Do not use this service!
If I could leave 0 stars I would. I reactivated my account with Fit3D expecting to resume using the scanner without issue. Unfortunately, it has been nothing but ongoing problems.After significant troubleshooting and back-and-forth communication, they were able to get the scanner to work one time. Since then, it has stopped working again and repeatedly tells me that my account is not valid. Each time I contact support, I’m told that something has been adjusted “on the backend” and that it should now work — but it never does. I continue receiving the exact same error code.On 2/15, I requested to cancel my account due to these unresolved issues. I was told the request was “escalated” to someone else, but I never received any follow-up. Despite requesting cancellation, I have now been charged for another month.It is extremely frustrating that there is no way to reach a real person. All communication appears to be handled by AI or automated responses, with no accountability or resolution.I strongly advise others not to sign up for this service unless they are prepared to deal with ongoing technical issues, lack of support, and billing problems.
Krista Sweers
Lots of Important numbers
I did a reboot food program through my pilates center and the Fit 3D is part of it. The information provided by that was helpful to ensure I was losing fat and not muscle. Also it was motivation to be able to compare from scan to scan. I have maintained my weight loss and periodically use the Fit3D just to be sure all the important numbers are still good. My doctor and pharmacist have seen the report which gives them additional information for my care.
Catherine
Avoid - Planned Obsolescence of Scanners
Use caution when buying products from Fit3D, especially expensive scanners. I own a Pro Scanner (originally 10k+) that is now a paperweight because the windows tablet it came with stopped working.The tablet is non proprietary, a simple windows tablet. The scanner itself still works. Fit3D refused to provide the software that would allow me to run the program on a different tablet after weeks of pleading to their customer service, bricking my scanner. All they would do is try to sell me their new scanner.I will never purchase anything from Fit3D again and I encourage you to avoid them as well.
Ethan Earley
Switching over to the new system was an…
Switching over to the new system was an easy process and appreciate the support
Chris Walker
We use Fit3D to track our Clients body…
We use Fit3D to track our Clients body composition ans progress !The Fit3D team is attentive, proactive, and committed to continuously improving the product to provide a better experience for its partners.
Marc Jalbert
The support team was great and helpful
The support team was great and helpful! They responded quickly and were very helpful! I would recommend their services!
Vanessa Kanaventi
First 3D scan.......
I have never had a 3D scan before and was amazed at what it showed. A lot to work on for sure. It was aa good experience and am pleased I had it doneI needed to update my email address and this was updated in a matter of minutes by Customer Services. Excellent service.
Lindilu
Excelleny customer service!
Great customer service. Request for email change was completed in a timely manor and much appreciated.
Mark
Great customer service
Great customer service. Very responsive.
Sharnee Rose
I enjoy having access to a Fit3D
I enjoy having access to a Fit3D. The body composition report provided is excellent to have when working with a nutrionist, fitness or medical professional. The customer services is excellent as well. I recently had to contact the company to update my email and they were very prompt in replying to me and the issue was resolved quickly. All in all, my experience with Fit3D and their product has been positive.
Cassie Latham, LPC, BCN
If you’re a business forget it
If you’re a business, this could be the worst investment you could possibly make. Just look on eBay and see how many are being sold. Way more than any other equipment from any other company. They are a relatively small company and they didn’t sell that many and now probably about 80% of the owners are trying to get rid of their machines. I bought my unit in 2018 and was told that I was getting the absolute best and latest model and they upgraded to a much better one about a month after I made my purchase. Then on top of that they reassured me many times that I would never have to pay a software fee and they also were very responsive and picked up my phone calls if I had a concern. Right after I paid them in full, the phone calls stopped being answered, and it suddenly became tickets only with emails that were slow to be answered and often gave confusing instructions. Company lies and tells you that they will include scanning software with purchase of the equipment and they do a full 180 and tell you that you have to pay $100 a month for it. Additionally if they go out of business, you’ve pretty much got a large $7000 paperweight. Save yourself the headache and either go with a different company or buy a used one for cheap. There are many on eBay because owners who bought them brand new are disgusted and want to get rid of them now. I suspect that many of these reviews are fake or just from single end use customers who are not actual owners. Those reviews are worthless because they don’t represent the opinions of actual customers who paid for the whole machine so what if it’s a decent experience but if it’s for a business, it’s a total nightmare.
Me Moi
The scan is very easy to use and the…
The scan is very easy to use and the information is great to use when you are looking to drop weight or just build muscle, you can compare scans and see how you are tracking
customer
customer very responsive
customer very responsive
My-Bodyfit Weston
I was really impressed with the Fit 3D…
I was really impressed with the Fit 3D team and how MedPoint integrated it with their assessment day. The scan was not a invasive at all and quite simple from a patient's perspective.
Kirk Thomson
Fit 3D is a wonderful game…
Fit 3D is a wonderful game unfortunately the ads run for 2-3 times longer than it takes to play the game.
Unhappy
Best customer service… hands down!
Not only was my response time extremely quick, the issue was resolved and my experience was absolutely effortless and effective! Thank you so much
Audra Salas
Fit3D support
Norma at Fit3D support, always responds promptly to my requests.
Avril Gardner
Customer support was quick to make the…
Customer support was quick to make the changes to my account that I requested
kim sanchez
We have been extremely satisfied with…
We have been extremely satisfied with fit3d customer service from the demo to subscribing to activation. We are excited to be able to offer this service to our clients.
Monica Barfield
I contacted support about switching who…
I contacted support about switching who has access to my account and merging two accounts into one. I received response very quickly!And all issues were resolved surprisingly fast and easily!Very impressed!
Holly
