Very helpful!
Very helpful!
Karen Hepinstall
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Stage Lighting Store
4.443 reviews
Last reviewed: Jan 18, 2026Do you agree with Stage Lighting Store's TrustScore? Voice your opinion today and hear what 44 customers have already said.
www.stagelightingstore.comMember since Mar 2026
Stage Lighting Store is an online company. Based on 43 reviews on TrustPlane, it has an average rating of 4.4 out of 5 stars. Last reviewed January 18, 2026.
Customer Reviews
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43 reviews
The Stage LightingStore is Great!
The Stage LightingStore was prompt in their shipping and accurate in their description. I really couldn't ask for more, a great transaction.
David Eby
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I called in with a billing inquiry
I called in with a billing inquiry. The person who helped me said she is not the bookkeeper but would try to help. and solved the issue immediately! She was very helpful and friendly.
Phil Black
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Fast and quick
Fast and quick
Rolando Contreras
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Very helpful phone support
Very helpful phone support. They shipped the product when they said they would and it arrived when they said it would.
Len Vidiot
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Easy ordering
Easy ordering, on time delivery, and the order was correctly fulfilled!
Chris Wilson
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Gobo delivery
All was delivered in a timely fashion and undamaged! All parts fit our instruments perfectly.
Alfred Sutton
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Scam
Took the money, never shipped the headset. Numerous emails were ignored, phone was never answered. Finally disputed charges through my credit card company to get a refund. Seems like a straight up SCAM site.
cmbdiesel
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Poor Customer Service
Proceed with caution if you place an order with stagelightingstore.com. I ordered a lighting controller which dropped shipped from manufacturer ADJ. I contacted Customer Service multiple times for updates. Each time someone said they would get back to me within a day, but never did. The controller wouldn't work as advertised. Again, I contacted Customer Service multiple times for a Return Authorization. I also contacted Customer Service multiple times for refund status, each time stating they would follow up. Two and a half months passed from the time I placed the order to the time I received a refund. Twenty percent of the purchase price was deducted from the refund with no explanation.Their website has many reviews, yet I am unable to add mine to their site.
Motty
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Top Notch Customer Service
I had an excellent customer service experience with StageLightingStore.com, even though I didn’t end up purchasing my flooring from them. I was in the market for Rosco Adagio flooring for my daughter’s new home dance studio and was trying to find the best price, while still getting it quickly during the COVID 19 pandemic. I had a quote from the cheapest on-line site I could find (with good reviews) and I sent StageLightingStore.com an email asking if they could beat that price for what I needed. I got a remarkably quick reply from Jeff LaPell, I think it was actually a Sunday evening (!), telling me that basically he would try. In the end, he was able to match the price per linear foot, but because they didn’t have it in stock and the California warehouse was shut down for COVID, he was going to have to ship it from Connecticut and the freight fee was quite high. He didn’t even know what my freight quote was from the other company, but he said if I could get it shipped cheaper from someone else, I should do that. He went way out of his way to help me and was very professional and gave me his time even when it didn’t result in a sale. I would recommend this company for business because they treat people right. Thanks again for trying, Jeff!
Stacey Donion
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NO DELIVERY- NO REFUND- NO RESPONSE CUSTOMER SUPPORT- WORST EXPERIENCE SINCE 2001. THEY WILL ROB YOU!
WORST EXPERIENCE SINCE 2001. NO DELIVERY - NO REFUND - NO RESPONSE CUSTOMER SUPPORTI have been trying with every effort possible to get this resolved. No one gets back to me, lets me know anything. Since I have made my order about a month ago, I have moved to a different location and had to change my cell phone information. Which is why I have been trying to get a hold of someone from this department. The more I attempt to get my refund since they had no plan to ever send over my GRANDMA3 2PORT NODE AKA $1470.00 and has no desire to refund my very much needed money back to me. I have repeatedly asked to call me back 50 times, not 1 (one) phone call returned. A month later after making this purchase they are costing me as much money as I have spent with this company by not giving me what I ordered and not refunding me. I STILL HAVE NO IDEA WHAT IS GOING ON!!!! IF ANYONE CAN READ THIS MY NAME IS MATT JOSEPH, A VETERAN WHO SERVED THIS COUNTRY AND BEEN SLAVING OVER THE LIGHTING INDUSTRY FROM THE GROUND UP, THIS COMPANY HAS SABOTAGED EVERYTHING I HAVE WORKED ON IN YEARS, COSTING ME WAY MORE THAN I CAN POSSIBLY EXPLAIN. HERE IS MY ORDER INFORMATION. DO NOT SEND EQUIPMENT - REFUND MY MONEY HERE IS MY ORDER INFO:SALES ORDER # 681560CONFIRMATION # SLS-1617426WAS FOR THE: GRANDMA3 2PORT NODE $1470.00DO NOT BUY FROM HERE!!!!!!! THEY HAVE COSTED ME $5K SINCE THEY CAN'T ASSIST ME IN ANY SINGLE WAY. I DONT THINK CALLING THE COPS WILL HELP BUT ITS THE ONLY THING I HAVEN'T DONE IN THE PAST MONTH TRYING TO GET MY MONEY BACK OR THE 2PORT NODE THAT I ORDERED A MONTH AGO. I HAVE NO INTEREST IN GETTING ANYTHING FURTHER FROM HERE. I SUGGEST TO EVERYONE ELSE SAVE YOUR MONEY, THERES A MILLION OTHER GREAT PLACES TO BUY YOUR EQUIPMENT....I SHOULD KNOW262.420.6620
Matt Joseph
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very nice product
very nice product
ed
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Easy ordering and super fast delivery.
Easy ordering and super fast delivery.
Selisa Hue
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Replaced damaged Gobo right away!
A metal gobo was damaged and they sent out a replacement right away. Very happy with this customer service!
Zack
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easy transaction and fast delivery.
easy transaction and fast delivery.
aabrams
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very timely delivey
GELS came as expected thank you
Sam Koret
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Stage Lighting Store has always done an…
Stage Lighting Store has always done an amazing job of getting orders to me on time when given a short turnaround. I wouldn't trust anyone else for ordering custom gobos.
Joseph Coldwell
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On Time and at a Competitive Price
Title says it all! I received good service.
Richard Beckerman
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Easy and quick order and delivery
Easy and quick order and delivery
Shawn Ramagos
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Reliable
Thank you. Easy to order. Fair price. Fast shipping.
Jay P
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Cite this page
According to TrustPlane, Stage Lighting Store has a 4.4/5 rating based on 43 verified reviews as of April 2026. Source: trustplane.app/company/www-stagelightingstore-com