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World Rugby Shop is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.0 out of 5 stars. Last reviewed December 30, 2025.
Best place for quality rugby gear! World Rugby Shop always has what I need at a reasonable price. Their customer service is the best- Jess is super knowledgeable has helped me find the right fit several times!
From the team sales side to customer care and all around. This team is so superb and unique to say the lease. They are passionate about the product they carry and knowledgeable to boot. Repeat business forever and always.
This company informed me that they had sent an order confirmation - nothing. They informed me that the order had been delivered - nothing. On contacting them, Jess who appears to give the same answer to all problems was asked for the following:Confirmation of the orderThe courier company they usedA copy of the photograph to confirm deliveryI might try and get in contact with them to see if they can shed any light. Doubtful it must be said given their reputation. There has been no response from Jess.This company took over £74 from me and no fail to even answer emails.This amounts to fraud in my view.AVOID THIS COMPANY.
Awful service! Order lost, replacement never arrived, and now they ignore all my emails.
Customer Service and order processing were timely and communicative
Jasmine helped us order new balls for our rugby team. It was a very smooth process and we were able to get a discount as well as use our tax exemption without any issues. The balls came so fast so we were able to use them much sooner than we expected! She also followed up just to make sure everything went well and to see if we needed anything else.
Balls were of good quality, the sales rep was incredibly helpful in the sale. I will be buying again!
Quick & professional responses. Helpful with specific requests
Great service and timely delivery. They did great and we got exactly what we asked for.
The sales rep was very helpful, and worked around our needs. She ensured that we got top quality gear for a price within our budget, and we are sure to shop at World Rugby Shop again!
WRS is always a pleasure to work with! Responsive, understanding and overall awesome! Shout out to Jasmine H and team for helping me order some gear for my alumni weekend, getting it right and processing it quick! I recommend World Rugby Shop for any and all of your rugby needs!
I had ordered a pair of shorts a while back and the shorts ended up ripping on both sides at rugby practice. Jess from the world rugby shop contacted me and was extremely friendly and understanding. In a matter of minutes, the team have sent me a new pair of shorts. Thank you to everyone at the world rugby shop and due to incredible customer service, everything we buy rugby will be from this place!
Really great customer service and the help with a rush order and a bulk discount to help even further!
From day 1 to delivery the whole experience was seamless and the World Rugby team was a delight to work with!
Very quick and helpful communication, our team kits were priced just right, prompt deliver and they turned out looking great!
Cannot say enough good things about World Rugby Shop. They offer an unparalleled selection of rugby equipment, unbeatable prices, and their customer service is top-notch. Everything I’ve purchased has looked exactly like it did online. If there has ever been an issue, they responded quickly and promptly resolved it. If you're looking for rugby gear, shop WRS.A special shout out to Jazz for her exceptional service. She personally handled my last order and made sure everything was perfect!
Very easy and quick process to order custom embroidered kit for the whole team.
Jess has been one of the most helpful, genuine and sweet customer service agents I have ever met! At first I was disappointed when AI was the first to respond to my questions but than when Jess responded, I was so relieved. All my questions and concerns were addressed with a touch of humanity and kindness. How refreshing 😅
Customer service is excellent, with a team that's responsive and knowledgeable, making the shopping experience smooth and enjoyable. Shipping is fast and reliable, so you’re always game-ready when you need to be.Whether you're looking for custom kits, fan gear, or even unique rugby gifts, World Rugby Shop truly lives up to its reputation as the leading rugby store in the U.S. Highly recommend!
Had issues with my order and they went above and beyond to remedy the issues!
According to TrustPlane, World Rugby Shop has a 4.0/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-worldrugbyshop-com
