Unprofessional & Inconsiderate Customer Service
I booked a support call after being a client for almost 2 years but I had cancelled my account a month prior and was considering coming back once I could ask a few questions. I blocked 45minutes of my day to not book clients only to sign on for the call to an email that my appt had been cancelled and I could log in to start a new plan to get assistance. I exchanged a couple emails with Kevin Connellan, Senior Account Executive expressing in order to start my account again, I would like to keep the call and ask a few questions before I commit to a year payment. No reply. I find it very unprofessional and inconsiderate of my time to just cancel a call I scheduled through the proper channels. I would like a representative other than Kevin to get in touch with me.
Myra Aviles
I don’t usually leave negative reviews
I don’t usually leave negative reviews, but this platform made running my business unnecessarily difficult.I truly believe my business would have grown so much easyer and faster if I hadn’t chosen Thinkific. The constant limitations of the platform make it very hard to scale or improve your offer — even when you upgrade your plan, important features all of a sudden belong to a even more expensive plan and remain locked or restricted.The only real positive experience I had was with the helpdesk. They were friendly and responded quickly. Unfortunately, in many cases they simply couldn’t help, because the issues were caused by Thinkific’s own limitations.Overall, the platform feels restrictive, inflexible, and not suitable for businesses that want to grow beyond the basics.I changed to a new platform and already feel like moving way more smooth. My business is finaly growing in a logical way! I'm glad to leave TF behind...
Jorine Harry
Good company and really great support…
Good company and really great support from my experience. I accidentally paid for something I didn't need and submitted a support ticket and they refunded me within like 5 minutes. Pretty rare for a software company cuz most of them mess you around on payments!
Daniel P
Poor Support No chat
Locked Out With Zero Real-Time SupportCan't log in. Password reset redirects to student site instead of creator dashboard - useless.No chat support exists. The only option: email them and wait while your productive time evaporates.Their solution? A password reset link with an invalid token.Finally got very good support with an agent That's been quite a bit of time going over, logging in and correcting the problem. However, it still does not change the initial issue, which is if you can't log in, you can't log in. 24/7 chat support once you get logged in. The platform otherwise is quite good. I have a seminar once a week, which I found quite enlightening. There's quite a bit to this platform that I didn't realize. I I am raising my rating to a 4 from a 2. This is a premium platform charging subscription fees with the support infrastructure of a 2005 forum. Unacceptable.
Stephen
Do not use this organsiation
Do not use this organsiation. The quality is very poor and not held in any regard by serious employers.Once you subscribe, there is no way to unsubscribe from emails and when you click on 'Support' in the website you get a blank page. How can you trust such a company? I see that many people have given very low ratings; if I could score it zero I would.
Just saying!
DO NOT USE THINKIFIC, NOT EVEN "FREE" TRIAL
The supposedly free trial I used for less than a day before changing my mind NEVER canceled, so now I have to do cc charge back to stop exhorbitant charges. Their site is clunky, builder is garbage, and they had me spend over an hour trying to integrate with Stripe when I already had entire business set up with Stripe. Don't subject yourself or your customers to the nightmare that is Thinkific. Trust me.
Michael
Thinkific have taken money from my account without permission. Do NOT use this website they are crooks
This company will just empty your bank account without your permission.Don't deal with these conmen.
Matthew Guilbert
Unfortunately I have lost my content as…
Unfortunately I have lost my content as Thinkific.com decided so. I feel very disappointed and can't now even to log into my account to delete it as most of videos are in error due to low activity. Not recommending
Ilona Pokallo
Do NOT use Thinkific. Ever.
I made more than $1M on Thinkific. Don't use it.I created a second account with them and they're holding on to my legitimate funds for 90 days.If $1M in sales is not proof of legitimacy, I don't know what is. There are many good alternatives out there.Proof of sales available upon request. Unfortunately trustpilot doesn't allow me to link or upload a screenshot of my thinkific dashboard.
Ekim
The live chat is so painful
This platform really sucks. What especially sucks is the support, they close the chat in the middle of a conversation, or if the page reloads, or if its daytime, or nighttime. Ive spent half a day restarting the chat, for stuff that really is so simple. It could have all been done in 20 mins max. Update* - They say they follow up by email, but this is a problem, it slows down the resolution, from "live" chat, which is why you choose that option in the first place, to back and forth emailing, which is much slower. I would like you to acknowledge that you are fixing the live chat, so it doesn't get shut down constantly. Saying you emailed me is not the resolution anyone wants. Listen to customers. Don't tell them.
Ashley Peat
Terrible
Honestly, this has been such a frustrating experience trying to creat a course with this platform. It’s slow, it glitches and barely anything ever loads. One simple thing can take hours to do, it’s been a huge waste of my valuable time and I will be finding a different platform to use because this platform makes me want to smash my phone. Do not get it.
Cassidy Jean Downey
Extremely Disappointed – Zero Support During Critical Downtime
We’ve been using Thinkific to host our professional educational platform. Unfortunately, we experienced a complete site outage that left users locked out and operations disrupted.What’s even more concerning is that we sent three urgent support emails over more than 24 hours — and received no response at all. No action, and no resolution. This level of customer service is deeply disappointing and unacceptable for any platform claiming to support professional businesses.We expected reliability and prompt support during technical failures. Downtime is one issue — complete silence is another.We are now actively considering alternative platforms that offer stronger infrastructure and responsible support teams.If your business depends on uninterrupted access and reliable service, Thinkific may not be the platform to trust until they address these serious gaps in support.
CriticaL Care
We canceled over the phone a year ago
We canceled over the phone a year ago. They told us we are good to go then billed us again next year but wouldn't refund us any money.
Andrew McNair
I haven't been able to access my Account in weeks
Update June 11th:I accessed the account that the rep obviously gave me access to and it shows NO SUBSCRIPTIONS and better yet NO ORDERS!! Then he sends me a message back and says, what email are you using for that screenshot that I sent him proving that's what it says. Huh... the email you told me to access the account with... 😳. I had to get my bank involved sending them the same proof. I sent their billing rep who I have been communicating with another message to again CANCEL this account they claim that I have and the one they plan on continuously charging me. I have never experienced anything like this before... Very disappointed.Since I just wrote this comment, I will report on the update.Finally, the "forgot password" which I used previously several times and it didn't send me an email, now mysteriously works. I'm assuming the rep did something to finally fix that. AND it shows that I don't have an active subscription, which he said that I did have an active subscription thus the charge. OK... So did he cancel it like I requested when he previously told me several times that he couldn't? He has shown me their policy of no refunds. Well, he knows that I couldn't even access the account during the trial so I think this justifies a refund.... Hoping that they take care of this asap.Previous report:I haven't been able to access my account for weeks especially during the free trial. I sent several emails requesting a refund when they charged me. I had assumed the account was closed when I couldn't access my account. The "forgot password" doesn't send me a recover email. I have sent the rep 3 email showing him that I can't access it and to cancel the account and give a refund. He keeps sending me the same information back telling me to login.Seriously! I was with Thinkific years ago and the service was so much better. Trying to figure out how to get this account cancelled before they try to charge me again. Unfortunately, I recommend people to look elsewhere for their courses until Thinkific becomes more customer service oriented and less money oriented.
YeVetta Wilson-Worst
They do not offer free plans anymore…
They do not offer free plans anymore and be careful because there are no warnings before they switch you from the trial version to the paid version (after the 30 day trial your account is auto rolled into the paid version and billed). The structure is quite rigid, so there are a lot of limitations to what you can do which makes it more difficult to use than necessary.
Nicole Mitchell
I am writing to express my serious…
I am writing to express my serious concerns regarding the Transaction Coordinator course I purchased for $318. The course was marketed as providing video content to help learners understand the TC process, yet what I received was only audio commentary without any visual instruction or demonstrations.It is extremely difficult—if not impossible—to learn a process-oriented role like a Transaction Coordinator without being shown how the tasks are actually performed. This course did not deliver on its advertised value, and I feel misled. I have attempted to contact you multiple times via email and have yet to receive a response.At this point, I am requesting a full refund within 7 business days. If I do not hear back, I will escalate this by filing a chargeback with my credit card provider and submitting complaints to the Better Business Bureau and other consumer protection agencies.I hope we can resolve this matter promptly and amicably.
Jacqueline Sala-Grajales
I found courses to be good, but lacking customer service is troublesome
I found courses to be good and interesting, however looking at the negative reviews and absence of proper support/contact page is quite alarming and indicative of skeptical business practice. There is a psychology behind why someone/company/organization would not include the contact details, which is to avoid customer care or to make it difficult for customers from cancelling, as often people don't have time now-a-days. So I would rather find trustable alternate course provider and prefer to refrain from enrolling and avoid wasting time to stop the payment if chosen, unless they update their site with necessary contact details and prompt response from customer service.
Rajan V
Unable to cancel subscription/delete stored payment info
I'm really disappointed in the service from Thinkific when it comes to cancelling my subscription for the Basic plan. I've been with Thinkific since 2023 but made the decision to cancel my subscription last month. I was due to be billed on April 13th, so went to cancel my subscription before this date (end of March, I think I tried to do it?) and was given a free 1 months retention offer, pushing my billing date back to May 13th 2025, paying nothing for April 13th - May 12th.There was a system glitch that showed I was not going to be billed until May 13th 2026 (a years retention instead of a month) but I was honest and told Thinkific. They amended this.It is now May 9th and I have tried to cancel my plan so that I am not billed on May 13th. I have tried 3 times and it is not working, it says "unable to cancel subscription". I wasn't happy with the help I received on the live chat option, where they were unable to cancel the subscription, unable to tell me why cancelling it myself wasn't working, and they also advised my free one months retention offer ran out on April 13th so I was billed then - this is incorrect and my billing screen clearly says next billing date May 13th. I also have emails to confirm the retention offer ran until May 13th 2025.I have tried to delete my stored card information so that Thinkific cannot bill me for £440 in the next few days whilst their billing team investigates this issue, but I do not have an option to delete my stored card information anywhere that I can find on my account. I asked several times but was not told how to do this on the live chat support.Really frustrated and really, really hope I am not billed £440 in a few days time when I have tried to cancel my subscription ahead of the billing date.Hosting my courses on Thinkific was simple, easy, and user friendly but the process of trying to leave Thinkific has been frustrating. I will be very unhappy if I am billed for the next period when I am trying to cancel. If this issue is resolved by Thinkific, I will amend my review to reflect this.Edit: Thinkific have now cancelled my plan and associated billing so I have updated my review. This took an hour or two to resolve. I do like that Thinkific haven't deleted all my content so if I reactivate a paid plan in the future, it will be there.
Sally Lewis
Scammers
They charged me 200 dollars when I don’t have an account; I deleted them to stop using the service. They didn’t send any email, and I have nothing from them. Be very careful. I’ve notified my card to start a dispute, but stay away from them.
Deme
Thinkific's integration with Shopify is…
Thinkific's integration with Shopify is terrible. We create books, professional tools and online courses for therapists. We use Thinkific to host the courses, but do our sales on Shopify where we sell all of our products. Each time I go to connect a Thinkific course with Shopify (through the Thinkific app on Shopify), there is an issue that requires exchanges with Thinkific support. This time around is no different. The Thinkific app shows the status of my new course as Draft, even though it is listed as Published on the Thinkific site. I have contacted Thinkific support 5 times, they say they have referred the issue to the Development Team, but it has been 5 days and I have not heard anything from the Development team. I cannot sell my product if I cannot list it. I am frustrated.
Owen Walker
