I had booked a flight in March last…
I had booked a flight in March last year (2025) Berlin-Athens for 17 September but had to cancel. My options were a refund of half of what I paid for the ticket or a Voucher. Because I fly this route frequently I opted for the latter. I had to pay a re-booking fee, but thought nothing more of it. I have not received a voucher, nor have I received an answer from the company's customer service to my two recent enquiries. I have flown this company many times in the past and have found it reasonably reliable with delayed flights etc. But its booking/cancellation service is not transparent. Telephoning customer service is a lost cause, and usually only to its Athens headquarters. I am quite angry and feel I have been treated in an underhand manner by the airline. I would like to make a formal complaint, but even this is obscured on Aegeanair's website. The airline does not seem bothered about reputational damage, but I am now in the process of booking my flights for this year (in total 6, 2 of which will include my wife). So far I have opted to book with the two alternative airlines that will get me to Athens/Rhodes.
Anthony
Excellent!
I flew with Aegean from London to Crete and back in February. I am very pleased indeed that I chose Aegean and will not hesitate to travel with you again. A service delivered with courtesy, efficiency and kindness. If it is possible to pass on my appreciation of their help to the crews of my flights booking reference 73WDBW, please do so.
Ms J Kane
First time....for many more trips
Excellent, flew first time with Agean from Chania to Athens and then to Sophia. Really impressed with the staff and layout of the plane. Everything was as it should be for the transfers. Staff, so friendly and helpful, much better than Tui, Ryanair and Jet2. Loved the snacks and free WiFi, wow. Many thanks great service 👍
sally
Misleading Rebooking, Six-Hour Delay, and Zero Accountability – Our Experience with Aegean Airlines
I would like to leave a review regarding the extremely unprofessional actions of Aegean Airlines.On February 19, my family — my wife, our 5-year-old child, and I — were traveling from Geneva to Larnaca via Athens. Instead of a smooth journey home, we experienced hours of stress and completely disrupted plans.While we were in the air on the way to Athens, we were rebooked without explanation from flight A3908 (departure 15:40) to flight A3914 (departure 20:45). When I called the airline, the representative told me that our original flight had been cancelled. However, upon arrival it became clear that this was not true: flight A3908 was displayed on the airport’s online departure board and recorded in the flight tracking system. I have supporting evidence — the rebooking email, screenshots of the airport board, and Flightradar data.We were offered €18 vouchers, which felt like a token gesture. We were traveling in business class, which includes lounge access, so these vouchers were useless.To make matters worse, the flight we were rebooked onto was delayed. As a result, instead of arriving in Larnaca at 17:20 as planned, we landed at 23:32 — a delay of more than six hours. Our five-year-old child should have been asleep hours earlier, our evening plans were completely ruined, and instead of resting after the journey we were left dealing with an exhausted child and unnecessary stress.It felt as though the airline had no intention of fulfilling its obligation to transport passengers in a timely manner. When I asked to be moved to an earlier flight to Larnaca (18:30), I was refused on the grounds that there were no seats available in business class. I clearly stated that I was willing to travel in economy class, but was told this was not possible.In summary:— we were misled by being told our flight was cancelled;— no reasonable alternatives were offered;— we were delayed for many hours;— no flexibility was shown despite traveling with a small child.I am extremely disappointed with the level of service provided by Aegean. Such treatment of passengers — especially families with children — is unacceptable.
Nick Katselapov
10 points!
I fly 3-5 times/year A.A. and not even once have got bad experience. The same say also my grown up children, who travel with small children. Even call center today gave fantastic help! Best airline this moment in Europe.
Tina
Formal Complaint Regarding Unacceptable Conduct of Ground Staff at Baggage Drop
I am writing to formally express my profound dissatisfaction regarding an incident that occurred at the baggage drop counter during my recent flight with Aegean Airlines.Upon arriving at the baggage drop area with two suitcases and a backpack, I was assisted by a female staff member whose behavior was shockingly unprofessional and openly hostile. From the outset, her attitude was rude and dismissive. She instructed me to send one of my suitcases to the excess baggage area. Moments later, she stated that the second suitcase should also be processed there.Given the confusion, and in order to ensure that there had been no misunderstanding regarding my baggage allowance (two 32kg suitcases rather than 23kg), I politely attempted to clarify the matter by asking a simple question. Instead of responding professionally, the staff member reacted with visible anger and proceeded to yell at me in front of other passengers.Her remarks were deeply inappropriate and insulting. She stated, verbatim: “If you know everything so well, let’s open the next table for you and you can come work here,” and then gestured to her chair, inviting me to sit there since I was “such an expert.” This level of sarcasm and public humiliation is entirely unacceptable in any professional setting, particularly within a customer-facing role representing Aegean Airlines.To further compound the situation, when I calmly asked where the excess baggage drop point was located, she refused to provide the information and responded mockingly that since I “know everything so well,” I should also know that. When I requested her name for reference, she declined to provide it.This was, without exaggeration, the worst treatment I have ever experienced at any airport and from any airline representative. Such conduct is not merely discourteous—it reflects a complete disregard for basic standards of customer service and professionalism.I kindly but firmly request that you investigate this matter thoroughly, identify the staff member involved, and ensure that appropriate corrective measures are taken. It is imperative that your ground personnel undergo proper customer service training to prevent other passengers from being subjected to similar treatment.
Cecile
They can't proved that you're accuse of, you but you are Guilty...
February 9, 2026I bought a comfort flex ticket for the Stuttgart/Rhodes flight which has the option of having a personal item in the cabin that fits under the seat in front of me and a hand luggage max 8 kilograms.Upon boarding they roughly grabbed my hand luggage and weighed it in front of all the passengers because I was among the first and because the scale showed 9 kilograms they told me that I would have to pay a fee of 50 euros because I exceeded the normal weight of 8 kilograms.For 1 kilogram more they charged me in about 1 minute, 50 euros!They didn't even offer me the option to remove anything from my suitcase to give them the normal weight.They aggressively told me you pay or you don't travel.I tried to tell them that according to the ticket I bought I had the right to have this hand luggage in the cabin. It was already paid for by the excess amount of the ticket itself.No, they replied that you don't have the right and you have to pay if you want to travel.Of course, I paid 50 euros for the extra 1 kilogram.In the meantime, I received an email "proof" informing me that my suitcase weighed 15 kilograms without any document to prove that it really weighed 15 kilograms. But they forced me to pay, blackmailing me because I wouldn't be able to travel otherwise.When I got home, I contacted customer service who found that I really had the right to have this luggage based on the ticket, only that I exceeded the allowed kilograms by 15 kilos and they couldn't prove it. Only theoretically!If that's their game, I can say that my suitcase weighed 3 kilograms and they cheated me.Anyway, I think I was cheated!I ask the airline to submit a certificate stating that my luggage weighed 15 kilograms or to immediately refund the amount I paid.You have to justify the operations or you won't be able to condemn.Don't trust this company.They will not try to help you, on the contrary they will destroy you more for the sake of profit.If you're reading this, I'd like you to send me the requested proof and I'll come back with another rewrite.Otherwise I'll be filing fraud and theft reports everywhere.Thank you.
Dana Coroian
Very happy with this airline
Very happy with this airline. The staff is very friendly and helpful. Never had a problem. I have been flying with them sinds 2017...
cos pav
Review for Aegean Airlines
Review for Aegean AirlinesI made a booking for two passengers and accidentally selected the wrong date (Feb 22 instead of Feb 20). I noticed the mistake immediately after receiving the confirmation and changed the booking right away.I was charged €143 for the original booking and an additional €140 for the date change, including the penalty, bringing the total cost to €283. While I understand fare rules apply, I believe that more flexibility could be shown when an obvious mistake is corrected immediately.Based on this experience, I will choose Sky Express in the future, as they are more cooperative and customer-friendly, and their staff are far more kind and helpful.
Spiros Lavranos
Bad Policies – Won't Bother Booking Again
I booked a Barcelona–Israel flight and attempted to cancel within a few minutes of purchase due to an error in the flight time. The departure was more than a month away.There was no cancellation option available online. Customer service confirmed there is no short-term cancellation policy, nor did they care. I was offered to pay an additional charge equivalent to half the flight price to change to a different flight that costs less than 20 euros more, or to get a refund of about 12 euros.While this may comply with "fare rules", the lack of any brief cooling-off period and the absence of an online cancellation function create a poor customer experience. At the very least they could have provided a cancellation option online, rather than have me scrambling for a phone number. This is not the kind of company I would trust with any future business.For fairness I'll say the representative was polite, almost frustratingly so. On a personal level I can appreciate it.
Roi
It remains a very reliable airline
It remains a very reliable airline, despite the price increases and the smaller leg room on most planes. Services are to the most part on time and customer support works clockwise
Kriton Kounelos
Worst experience ever.
Worst experience ever.We are nothing to them. Only money. I am so sorry for the human kind.
eleni flerianou
One of the best European airlines
One of the best European airlines. Free snacks and drinks on board, free carry on luggage, free WiFi on board and super modern fleet. Really, you can't go wrong with choosing Aegean. It is part if the experience of the travel to Greece someone should have
Kleanthis Kokavesis
Airline with no humanity or values and the worst customer support
I am a loyal Aegean customer and in the past, would recommended the airline to all my international family and friends. All in all, I was always satisfied with their services apart from when it came to the customer support team who I found were often rude and unfriendly, and my recent situation only confirmed how bad they truly were. In December 2024, I bought another Aegean pass (the most expensive option which include 12 tickets and with completely flexibility) as I was living in London at the time and I had to travel very frequently to my home city of Athens to visit my sick father. However when his health deteriorated, I made the decision to permanently move back to Athens to help support my family and take care of him. During the entire of 2025, specifically between August to November 2025, I was unable to leave the country as my dad was in a very bad state and travelling was not a priority (unfortunately). Before I knew it, a year had passed and I had barely used any of my Aegean passes. I reached out to the customer support team immediately to appeal for an extension due to these extenuating circumstances, only for me to be met with a very rude lady who was unwilling to support, and said as I myself wasn’t the sick person, they couldn’t do anything about it. I called again and finally managed to convince them to create a case so that it could be reviewed by their management team. I was certain that as a company, they would be sympathetic towards the situation and handle it better than one heartless lady. I sent documents proving my dad’s deteriorating health condition, with notes from doctors etc. The customer experience team said they would get back to me in 1-2 working days (bear in mind my pass was expiring in less than a month). One week passes - nothing. I call back and they say they are still reviewing the documents. Two, three weeks - still nothing! I had to call repeatedly throughout, only to be told the same thing and that they were still reviewing my case. After a month they finally had an update - that because my pass had expired, they couldn’t do anything about it and my case was rejected. Obviously, my mother and I fought tooth and nail to tell them that we had raised this over a month ago and that we have all the paper trail evidence to support our case. We ended up speaking to the manager of the customer support team, who asked for even more proof from doctors. We sent them the evidence and after a couple of days he informed us they could offer me an extension of one month, so that I could use the remaining 6 flights - something I could barely make use of as the notice was so short and during the Christmas holidays. In a way, it was humiliating and worse than just saying no because they knew I couldn’t actually use the flights in that time. Overall, I find this whole situation appalling and completely inhuman. An extension of a few months would cost the company nothing, but would show a genuine care and commitment to their loyal customers, especially under these difficult circumstances. Instead, I had to fight and argue with multiple people from the team to try to find some hint of empathy and compassion. I think the matter was handled extremely poorly by employees lacking guidance, and is such a terrible reflection of the company. As Greeks, we pride ourselves as being helpful, hospitable and kind to others and it’s sad that the national airline of our country, acted in a way that goes against these exact core values. Aegean, I really hope you review this case and use it as an example of everything you did wrong - the whole department, and specifically the team handling this case, should be ashamed of themselves. And for any existing or future customers, please consider this as a reflection of the values of the company that you are spending your money on.
Danai Mourouzis
star – Mishandled baggage, poor communication, holiday disrupted
My checked suitcase was lost on an Aegean Airlines journey from Ioannina to Milan. The bag did not arrive in Milan and I later discovered it was sitting in Cyprus, with no proactive communication from the airline.I am on a ski holiday in Italy, and all of my ski clothing was in the missing luggage. Despite this being time-critical, there has been no clear information, no delivery timeline, and no confirmation of when or how my bag will reach Milan.Contacting Aegean has been extremely frustrating: • Emails to their lost & found address were returned/bounced • Customer service, once I got through after countless attempts provided vague answers but no concrete routing or flight details • I had to repeatedly chase for basic updates using my PIR numberBecause of Aegean’s mishandling and lack of communication, I’ve been forced to buy and rent essential ski clothing just to be able to continue my holiday something that should never happen due to an airline’s operational failures.Lost baggage can happen, but poor communication, inaccessible support, and zero ownership of the problem is unacceptable, especially when passengers are stranded abroad without essentials.I would strongly caution others travelling with Aegean particularly if you are travelling for a specific purpose like skiing or events where delayed luggage has a serious impact.
Andreas Elijah
Sketchy corporate tactics to increase revenue
I booked my tickets to travel to Greece where I needed to complete some essential administrative work, which due to poor central management I could not arrange them online.Despite the fact that I paid a fortune for my travel to Greece, the company refused my boarding after showing at the check in a valid residence permit in the European Country I reside currently and forced me to pay an extra new ticket to travel, due to an "internal" regulation the company has. After checking with the police all my legal documentation on the spot and the authorities gave their verdict that I was fully eligible to travel, the company still refused to let me board. AEGEAN unfortunately employs very sketchy tactics to increase their revenues at the cost of the legitimate customer, causing real damage with their behavior.To all my fellow travelers in Europe, better choose another company for your trips in Europe. You will be and feel much safer.
George
Catastrophic reservation system
Catastrophic reservation system! To start with extremely slow online system to react. Are you saving on buying new servers? Customers cannot wait for hours for a request to materialise on-line. Especially, on weekends, forget it, you will never be able to make a reservation. Not to mention, that you are more expensive than other North European airlines. Your problem!
Dimitri Maracas
Great customer service
We have flown with Aegean many times over the years and always been happy with our experience. The staff at check in and the flight crew are always great. We flew with Aegean to Athens and then on to Kos in November 2025. The flight to Athens was late taking off from Heathrow, meaning we missed our connecting flight. We were understandably very anxious about the situation. We went straight to the Aegean customer desk at Athens and spoke to Argyro Pap who was brilliant. She booked us on another flight the following day and gave us a choice of flight times. She then booked us into the airport hotel 2 mins across the road. Argyro was very professional and knowledgeable and helped us feel a lot calmer and made us feel like we mattered. We decided to treat the stay at the hotel as just part of our holiday so we didn’t feel like we’d lost out on a days holiday and the hotel and hotel staff were lovely. Also, the initial delay wasn’t directly the fault of Aegean but they have been very fair with compensating us with 2, one way tickets back to Greece which we will be using later this year. All in all 2 very satisfied customers and a good result from what could have been a bad start to our holiday Thank you Aegean and Argyro :)
Paula
Food is not Good 😒
Food is not Good 😒
Vijay Bajwa
On standby despite booking in advance
On standby despite booking in advanceI have been put on standby for a flight from Paros to Athens!I booked this flight in advance and I have a flight immediately after it going to London!I spoke to them on the phone and their advice was to show up for the flight to see whether I can get on it or not!Sky express is a more professional airline... do not trust aegean/olympic air unless you dont mind not being allowed to board last minute
maria
