EVGA is an online company. Based on 120 reviews on TrustPlane, it has an average rating of 2.3 out of 5 stars. Last reviewed September 16, 2025.
I do not get the bad reviews personally, but I cannot speak for them obviously. I had a very good experience with the customer service, my PSU died out of nowhere within the warranty period; I had to send it to Germany (from Holland) and within a week I received a new one. The online forms were easy to fill in, even though they could improve on it slightly.
I do not get the bad reviews personally, but I cannot speak for them obviously. I had a very good experience with the customer service, my PSU died out of nowhere within the warranty period; I had to send it to Germany (from Holland) and within a week I received a new one. The online forms were easy to fill in, even though they could improve on it slightly.
been trying to jump thought hoops to get a power supply replaced for years and can never seen to get an address or competent instructions to send it back for replacement. gave up over a year ago, but am going to attempt to navigate there impossible rma procedure again.
been trying to jump thought hoops to get a power supply replaced for years and can never seen to get an address or competent instructions to send it back for replacement. gave up over a year ago, but am going to attempt to navigate there impossible rma procedure again.
Diabolically bad.Used to be one of the best in the business, customer service WAS sh*t hot. But now have become one of the worst in the business.I was a loyal customer, spending £1000's with them over the years, but now I will never buy another product from them again.X15 mouse had already been replaced under RMA, but I had to pay £15!!! to send it back to their Germany branch(nothing in the UK). And now this new one is faulty with a completely different fault (both faults are extremely common problems on this mouse, it also looks like they've pulled the mouse from sale too).Now they want me to send this one back again at my expense... so i've decided I'm not going to, as doing so again would cost me more in total than the mouse is worth.Garbage company, avoid.
Diabolically bad.Used to be one of the best in the business, customer service WAS sh*t hot. But now have become one of the worst in the business.I was a loyal customer, spending £1000's with them over the years, but now I will never buy another product from them again.X15 mouse had already been replaced under RMA, but I had to pay £15!!! to send it back to their Germany branch(nothing in the UK). And now this new one is faulty with a completely different fault (both faults are extremely common problems on this mouse, it also looks like they've pulled the mouse from sale too).Now they want me to send this one back again at my expense... so i've decided I'm not going to, as doing so again would cost me more in total than the mouse is worth.Garbage company, avoid.
A few years ago I purchased a EVGA Power supply. I replaced my graphics card in my PC with a new one, and therefore needed an additional PCIE cable. I called EVGA, and without any discussion, I told them what I needed. The next day they shipped me a new PCIE cable for FREE. I call that fantastic customer service.
A few years ago I purchased a EVGA Power supply. I replaced my graphics card in my PC with a new one, and therefore needed an additional PCIE cable. I called EVGA, and without any discussion, I told them what I needed. The next day they shipped me a new PCIE cable for FREE. I call that fantastic customer service.
Took my $800 and then dropped support for motherboards including crucial intel update that protects from degradation of cpuEmail support refuses to answer any of my questions just word salad scripts
Took my $800 and then dropped support for motherboards including crucial intel update that protects from degradation of cpuEmail support refuses to answer any of my questions just word salad scripts
The old reliable evga is gone.... they had the best customer service and used the best materials fir there line of computer products. Basically it's all over. I had there Z20 keyboard. Still under warranty. I opened an RMA ticket. Paid to ship it back to them in the original box. My unit had a short in the USB cable. 3 weeks later I get the rebuild replacement in a generic box. It's also bad, it has a short in the volume wheel. So I call at 11:30am EST. I get the message that they don't open until 9:00 a.m. PST. So I wait till 1pm PST. Now I get a message they are closed to call back on Monday. I try between 12pm and 5pm Monday and Tuesday still saying they are closed. EVGA has turned into a joke. I almost forgot I opened a second RMA from their website. Describing the replacement they sent me as defective. I get a reply that they now want a credit card number before they'll process it. The moral of the story is avoid EVGA if at all possible.
The old reliable evga is gone.... they had the best customer service and used the best materials fir there line of computer products. Basically it's all over. I had there Z20 keyboard. Still under warranty. I opened an RMA ticket. Paid to ship it back to them in the original box. My unit had a short in the USB cable. 3 weeks later I get the rebuild replacement in a generic box. It's also bad, it has a short in the volume wheel. So I call at 11:30am EST. I get the message that they don't open until 9:00 a.m. PST. So I wait till 1pm PST. Now I get a message they are closed to call back on Monday. I try between 12pm and 5pm Monday and Tuesday still saying they are closed. EVGA has turned into a joke. I almost forgot I opened a second RMA from their website. Describing the replacement they sent me as defective. I get a reply that they now want a credit card number before they'll process it. The moral of the story is avoid EVGA if at all possible.
Their customers service is trash, product is trash. My USB receiver stop working and they want me to send it back as of they're going to repair it. What a joke, they could just send me a new USB but they want to make it difficult for the customer!!!
Their customers service is trash, product is trash. My USB receiver stop working and they want me to send it back as of they're going to repair it. What a joke, they could just send me a new USB but they want to make it difficult for the customer!!!
had an issue with evga precision x1 with FE led settings not being persistent, emailed them and eventually a week later got 'founders edition was originally and only by NVIDIA.' as a response. brill one lads completely didn't know that. will be using icue and perhaps not buying your products again
had an issue with evga precision x1 with FE led settings not being persistent, emailed them and eventually a week later got 'founders edition was originally and only by NVIDIA.' as a response. brill one lads completely didn't know that. will be using icue and perhaps not buying your products again
X17 gaming mousedidnt know scroll wheels could be made so rubbish until now, good job you suck.ohh that reminds methe Z20 keyboard? I need to unplug it and plug it back in so many times when it freezes? and whats with the random keys that get stuck? imo its pretty embarrresing to make some of the simplest items bad.. maybe you should get some tips from chicony 🤣 ohwell i know better than to buy anything EVGA now.
X17 gaming mousedidnt know scroll wheels could be made so rubbish until now, good job you suck.ohh that reminds methe Z20 keyboard? I need to unplug it and plug it back in so many times when it freezes? and whats with the random keys that get stuck? imo its pretty embarrresing to make some of the simplest items bad.. maybe you should get some tips from chicony 🤣 ohwell i know better than to buy anything EVGA now.
I've been waiting for a response to my ticket for a month and a half. Unacceptable
I've been waiting for a response to my ticket for a month and a half. Unacceptable
According to TrustPlane, EVGA has a 2.3/5 rating based on 120 verified reviews as of February 2026. Source: trustplane.app/company/www-evga-com
