pacific customer service for assistance, hoping they could honor the online price over the phone. Instead, they quoted me a fare 40% higher than what was advertised on their own website. They then deflected the blame, insisting I contact my bank.I called my bank immediately, and they confirmed there were no blocks, no attempted charges, and no issues on their end. The problem is entirely with Cathay’s payment gateway.After wasting hours trying to give Cathay Pacific my money, I gave up and booked with Emirates instead. The fare was slightly higher, but their website worked instantly, and my card was processed without a single issue. It is unacceptable for a major airline to have such a broken booking infrastructure and then penalize customers with higher phone fares for their own technical failures.
1) Their app was a big let down: trying to get a password sorted was painful. Followed their criteria and the app still said "not secure" enough though all the criteria were met. When I chatted with the helpline, they said on occasion, their actual criteria is higher than what is laid out. When asked about the actual criteria, they said it was a secret????? The expectation was to keep trying to form a password???2) At Hong Kong International Airport, the ground staff shunted us to use the app to check in luggage. After the ground staff tried for a long time, they couldn't get it to function and asked us to use the manual counter. In summary, they are still testing and the functionality is really quite lousy.3) Inflight entertainment is dated4) Food quality was poor.5) The quality at Cathay Pacific is really far below their near rivals from Emirates, JAL or SIA.
What an ordeal,700 pounds of obsessive no-reply marketing emails supposing that i would have spent my holiday reading about the wonderful world of Cathay airline this and that ,up and down and i did not even get a bar code after the ceck in??!..Is this the famous Cathay airline?I'll stick to easy jet!.Most user unfriendly website that traps you into a membership processing you as a can of spam on a production line and that's how i felt being shoved accross the ocean like lifestock.Bullied by rude crew with no manners,addressing you short of ordering you behind their face masks.Stuck in the worse seat,at the end of the craft with someone breathing acidic garlic on me from Honk Kong to London,i must have locked my self in the toilet around 15 times just to breathe free.Total lack of human touch,so impersonal and regimented,i would not wish such an experience to my worse ennemy.Took me a week to recover from the flight and ,as soon i was ready,i deleted my account and cancelled my subscription
Poor service with cleaning plates from passengers after meals on LAX-HKG round-trip. Numerous passengers actually getting up and taking plates to galley after meal. My infotainment system malfunctioned during 14 hour flight. Loud talking across cabin at 2am on despite most of us wanting sleep. Underwent another screening at HKI for connecting flight even though screened at origin. On return to LAX one more additional security screening at gate as well (total 2x at HKI for return to LAX). Both flights saw inability for pilots to avoid continuous and sometimes moderate turbulence even in middle of cabin. Baggage claim took 45 minutes at LAX, longer than I have ever waited. Never will use them after over 10 cross-Pacific flights this was the worst airline I have used.
1 checked bag for flights to US! Ridiculous price to upgrade to economy flex. This has to be a candidate for worst flight.
I've never had such a terrible flight as with this airline. They gave me a terrifying experience. When the plane arrived, they made me sit at the airport for 24 hours. I had to lie on the airport floor. I was very scared and exhausted. Do you want to experience something as terrifying as I did? Then experience this horror for yourselves!
I have a very bad experience with CX for the route of Vancouver to Hong Kong anf HK to Vancouver The have run out of food choices on both flights. i was sitting on the fifth row from the front. i don't understand how this can happen. Also the food choices are not impressive at all. The food that was served was not hot either. They gave you only one small bottle of water for the whole flight. When I asked for another one. i was told that they have ran out. They asked me if i want some tap water from the dirty water tank instead. This is really unacceptable.
I had a great flight from LHR - HKG two weeks ago but on reflection that was simply because it was a quiet flight and I had a row to myself. Plus - the A350 is undoubtedly a much better and more spacious experience.Last night, however, flying from HKG - LHR on a Boeing 777 was probably one of the worst long haul flights I've endured. The 3-4-3 configuration is SO TIGHT - you can't even walk down the aisle without hitting someone every metre.The space in economy is akin to an EasyJet flight, and the crew were so unfriendly - they would wake people up to put their blinds down and they woke me up (during the very short time I actually managed to doze off because of the discomfort, and I'm only 5'3!) to make me put my chair up straight so the person behind could eat their meal. This hasn't happened to me on other airlines so I was surprised (and angered) by this. Bearing in mind I didn't eat any meals on the plane, it felt like I was asking for the world on the 2 occasions I asked them to fill up my water bottle - and I have no idea where that water comes from but it does not taste fresh or healthy. Next time I do this route I'll be choosing to go indirect via the middle east, absolutely shocking service from Cathay.
What a amazing first impression of airline at check inHighly skilled and professional agent helped us and give us our desired seats as well as attentively looked into my kids needs Well done iqraAnd lounge team
Flight from Hkng to Toronto today. I've asked for bottled water three times from three stewardess in a span of 2 hours. All said they would look and come back to confirm. Crickets! (nobody came back).A male steward even have the audacity to throw tantrum when I refused tap water. Who offers tap water in a plane?Meal was also served 1.5 hours before landing. 20 minutes before landing, they are still collecting trays, by hand, from passengers. Very unsafe.Not your best performance to date. Also, not coming back to passengers after confirming to look into it is unprofessional.
Areenha Akram had been very helpful in our journey!!! She was very warm and friendly, and I feel very safe having her help out with my travel troubles.Cannot thank her enough and wanted to leave a review here to show my appreciation.
Extremely disappointed with Cathay Pacific. My flight from London Heathrow to Hong Kong was delayed by over 2 hours, and the support was non-existent. No vouchers for food, no updates from staff, and absolutely zero assistance while we were stranded at the gate. When I asked about compensation or support, I was ignored. For a "premium" airline, this level of service is a joke. Avoid if you value your time and basic passenger rights.
According to TrustPlane, Cathay Pacific Airways has a 1.7/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-cathaypacific-com
