Review of the NAVIO Platform / Macmillan Education – User from Brazil/SP
As a parent of a student using the NAVIO platform in Brazil, I’d like to share my experience with Macmillan Education. Unfortunately, it has been quite frustrating for the following reasons:1. Poorly designed interface for childrenThe platform's UX feels clumsy and unintuitive. Watching my child use it, it's clear that little to no user experience work was done with actual children in mind. For example, colorful buttons often suggest restarting an activity rather than moving on to the next one, leading to repeated frustration. It seems to be designed by someone convinced they know better than the users, dismissing real-world feedback.2. Login issuesEven when selecting the “remember me” option, the platform asks for the password every single time. This is especially frustrating when dealing with a tool aimed at children, where ease of access should be a priority.3. Unnecessarily complicated access systemBesides logging in, parents are required to manually enter activation codes for each class and resource. This is inefficient. It would be far more user-friendly if teachers could simply manage and authorize student access directly within the platform.Summary:The pedagogical proposal may be valid, but the technical implementation is poor. For a company of Macmillan’s size, I expected a more polished, user-tested system that supports families rather than creating technical hurdles for them.I hope to see improvements. Until then, it feels like more work than support.