Everything was great and easy
Everything was great and easy. Ordered sample and they were much, much better than I thought, very close to a basic ART print. Super happ.
Sandun de Silva
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G
Gelato - production on demand for global creators
4.460 reviews
Last reviewed: Feb 26, 2026gelato.comMember since Feb 2026
Gelato - production on demand for global creators is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 4.4 out of 5 stars. Last reviewed February 26, 2026.
Customer Reviews
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60 reviews
Fantastic platform
Fantastic platform, clear instructions, easy to design, very helpful staff. Products of highest quality!
Illi
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Easy To Understand!
Easy To Understand!
LISA
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We have been using Gelato as our print…
We have been using Gelato as our print on demand supplier for framed prints for several months now. Our customers constantly praise the excellent quality of the prints and print frames supplied by Gelato.We use Gelato in preference to their POD suppliers because of their excellent customer service and very fast support on the odd occasion when issues arise.We have found Gelato to be an excellent POD partner.
John Morrison
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I had trouble connecting Gelato to my…
I had trouble connecting Gelato to my WordPress site, and I was able to work with a human to troubleshoot the issue. Policarpio was patient and walked me through the process. He was very helpful.
Lauren
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Delivery issue resolved with the help of Gelato Support
When I had a customer issue arise, dealing with a damaged package, I was able to reach out to gelato support and provide them with some photos and context from the situation. Within one - two hours I received confirmation that my product would be re-printed and re-shipped to the customer. Giles helped me out with this situation and made things so easy for me. Bolstering my confidence in Gelato as the correct print on demand partner. They were swift in their approach and ensured me that any issues I may experience going forward I can count on them to both help and walk me through any situation. As a small business owner and new to this platform I was I initially worried about letting down a customer. But Giles put those concerns to rest quickly and easily. Very much appreciated this experience from my end.Nick
Nick Glynn
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Fast and clear reply with Gelato
Fast and clear reply with Gelato ! first the AI helped me to understand the total Image and after that I needed a real human to talk with. Happy with the support :)
baseem zaatry
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Its a good platform to work with and…
Its a good platform to work with and advise everyone to try it cant go wrong with this one
Jeff Ham
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Great
Great! Really
Kalmar Martin
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I had a situation involving damaged…
I had a situation involving damaged orders and needed assistance with both refunds and replacements. Divine from the Gelato support team was incredibly helpful, professional, and thorough throughout the entire process.Really appreciate the excellent assistance — thank you!
Yağmur Görkem
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My customer's print was damaged upon…
My customer's print was damaged upon arrival, after I reporting the problem about that order, gelato placed a free order immediately. Thank you so much for your help Gelato!
Miray Sezgen
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Gelato is my absolute Go-To when I want…
Gelato is my absolute Go-To when I want customized gifts for my business or my personal use. Their products are great, they work fast and their prices are very competitive. Love them. I absolutely recommend them to all my artists friends for their business.
Vaea Dang
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Gelato has been an excellent company to…
Gelato has been an excellent company to help get my art to its next level with their printing services. Customer support has been seamless as well. Very happy to have a shop linked through Gelato
Derek
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Best ever quality and service
Best ever quality and service
D F
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Gelato support team is out of this…
Gelato support team is out of this world. I am very happy and stisfyed.
no no
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amazing
really good quality
Kristens Markus
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User-friendly
User-friendly, easy to navigate, quick learning curve for any user.
Nataša Berić
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Absolute garbage support
Absolute garbage support, and as of the time of this writing Gelato has yet to return my call for help on a MAJOR ISSUE that is literally a LEGAL LANDMINE for their entire company. They INCREASED PRICES DRASTICALLY on a variety of items with ZERO COMMUNICATION. I only found this out by doing an internal audit and stumbling over it by accident. Many of my posters had shot up by more than 40% cost with NO email and NO announcement. Imagine how many countless were affected, and yet they go on with business as usual. This is a class action lawsuit waiting to happen, and if nothing gets resolved and no changes are made then that shows they have lost their desire to help anyone and have succumbed to total greed. It is shameful how absolutely sloppy with their business and clients who give them revenue they have become. Many of my products are also priced DIFFERENT PRICES even for the same thing, depending on when they were created, and the dashboard price actually is INCORRECT and shows a lower price than it actually is. A year ago (early 2025) you could talk to someone immediately in their chat. Now, consistently, you can NEVER get anyone and it's always "our team members are busy" and you have to chat with the chatbot, which even if it refers you to a real person -- that person never answers you back or takes weeks to respond. HORRIBLE and SHAME on you for such poor quality service!
Tudor Alexander
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Best Pod Platform
Gelato is a great POD platform and I’m really happy with the overall service. I was recently facing a publishing issue where I kept getting a validation error despite everything being correct on my end. It was frustrating at first, but the support team stayed in touch and finally resolved the issue. I truly appreciate their effort and professionalism. Now everything is working perfectly, and I’m very satisfied. Thank you for the support and for taking care of the problem!
Sualeh Ahmed
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Brilliant site and after a couple of…
Brilliant site and after a couple of attempts became easy to navigate even for someone like me with limited tech skills.
Kevin Johnson
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Cite this page
According to TrustPlane, Gelato - production on demand for global creators has a 4.4/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-gelato-com