Trifecta Med Spa is truly my favorite…
Trifecta Med Spa is truly my favorite place for self-care! Whenever I want high-quality treatments for my face or body, I come here and always leave completely satisfied. Today, I enjoyed my favorite facial with my trusted esthetician, Inna. She is the only person I trust with my skin, and once again, she delivered amazing results. After the Diamond Glow treatment, my skin felt clean, refreshed, and radiant.The entire team at Trifecta is exceptionally attentive, professional, and friendly, which makes every visit such a positive experience. I wholeheartedly recommend this med spa to anyone who values excellent care and beautiful results.
Nikol
I recently had the pleasure of visiting…
I recently had the pleasure of visiting Trifecta Med Spa for a Botox treatment, and I am absolutely thrilled with the results! The clinic is modern, impeccably clean, and welcoming, making me feel instantly at ease upon my arrival. The friendly and professional staff guided me through the entire process, answering all my questions and addressing any concerns I had.
Virginia Harris
I WAS a loyal customer…Not anymore
I was a loyal customer here for around 5 years without issue. Referred many friends (whom I will be taking with me), and was for the most part happy. Until…I recently bought a package as a gift for my husband. After his first treatment I realized that the rate for hus service was double what I pay considering surface-area due to men not getting the lower third of their face treated due to facial hair—yet being charged a full face. It felt discriminatory toward a class already unlikely to seek out a beauty treatments, and worse an insult to a customer’s math intelligence. I didn’t think that was TMS’s intent so I thought I’d point it out with constructive feedback. I didn’t want a place I frequented to lose business when someone found a better deal elsewhere. To me it was merely an oversight. Illogical math. After my appointment they sent an email asking “How’d we do?” I took this opportunity to give my feedback. “Rate us” on Yelp or some such and further down it read “not satisfied?” “click here” I selected this option. I certainly didn’t want my feedback public (like it is now) because it was just constructive. Not a real complaint. I didn’t want to lower their rating. I just voiced my opinion bc they LITERALLY asked “let us know how we can improve”. I wrote with logic, math, and basic understanding of square surface area. I hit send, thinking my feedback would be communicated via a manager to corporate/or whoever does pricing and that I’d never think about it again. Instead my phone immediately rang from the Trifecta downtown office with an irate manager who berated me on the other end “Omg.! Why did you do that?! Why would you send that?! Everyone can see it! My whole company. You’re getting me in trouble” I explained that I was sorry and had absolutely no intention in getting anyone in trouble. I never mentioned an actual issue or any bad service, just a suggestion, and I intentionally responded internally so as to not create a bad review. In shock that at this point I was forced to argue my opinion to a REQUESTED FEEDBACK email with insane illogical gaslighting. This manager then told me that SHE DID NOT REQUEST my feedback and then continued that if I wasn’t happy it was NYC and I could go elsewhere. I was flabbergasted. Wow. Fully mentally unstable customer service. As I said, I was never unhappy until this psychotic moment. Meanwhile I had just prepaid for multiple services in full on that day. That said, I wasn’t going to give my money to a place who would hire a manager that gives the worst customer service I have ever experienced. I was so in shock by this Gaslighting insanity that it took me a half hour to realize I no longer felt comfortable there trusting these people with lasers and needles. Meanwhile this manager over-the-top politely responded to the email internally (knowing her boss and the rest of company would see). “Thank you so much for your valuable feedback!” She gushed. “We’ll let the owners know your thoughts.” So HERE, I am leaving my thoughts for the owners to see. They lost a very good and satisfied customer. I was very happy with this place until I was insulted by your manager. I called back after an hour and got a refund for all my services planned for the future. I am going elsewhere, where my business and feedback are appreciated, as are the 5 friends I referred to Trifecta. This is truly unfortunate for the owners who are likely unaware they are losing business unnecessarily, when the other people who work there are lovely.
Audi Martel
Excellent Service
I had a laser facial treatment at Trifecta Med Spa. Ting was very professional, listened and answered my questions accordingly, and performed carefully with the right procedures. I am very pleased by her services. Staff were very friendly as well. Great team. Highly recommend!
Lisa C
Always so friendly and accommodating
Always so friendly and accommodating
customer
Great service!
Great service!
olha svitlynets
Great professionalism and service
Trifecta is one of the best spas I have crossed in New York
customer
Ewa was excellent.
Ewa was excellent.
Ruzica
Highly recommend Trifecta Downtown
Highly recommend Trifecta Downtown. Minimal wait time, detailed explanations for a first timer receiving Botox. Quick painless process and easy to make an appointment.
Ryan
Why I choose Tri fecta
Staff is very friendly and welcoming. The office is clean and warming.Honest and understanding of your needs.
Andrea
Excellent so far
I'll give this 5 stars because the staff is amazing. The girl at the front desk is so personable. The nurse that did my Botox was amazing. She just got here from San Fran. We will see how well the product they use us.
Lisa
I bought a package from the spa in May…
I bought a package from the spa in May 2019. I have had to cancel appointments because your laser machine has been broke for an entire month, and I haven’t heard anything updates about when it will be fixed. I’m also concerned about the treatments I’m getting since I have no improvement at all. The aestheticians give me different guidelines and protocols which don’t appear to be standardized. Not at all impressed. I’m rather disappointed and will not recommend this spa to anyone at this point.
customer
exceeded all my expectations
The aestheticism that treated me was extremely well verse, professional and above all kind. What a remarkable experience!
Ed
Ting Lin
My experience with Ting Lin was superb! I have issues with the wrinkles around my eyes and a little droopiness on my face. She recommended Ulterapy and explained everything in great detail about why I need it. She also suggested future remedies to follow up on those issues, like microneedling on my eyes area and told me what cream I should use to help my issues. Her attitude, tone of voice, and warmth made me feel very comfortable. I have already booked to do the Ultherapy next week. I hope everything turns out great. I will definitely come back to Trifecta Med Spa because I have found a wonderful medical anestherician--Ting Lin. She is an angel!
Helen Hong
Great services and customer service.
Great services and customer service.
customer
Courteous staff.
Courteous staff.Doctor does excellent work.Always get desired results.The greatest compliment I can render: I brought my granddaughter here.
Sheila M. Rossi
Time Machine
The staff is so friendly and accommodating. Yulia is very attentive in her assessment and listens to every concern. I couldn’t imagine going any place else. Terrific and trust-worthy they target all my cosmetic needs—Trifecta Med Spa is like having your own time machine that rolls back the chronological clock!
Nicky E.
I had such a great experience with my…
I had such a great experience with my consultation. Such friendly and informative staff. Can’t wait to have my procedure done. Thank you
customer
Excellent service
Excellent service. Quick and hassle free. Friendly front desk. Yulia always does excellent work.
customer
Great recommendations
Great recommendations. Great service. Very professional. I'm always exceedingly happy with the results. Highly recommend.
Dr. Carrie
