Quick and easy to change date of booking
Quick and easy to change date of booking
Shaun
Was this helpful?
O
Omio is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 4.1 out of 5 stars. Last reviewed February 27, 2026.
Customer Reviews
Write a ReviewFilter:
60 reviews
Excellent Customer service agent
Customer service agent, Daniel N , was polite, friendly & extremely efficient .
Sara
Was this helpful?
Absolutely stressful
Absolutely stressful. No service provided. Charges for service , which you couldn't get. My trip was cancelled by Renfe company, but cant get full refund. HIDDEN charges. Stressful experience. No refund yet , went through the hell. For now... no trip , no refund.Don't recommend
Vicky Arnold
Was this helpful?
Omio customer service
I had made a stupid error when booking a train journey through Omio. The help I received from Ethel in customer service was exemplary.I have booked may things through Omio in the past and will continue to do so into the future.I find their booking process easy to use and understand.
Scott
Was this helpful?
good atitude
good atitude
王璟瑜
Was this helpful?
Very quick problem solving
Very quick and efficient customer service. They were able to initiate the refund process within the hour for a reservation that was canceled by the bus company.
Sariah
Was this helpful?
Exchange was easy but the original…
Exchange was easy but the original price I paid was $419.93 not $369.25 and I had to make a larger payment for the difference than I should have. I have now paid $561.91 AUD total. I should have only had to pay a difference of $91.20 not $141.98. Can I get a refund
Valerie Malone
Was this helpful?
Communication was fast
Communication was fast, professionel, money came back within few days
Barbora
Was this helpful?
Im going round in circles
Im going round in circlesI've selected my return train journeyCan't pay * get it finished
Jj Swansea
Was this helpful?
The app is amazing
The app is amazing, I needed to change the day of my train booking twice becuase of class cancellation and it wasn’t a problem at all. Amazing service!
Matylda Grządka
Was this helpful?
Reschedule reassurance!
It was so reassuring to be able to instantly correct a wrong booking date for free! Phewww!!
Foteinh
Was this helpful?
no happy
no happy atolllll
mohammed
Was this helpful?
very responsive
very responsive
sherri
Was this helpful?
Ignored Refund Request #3862963
Ignored Refund Request #3862963 I've been waiting for a week. Provided all proof of train delay, but no one answers. Terrible customer support.
지민 백
Was this helpful?
Big thanks to the support team
Big thanks to the support team! I made a mistake with my travel dates, but the assistant helped me fix everything within a few hours. I had to pay an extra 60 EUR, but the issue is resolved. Great service!
Filatova Emiliya
Was this helpful?
They took months to reply
They took months to reply. There were no contacts available whatsoever, and they were very difficult to reach. In the end (after almost 4 months since the situation happened), I received an email regarding a refund.
Joana
Was this helpful?
The AI chat bot is not that good on…
The AI chat bot is not that good on use. Cos the first time when I reply to canceled my ticket, it said I cannot. And the second time get stack on the last step to confirm the contact information. But finally I can reach out agent Hale and get speedy cancellation process. :)
Slowly
Was this helpful?
it was great experience
it was great experience. thank you for your support
Natia
Was this helpful?
Prompt refund response
When I was informed that the train service was suspended, the refund process was initially discussed through the app's AI chat, but then the person in charge responded by e-mail. The person in charge responded quickly by e-mail and informed me that she had processed the refund, which was helpful.
TY
Was this helpful?
Quick & easy
Quick & easyThorough Good to understand even for the elder
Lynn Patrick
Was this helpful?
Cite this page
According to TrustPlane, Omio has a 4.1/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-omio-com